Online Training Course

Prod ID: 145
Telehealth - Hybrid Patient Care Considerations

Analyze current virtual care trends to develop a sustainable plan for your practice’s future. Learn how to thrive in a hybrid world’s virtual workforce management and patient care environments.




60 min



This product is not for purchase at this time.

The initial shock of the Pandemic has subsided; but virtual care and work have not. Practice leaders have weathered many storms and learned a lot about change management, doing more with less, and streamlining telehealth services. We now have unique opportunities to reengineer operations while implementing sustainable hybrid in-person and telehealth strategies for managers to optimize opportunities for practice success.

Kem Tolliver


Kem is the co-author of, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze” published by MGMA®. She also created and delivered the first-ever Revenue Cycle Management Certificate program on behalf of MGMA. Medical practices managed by Kem have received MGMA® “Better Performing Practice” distinctions in the areas of Accounts Receivable and Collections. As a national and regional SME, Kem develops and delivers educational content to industry leadership.

Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude and Magna Cum Laude respectively. Her certifications include: Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC) and Certified Medical Office Manager (CMOM). For over 20 years she has provided strategic and operational leadership to medical practices and hospitals. As the President of Medical Revenue Cycle Specialists, LLC (MRCS) her team leads Health Care Organizations in: Practice Start Up and Transformation, Revenue Cycle Improvements, Clinical Documentation Improvement, Educational Programing, Payer Contracting, HIT Software Development, EMR/PM software customization and Telehealth integration.

Kem has served on the Board of Directors of MD MGMA as the Chair of the Practice Management Committee and Chair of the Government Affairs Committee. She received MD MGMA’s 2016 Outstanding Service Award and was the 2018 State of Maryland ACMPE Certification Rep.

Participants will learn how to thrive in the hybrid world’s virtual workforce management and patient care environments.


This session will give participants an eagle’s view of recent and future regulatory changes that impact important areas of medical practice compliance, revenue, coding and patient care. Gain insights and the tools to create work plans and develop your own practice sustainability plan to thrive in hybrid virtual workforce management and patient care environments.

Learning Objectives

  • Analyze Medicare proposed rule that is driving telehealth, payer reimbursement and compliance
  • Measure Risk Adjustment Factors as a component of reimbursement
  • Map Revenue Cycle components to reengineer practice and employee workflows

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments from past participants:

"Excellent content. It was very informative."

"There are many questions regarding telehealth and it is important to know the latest updates."

"Great instructor; I would take any course she offers."

Other classes like this.