2 CMOM - Hematology/Oncology

Online Training Course

Prod ID: 261
CMOM - Hematology/Oncology

Gain an advanced skillset designed to prepare candidates to take on a successful leadership role in oncology practice management. This two-part certification course prepares experienced administrators to complete the Certified Medical Office Manager course and exam. Candidates then complete the hematology/oncology-specific curriculum and certification exam.

In partnership with

Endorsed by




1466 min



As featured in Oncology Practice Management magazine

CMOM-HEM/ONC Course: A Valuable Resource for Practice Managers

CMOM-HEM/ONC certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities. The detailed curriculum will develop or enhance a manager's knowledge and skills to successfully manage the ever-changing landscape of the healthcare industry. Expertise gained in this program can protect providers from risks, motivate employees and improve the oncology practice's financial outlook. Managers will learn to take charge of their practice's administrative issues so that providers can focus on the quality of patient care.

Deborah McNeilance


Deborah McNeilance is an enthusiastic and knowledgeable professional with more than 35 years in the healthcare field. She holds a Masters of Business Administration with a focus in Healthcare Administration and currently serves as the CEO/Administrator for a large Gastroenterology practice. In her recent past, she was a director for a large healthcare network of physicians specializing in hematology-oncology and surgical oncology.

She has served as an administrator for several medical group practices in Cardiology and Medical Oncology where she was responsible for business operations, financial management, risk management, and marketing. She has gained insight into hospital operations working with the billing department, human resource department and managing the medical records/transcription department.

Deborah was the president and CEO of Med-Line Transcription where she began a medical transcription service offering support to over 400 physicians. Her main responsibilities included business development, project management, consulting, and implementation. She is an implementation specialist who is able to assess practice needs and provide support and follow-up to improve practice efficiencies and operations.

Deborah believes in the importance of mentoring team members to think big and broaden the limitless impact one can have on society and within a healthcare organization one patient at a time. She enjoys sharing her knowledge with others in the healthcare field who are interested in achieving their dreams and goals.

CMOM-HEM/ONC certification program helps develop the manager's knowledge and skills combined with experience to manage a successful Oncology practice. Expertise gained in this program can protect providers from risks, motivate employees and improve the practice's financial outlook. Managers will learn to take charge of their practice's administrative issues so that providers can focus on the quality of patient care.

· The CMOM certification is a recognized designation of managerial competency in a medical office that is endorsed by Oncology Practice Management magazine and leading Hematology and Oncology-focused medical societies.

· Obtaining certification demonstrates to providers, auditors, compliance officers, employers and business associates that managers have achieved advanced knowledge and skills to succeed in an oncology practice management role.

· The U.S. Bureau of Labor Statistics predicts jobs for certified medical office managers will increase by 20% by 2026.

Candidates for CMOM-HEM/ONC must successfully complete the CMOM certification course to proceed to the Hematology & Oncology portion of the program. Candidates should have a minimum of one year of experience working in an oncology medical practice. CMOM certification course registration includes a physical course manual, workbook exercises, exam review, and a four-hour proctored exam. A passing score of 70 percent or better is required to earn the CMOM certification.

Those with less experience should consider the following training packages:

CMOM Basics bundle with CMOM certification course

CMOM Intermediate bundle with CMOM certification course

Are you ready? Test your knowledge – take the free online medical office management assessment.

Note: candidates that hold additional certifications through Practice Management Institute can earn 20 CEUs for completion of the CMOM course.

Part 1 of this curriculum is the successful completion of the Certified Medical Office Manager course and exam. Candidates will learn advanced administrative concepts and processes to become a more knowledgeable and confident leader. Improve communication with providers, staff, third-party payers, patients, and business associates. Course materials include guidelines and examples designed to improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Certified Medical Office Manager

Section 1: Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational, and time management
  • Employee relations, laws, and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse

Section 2: Personnel Management

  • Creating effective job descriptions, interviewing, and hiring tips
  • Team building and managing conflicts
  • Handling staff grievances, evaluations, and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management

Section 3: Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams

Section 4: Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists

Section 5: Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes

Part 2 is the Business of Oncology specialization portion of the training. Students will review lectures and complete coursework to prepare to take the separate Business of Oncology certification exam.

The Business of Oncology

  • Physician burnout and shortages
  • Population health management
  • Provider contracting
  • Precision medicine
  • Telehealth
  • Oral oncolytics and monitoring adherence
  • GPOs and pharmaceutical contracting
  • Clinical trials
  • Provider-based billing
  • 340b drug program
  • Revenue cycle management
  • Overcoming reimbursement challenges
  • Nurse navigators
  • Palliative care in the oncology setting
  • Survivorship clinics and palliative care
  • USP Requirements
  • Advocacy and the patient experience

All students will begin with the Certified Medical Office Manager (CMOM®) program, a series of 10 web-based, 1.5 hour sessions with digital workbook materials and online certification exam.

After passing the CMOM certification exam, you will be given access to the Business of Oncology portion of your certification track- an 8 hour series of recordings and course materials that will prepare you for the exam portion of the specialty credential. 

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee. An Exam Request Form must be submitted online before the exam process can begin. Successful candidates may then purchase the Business of Oncology and exam package for $495.00, which includes self-paced recorded modules, materials, and exam.

The CMOM-HEM/ONC program has passed a thorough review process by an Editorial Board of industry leaders in partnership with the Michigan Society of Hematology and Oncology, ensuring that the materials are current, accurate, and testing standards are strictly enforced. Faculty members have real-world experience in all aspects of running a successful oncology practice.

Read about Northern California-based Epic Care's positive experience

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