Online Training Course

Prod ID: 279
Engaging Patients Through Care Management Services

Your patients may be reluctant to seek healthcare because of COVID-19 related fears. Learn how to seize this opportunity to implement Chronic Care Management (CCM) services and engage your patients in chronic disease management.





60 min



This product is not for public view.

Government and private payers alike recognize Chronic Care Management as a critical component of primary care that contributes to better health and care for individuals. Medicare began paying separately under the Medicare Physician Fee Schedule (PFS) for CCM services furnished to patients with multiple chronic conditions in 2015 and expanded care management services in 2020. Engaging patients in Chronic Care Management will give them the support they need between provider visits to become active partners in their own healthcare.

NOTE: The information presented in this program was current at the time of the record date. Due to the fluid situation with the COVID-19 public health emergency, we cannot guarantee all details will be accurate or relevant at the time of viewing.


Jan Hailey


Jan Hailey has more than 20 years of experience in healthcare with proficiency in administration, coding, and billing roles. She joined Saint Joseph Physician Network located in Mishawaka, IN as the Director of Quality in November 2015. In 2019, her role transitioned into Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. This transition allowed for her expertise to expand beyond the physician network to lead a comprehensive interdisciplinary team across the health system and work closely with providers, management, staff, community and payers to develop strategies on process improvement, gap closures and patient experience.  

Jan also developed a documentation improvement program and is currently implementing an education program for Hierarchical Condition Category (HCC) coding in order to improve risk scores. She holds four professional certifications in office management, coding, and compliance. She is a member of WPS Medicare’s Provider Outreach and Advisory Group, Indiana Association for Healthcare Quality.

Jan has a passion for teaching and facilitates educational programs nationwide. Prior to joining Saint Joseph, Jan was the Director of Quality, Coding and Compliance for one of the largest health systems in Northern Indiana.

Chronic Care Management helps patients stay on track with their care plan and may even reduce the overall cost of care.

Jan Hailey will provide a definitive explanation of care management services and teach you how to bill them correctly. Gain an understanding of the requirements and guidelines for billing care management services. Know definitively who can furnish the services, and when supervision must be provided. The instructor will provide tips for developing documentation guidelines and coding policies for your practice and point you to resources to educate your providers about care management services.


  • Provider and patient eligibility requirements
  • When patient consent is required
  • Face-to-face vs non-face-to-face visits
  • How to avoid common billing snafus

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

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