Online Training Course

Prod ID: 279
Engaging Patients Through Care Management Services

Your patients may be reluctant to seek healthcare because of COVID-19 related fears. Learn how to seize this opportunity to implement Chronic Care Management (CCM) services and engage your patients in chronic disease management.

 

CEUs

1

Length

60 min

Price

$119.00

This product is not for purchase at this time.


Government and private payers alike recognize Chronic Care Management as a critical component of primary care that contributes to better health and care for individuals. Medicare began paying separately under the Medicare Physician Fee Schedule (PFS) for CCM services furnished to patients with multiple chronic conditions in 2015 and expanded care management services in 2020. Engaging patients in Chronic Care Management will give them the support they need between provider visits to become active partners in their own healthcare.

NOTE: The information presented in this program was current at the time of the record date. Due to the fluid situation with the COVID-19 public health emergency, we cannot guarantee all details will be accurate or relevant at the time of viewing.

 

Jan Hailey

MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M


Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program. 

Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.

Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.

Chronic Care Management helps patients stay on track with their care plan and may even reduce the overall cost of care.

Jan Hailey will provide a definitive explanation of care management services and teach you how to bill them correctly. Gain an understanding of the requirements and guidelines for billing care management services. Know definitively who can furnish the services, and when supervision must be provided. The instructor will provide tips for developing documentation guidelines and coding policies for your practice and point you to resources to educate your providers about care management services.

Highlights

  • Provider and patient eligibility requirements
  • When patient consent is required
  • Face-to-face vs non-face-to-face visits
  • How to avoid common billing snafus

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

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