Online Training Course

Prod ID: 136
How to be the Best Receptionist

This information-packed program covers the scope of operations in a medical front office. Improve patient communication, data collection, and privacy and security compliance to enhance office flow and the patient experience.




180 min



This product has been discontinued.

A well-trained front office staff gathers accurate information, makes appropriate scheduling decisions, and proactively addresses challenging patient behavior. This course addresses the overall management of the front desk in a medical practice. Improve efficiencies, enhance problem-solving skills, and successfully secure sensitive patient information. 

Misty Nelson


Misty has more than 12 years of healthcare experience. Her nursing background combined with her management experience, industry knowledge and natural teaching ability are the perfect fit for the classroom.

She has worked as a Practice Manager for two health centers in North Carolina where her responsibilities included management of clinical and support staff, as well as day to day operations of a FQHC. Misty was responsible for maintaining HIPAA and OSHA compliance and wrote an emergency action plan. She also handled the practice budget and productivity, and had a hand in the scheduling of residents and faculty. With both clinical and practice management knowledge, she has been able to understand and participate in quality assurance programs and nursing care plans.

Misty graduated Magna Cum Laude from ECPI College of Technology Medical Careers Institute in Greenville, SC

Participants will be armed with problem-solving skills, heightened awareness of privacy and security compliance and better overall management of the front desk.

This class is appropriate for anyone working in a front office role in a healthcare facility and others responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will gain practical tips and new ideas for improving performance.


  • Personal skill-assessment inventory review
  • Effective patient education of practice policies
  • Patient confidentiality and HIPAA compliance
  • Listening and time management skills
  • How stress affects your voice and demeanor
  • Make your voice and personality your best asset
  • Turn routine patient relations into outstanding customer service
  • How to communicate with angry or abusive patients and a variety of personalities
  • Conflict resolution tactics that really work
  • Overview of the billing and collections process
  • Schedule appointments more efficiently
  • How to handle no-shows, short-notice appointments, walk-ins, and excessive wait time
  • Medical ethics & medical etiquette
  • Good patient relations - the best marketing in town
  • Collecting co-pays at time of service
  • Introduction to charting and the medical record

On Demand viewing of two 90 minute recorded instructional sessions. Includes digital course manual.�

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