This information-packed program covers the scope of operations in a medical front office. Improve patient communication, data collection, and privacy and security compliance to enhance office flow and the patient experience.
A well-trained front office staff gathers accurate information, makes appropriate scheduling decisions, and proactively addresses challenging patient behavior. This course addresses the overall management of the front desk in a medical practice. Improve efficiencies, enhance problem-solving skills, and successfully secure sensitive patient information.
LPN, CMC, CMIS, CMOM, CMCO
Misty has more than 12 years of healthcare experience. Her nursing background combined with her management experience, industry knowledge and natural teaching ability are the perfect fit for the classroom.
She has worked as a Practice Manager for two health centers in North Carolina where her responsibilities included management of clinical and support staff, as well as day to day operations of a FQHC. Misty was responsible for maintaining HIPAA and OSHA compliance and wrote an emergency action plan. She also handled the practice budget and productivity, and had a hand in the scheduling of residents and faculty. With both clinical and practice management knowledge, she has been able to understand and participate in quality assurance programs and nursing care plans.
Misty graduated Magna Cum Laude from ECPI College of Technology Medical Careers Institute in Greenville, SC
Participants will be armed with problem-solving skills, heightened awareness of privacy and security compliance and better overall management of the front desk.
This class is appropriate for anyone working in a front office role in a healthcare facility and others responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will gain practical tips and new ideas for improving performance.
On Demand viewing of two 90 minute recorded instructional sessions. Includes digital course manual.