Online Training Course

Optimizing the Patient Experience

Satisfied and engaged patients are most likely to achieve better outcomes, which helps your office maximize payment incentives. Learn why team engagement is essential for MACRA and how the patient experience affects quality measures. Create a plan to follow-up and act on negative feedback. Learn when and how to discharge patients not following their care plan.

CEUs

3

Length

180 min

Price

$199


Promote patient engagement and healthy outcomes, and improve your bottom line.

5 Reasons to Attend

1.  Create a patient-centric experience that promotes engagement in their own care.

2.  Involve patients and their families with surveys and clinical engagement methods.

3.  Receive tips and tools to measure patient satisfaction and boost quality measures.

4.  Create a plan to follow-up and act on negative patient feedback.

5.  Learn when and how to discharge patients not following their care plan.

Class Highlights

  • Learn why team engagement is essential for MACRA and how the patient experience affects quality measures.
  • Define the team’s role in patient satisfaction and patient engagement as part of the overall patient experience.
  • Understand the connection between quality measures and reporting outcomes.
  • Review the impact of Internet-based ratings such as Physician Compare, HealthGrades, and peer-to-peer measurement websites.
  • Patients and caregivers grade their experience based on feelings, actions and results. Learn how this correlates with performance measures.
  • Make a timeline that includes a patient experience continuum and improvement goals.
  • Discuss a plan for future gains in performance measures.
  • Create a patient survey and act on results.
  • Establish and enforce patient discharge criteria and procedure.
  • Learn practice marketing tactics and strategies for creating and managing a social media presence for your office.

Pam Joslin

MM, CMC, CMIS, CMOM, CMCO, CMCA-E/M, CEMA


Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master's in Management from University of Phoenix. She maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry. Prior to joining the PMI Instructor team she was an Adjunct Instructor and served on three advisory boards at a community college in San Antonio.

This instruction will benefit anyone working with a medical office team in an outpatient setting: managers, clinicians and outpatient staff. 

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