Online Training Course

Prod ID: 331
Medical Practice Front Desk Success

A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.




180 min



This is a beginner-level course. New employees and their supervisors are encouraged to attend. Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.

Linda D'Spain


Linda is President of her medical practice management consulting firm, D'Spain Consulting. She travels the country conducting national seminars, workshops and webinars and consulting with physician practices, hospitals and medical societies on healthcare reimbursement, documentation guidelines, procedural and diagnostic coding, financial management, human resources, medical office management and compliance with fraud and abuse, OSHA, and HIPAA. She has also served as an Independent Review Organization (IRO) for the Office of the Inspector General and consulted for the Texas Medical and Dental Boards.

With more than 30 years of experience in medical practice management, Linda has managed cardiology, cardiothoracic, vascular surgery, physical therapy, orthopedics, pediatric orthopedics, gynecology and reproductive endocrinology and large multispecialty group practices. She maintained broad responsibilities in business and clinical operations, financial management, governance and organizational dynamics, human resource management, marketing, customer service, compliance, information system management, mergers and acquisitions and risk management.

Linda has attained all five PMI certifications. She also has a degree in Business Administration and is a Board Certified Medical Practice Executive through the American College of Medical Practice Executives, a member of the San Antonio Medical Group Managers Association (MGMA) and has served as an advisory board member with PMI.

This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.

Digital companion materials are provided with helpful resources and links for use beyond the classroom. No additional materials are required.

This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.


  • Enhancing the patient experience
  • Communicating information with tact and discretion
  • Protecting and securing PHI
  • Improving accuracy, organization, and productivity
  • Educating patients on practice policies
  • Gathering and documenting patient information
  • Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
  • Collecting copays and verifying insurance information

 Self-paced online program includes unlimited review of previously recorded instruction and digital companion materials for 6 months.

Comments from past participants:

“Instructor did a great job of explaining everything; very easy to understand.”

“Great presentation. I thought it was well organized.”

“Excellent. The presenter is very informative and knowledgeable.”

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