Online Training Course

Prod ID: 261
Certified Medical Office Manager - Hematology/Oncology (CMOM-HEM/ONC)®

Gain an advanced skillset designed to prepare candidates to take on a successful leadership role in oncology practice management. This two-part certification course prepares experienced administrators to complete the Certified Medical Office Manager course and exam. Candidates then complete the hematology/oncology-specific curriculum and certification exam.

In partnership with

Endorsed by




1466 min



As featured in Oncology Practice Management magazine

CMOM-HEM/ONC Course: A Valuable Resource for Practice Managers

CMOM-HEM/ONC certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities. The detailed curriculum will develop or enhance a manager's knowledge and skills to successfully manage the ever-changing landscape of the healthcare industry. Expertise gained in this program can protect providers from risks, motivate employees and improve the oncology practice's financial outlook. Managers will learn to take charge of their practice's administrative issues so that providers can focus on the quality of patient care.

This program is endorsed by Oncology Practice Management and the Michigan Society of Hematology and Oncology.

Deborah McNeilance


Deborah McNeilance is an enthusiastic and knowledgeable professional with more than 35 years in the healthcare field. She holds a Masters of Business Administration with a focus in Healthcare Administration and currently serves as the CEO/Administrator for a large Gastroenterology practice. In her recent past, she was a director for a large healthcare network of physicians specializing in hematology-oncology and surgical oncology.

She has served as an administrator for several medical group practices in Cardiology and Medical Oncology where she was responsible for business operations, financial management, risk management, and marketing. She has gained insight into hospital operations working with the billing department, human resource department and managing the medical records/transcription department.

Deborah was the president and CEO of Med-Line Transcription where she began a medical transcription service offering support to over 400 physicians. Her main responsibilities included business development, project management, consulting, and implementation. She is an implementation specialist who is able to assess practice needs and provide support and follow-up to improve practice efficiencies and operations.

Deborah believes in the importance of mentoring team members to think big and broaden the limitless impact one can have on society and within a healthcare organization one patient at a time. She enjoys sharing her knowledge with others in the healthcare field who are interested in achieving their dreams and goals.

CMOM-HEM/ONC certification program helps develop the manager's knowledge and skills combined with experience to manage a successful Oncology practice. Expertise gained in this program can protect providers from risks, motivate employees and improve the practice's financial outlook. Managers will learn to take charge of their practice's administrative issues so that providers can focus on the quality of patient care.

· The CMOM certification is a recognized designation of managerial competency in a medical office that is endorsed by Oncology Practice Management magazine and leading Hematology and Oncology-focused medical societies.

· Obtaining certification demonstrates to providers, auditors, compliance officers, employers and business associates that managers have achieved advanced knowledge and skills to succeed in an oncology practice management role.

· The U.S. Bureau of Labor Statistics predicts jobs for certified medical office managers will increase by 20% by 2026.

Candidates for CMOM-HEM/ONC must successfully complete the CMOM certification course to proceed to the Hematology & Oncology portion of the program. Candidates should have a minimum of one year of experience working in an oncology medical practice. CMOM certification course registration includes a physical course manual, workbook exercises, exam review, and four-hour proctored exam. A passing score of 70 percent or better is required to earn the CMOM certification.

Those with less experience should consider the following training packages:

CMOM Basics bundle with CMOM certification course

CMOM Intermediate bundle with CMOM certification course

Are you ready? Test your knowledge – take the free online medical office management assessment.

Note: candidates that hold additional certifications through Practice Management Institute can earn 20 CEUs for completion of the CMOM course.

Part 1 of this curriculum is the successful completion of the Certified Medical Office Manager course and exam. Candidates will learn advanced administrative concepts and processes to become a more knowledgeable and confident leader. Improve communication with providers, staff, third-party payers, patients, and business associates. Course materials include guidelines and examples designed to improve decision-making and tactical skills.

Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Certified Medical Office Manager

Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse

Personnel Management

Creating effective job descriptions, interviewing, and hiring tips

  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management

Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams

Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists

Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes

Part 2 is the Business of Oncology specialization portion of the training. Students will review lectures and complete coursework to prepare to take the separate Business of Oncology certification exam.

The Business of Oncology

  • Physician burnout and shortages
  • Population health management
  • Provider contracting
  • Precision medicine
  • Telehealth
  • Oral oncolytics and monitoring adherence
  • GPOs and pharmaceutical contracting
  • Clinical trials
  • Provider-based billing
  • 340b drug program
  • Revenue cycle management
  • Overcoming reimbursement challenges
  • Nurse navigators
  • Palliative care in the oncology setting
  • Survivorship clinics and palliative care
  • USP Requirements
  • Advocacy and the patient experience

All students will gain immediate access to the current Certified Medical Office Manager (CMOM®) webinar already in progress, which is being taught by the creator of the Business of Oncology curriculum, Deb McNeilance

The class, which began on July 18, is a series of 10 web-based, 1.5 hour sessions that will lead you to your CMOM examination, to be scheduled in your own community when you are ready. Course materials will be sent to you, and digital materials will be provided for immediacy of use. The exam is included in your purchase.

