Online Training Course

Sharon Turner MS, CMC, CMIS, CHI, CMAA, CBCS, CEHRS

Sharon Turner is an enthusiastic educator who has taught allied healthcare courses at Brookhaven, Collin, and Vista Colleges. She has received awards and recognition for outstanding achievement in teaching, leadership and community involvement. She is effective in developing lesson plans, providing quality instruction, and promoting a positive learning environment for her students.

She also has more than 12 years of experience as a Certified Medical Coder for OB/GYN, Anesthesia, Family Practice Medicine, Dermatology, Vein and Vascular, and Orthopedics Surgery specialties. She helped implement a new EHR system and successfully increased first pass on clean claims paid by 88 percent within 90 days of implementation.  

Sharon is a doctorate student at Abilene Christian University majoring in Organizational Leadership in Adult Education. She has a Master of Science and a bachelor’s degree in Workplace Learning Performance in Applied Technologies from UNT. She currently serves on the Digital Faculty Consultant team at McGraw-Hill Education.

This program will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice.

Front office staff members are an integral part of the healthcare team. They schedule appointments, check in patients, collect copays and deductibles, send reminders, and resolve conflicts when they arise. The front desk serves as the gatekeeper, prioritizing tasks and maximizing efficiencies to ease the burden for patients and clinical staff.

This "First Impressions" team must possess customer service skills and be equipped with proper process knowledge to be effective in educating patients on their financial responsibility, office policies, and to navigate privacy, security and safety protocols. Telephone etiquette and professional aptitude are essential. These front line employees play a key role in communication between patients and the back office and/or clinical staff. Engaged and motivated front desk staff are the cornerstone of your practice's success.

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments from past participants:

“Very informative and useful information! The front office is the face of any clinic; great customer service is important.”

“Excellent content. Quality updates and ideas. Great information to strengthen management skills.”

“Good information for anyone who is in charge of medical front office staff.”

“Since the front desk is the first impression of the office and for the patient, it's essential to learn to create an effective front desk team.”