Online Training Course

Prod ID: 284
2021 E/M Documentation and Coding Changes

After 23 years, the E/M documentation guidelines and coding for office/outpatient visits will change effective January 1, 2021. Start preparing for these monumental changes!




90 min



The instructor will lead you step-by-step through real world examples, applying new 2021 guidelines for proper E/M code selection to help you successfully navigate these monumental changes and assist you in preparing to train your clinicians for implementation in January!

Maxine Collins


Maxine has more than thirty years of experience in medical practice management, adult education and general business. She has taught courses at various levels, including teaching business communications and accounting at Midwestern State University in Texas. Maxine has extensive experience teaching administrative and clinical personnel essential medical office skills such as medical terminology, coding, reimbursement, OSHA, and HIPAA compliance. She is adept at personnel management, government rules and regulations, accounting and budgeting. Additionally, her experience with practice marketing and development make her a knowledgeable and much sought-after practice management resource.

Maxine has served as an administrator of a multi-specialty clinic, where she was responsible for all clinic operations including medical records, billing and collections, OSHA, HIPAA and Medicare compliance, and all accounting operations. She also has experience in medical practice consulting, and has successfully launched multiple practices.

Maxine holds a MBA in business from Midwestern State University. She is also a Certified Public Accountant and holds three PMI credentials.

Learn the changes to E/M coding and documentation guidelines that will be implemented on January 1, 2021.

Coding guru, Maxine Collins, will explain the major changes to E/M coding and documentaion guidelines in plain language and easy to understand terms. Learn new E/M concepts and definitions. In 2021 providers will choose to code by time or medical decision making. What happens to history and exam? How does this impact provider documentation?


  • The role of medical necessity
  • New prolonged service code
  • MDM or Time - how to decide?
  • Documenting for non-face-to-face services

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments received from past participants in this program:

“In depth instructions received on the upcoming changes for 2021. Maxine is the best at letting us know all we need to know to take back to our office.” 

“Excellent. Full of new information and helpful to providers and coders.”

“Very valuable information and very timely. I found it very helpful in understanding how the new 2021 E/M selection will work.”

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