Online Training Course

Prod ID: 283
Effective Denial Management and Rejection Prevention

Reduce the risk of claim rejection and/or denial due to lack of specificity or erroneous billing. Learn how to identify erroneous billing procedures that result in denials and rejections. Create a tracking system designed to minimize problems, lost revenue and audit risk. 




180 min



When correctly-submitted claims are inappropriately reduced, delayed or denied, it is imperative to appeal claims in a timely manner with as much supporting documentation as possible. Learn how to identify erroneous billing procedures that result in denials and rejections, to troubleshoot denials, and work within claim guidelines.

Sharon Turner


Sharon Turner is an enthusiastic educator who has taught allied healthcare courses at Brookhaven, Collin, and Vista Colleges. She has received awards and recognition for outstanding achievement in teaching, leadership and community involvement. She is effective in developing lesson plans, providing quality instruction, and promoting a positive learning environment for her students.

She also has more than 12 years of experience as a Certified Medical Coder for OB/GYN, Anesthesia, Family Practice Medicine, Dermatology, Vein and Vascular, and Orthopedics Surgery specialties. She helped implement a new EHR system and successfully increased first pass on clean claims paid by 88 percent within 90 days of implementation.  

Sharon is a doctorate student at Abilene Christian University majoring in Organizational Leadership in Adult Education. She has a Master of Science and a bachelor’s degree in Workplace Learning Performance in Applied Technologies from UNT. She currently serves on the Digital Faculty Consultant team at McGraw-Hill Education.

This course will explain the provider's rights and responsibilities when appealing claim denials. 

The content covered in this course assumes basic to intermediate knowledge of outpatient billing and carrier reimbursement.

Whether the issue is inadequate payment, denial or rejection, participants will learn to handle difficult claims management issues.


  • Review Medicare rejection code examples

  • Learn strategies for educating providers on the necessary documentation requirements that support medical necessity

  • Distinguish the differences between a rejection and a denial and implement effective strategies for both

  • Understand each step of a proper denial tracking system

  • Eliminate exposure for lost revenue and audits by government and private payers due to inappropriate billing

  • Understand the top reasons claims are delayed/denied

  • Learn protocols to eliminate rejections

  • Identify efficient methods for denial resolution

  • Improve documentation strategies for accurate diagnosis coding

  • Review modifiers, bundling, downcoding, and other situations that cause a claim to be rejected

  • Work within claim guidelines to avoid further delays

  • Address payment inconsistencies

  • State and Federal Guidelines for refunds/recoupments

  • Guidance on Prompt-Pay laws

  • Troubleshoot repeat denials

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable course materials for 6 months.

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