All lectures will be recorded so you will be able to access any session missed. Then, you can simply log in to be a part of the remainder of this series of live classes. And we hope you'll join the live sessions. Should you miss any of the sessions, though, you will have immediate access to the recorded modules to work through at your own pace. Your choice. You'll miss nothing, either way.

Upon the successful outcome of your CMOM certification exam, you will be given access to the Business of Oncology portion of your certification track- an 8 hour series of recordings to lead you to the exam portion of the specialty credential. Course materials will also be sent to you, and digital materials will be provided for immediacy of use. The Business of Oncology exam is also included in your purchase.

Request Exam

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee. An Exam Request Form must be submitted online before the exam process can begin.

Successful candidates may then purchase the Business of Oncology and exam package for $495.00, which includes self-paced recorded modules, materials, and exam.

The CMOM-HEM/ONC program has passed a thorough review process by an Editorial Board of industry leaders in partnership with the Michigan Society of Hematology and Oncology, ensuring that the materials are current, accurate, and testing standards are strictly enforced. Faculty members have real-world experience in all aspects of running a successful oncology practice.

Oncology Practice Management (OPM) Announces Partnership with Practice Management Institute (PMI)
Enhancing the future education and expansion of Certified Medical Office Manager® for Oncology/Hematology

Oncology Practice Management (OPM) is excited to announce a partnership with Practice Management Institute (PMI). This partnership joins an on-going effort by PMI to enhance the knowledge base of practice leaders through education. The goal of the collaboration is to advance the education of oncology practice managers and offer specialty-specific administrative certification, Certified Medical Office Manager® for Oncology/Hematology practices.

PMI initially partnered with the Michigan Society for Hematology/Oncology (MSHO) over three years ago to create a statewide specialty-specific administrative certification. This partnership resulted in the founding of the Certified Medical Office Manger® certification for Oncology/Hematology practices.

Originally the certification was exclusively offered in Michigan to MSHO membership. Last year, the initiative was expanded to candidates from Iowa, Washington, Texas, and Alaska. In 2020, with the support of OPM, this specific certification will be available across all 50 states.

Since our inception in 2011, Oncology Practice Management (OPM) has strived to always provide the highest levels of information for navigating the business aspects of oncology to professionals operating in community oncology practices.

With our readers in mind, as the oncology landscape becomes more complex and the need for specialized education grows, it makes sense that we align with other entities who have the same objective.

Our partnership will re-enforce our promise and mission: to assist our readers with the skills and resources needed to master the ever-changing business of oncology and position themselves for success in the current oncology healthcare marketplace. Our new affiliation will help ensure that you'll have access to a wider array of key information and resources catered to helping you excel in your chosen field.

About OPM:
Oncology healthcare requires providers to focus attention on financial concerns and strategic decisions that affect the bottom line. To continue to provide the high-quality care cancer patients deserve, providers must master the ever-changing business of oncology. OPM offers process solutions for members of the cancer care team-medical, surgical, and radiation oncologists, as well as executives, administrators, and coders/billers—to assist them in reimbursement, staffing, electronic health records, REMS, and compliance with state and federal regulations.
CLICK HERE to learn more about OPM.

The Michigan Society of Hematology & Oncology (MSHO) is thrilled to have partnered with Practice Management Institute (PMI) to help develop the Certified Medical Office Manager certification for the Business of Oncology. We chose to work with PMI because of their outstanding reputation as leaders in the industry, the rich content of the curriculum and their expert faculty. We recognize the value it brings to our practices having their managers complete this course. Obtaining the CMOM-HEM/ONC certification gives managers the knowledge, skills and experience necessary to successfully navigate today's ever-changing physician practice/hospital.

It has been a complete pleasure working with PMI and we look forward to our continued relationship.

Mary Kay Makarewicz, Executive Director - Michigan Society of Hematology & Oncology

Featured in December 2019 issue of Oncology Practice Management Magazine

I can't say enough about the professionalism from PMI during my path to excellence in becoming a CMOM. While I am happy that MultiCare Regional Cancer Center is part of a large healthcare organization, learning the components of your CMOM course has helped me to appreciate all that goes into managing a practice. I have used the education components of your program daily in my leadership role and am so appreciative for you and your team for creating such an organized course. While I will be the first in the state of Washington to obtain the CMOM-HEM/ONC certification, I am certainly talking it up to other leaders within my organization and I look to lead the way for many CMOMs to come.

Alicia Duvall, RN, CMOM-HEM/ONC

Practice Management Institute ® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Every year since 1983, thousands of medical office professionals look to PMI for continuing education and credentialing.

PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management.

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