Everyone serving in a frontline capacity will benefit from this training session. This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.
CMC, CMIS, CMOM
GeoJan has more than 25 years of health care experience in all phases of management, business operations, state and federal regulations. She has worked in billing and collection operations, human resources, payroll, accounts payable, accounts receivable, employee benefit programs, monthly management reports and reconciliations, daily financial activities, scheduling, OSHA regulations, CLIA regulations, radiology and laboratory operations. She has hands-on experience in all phases of insurance, including worker's compensation and HMO's. GeoJan has participated in expansion projects with the SmartLab system, developed programs for physician office training, and founded a local office manager's association. She has specialized training in insurance, coding and as an Authorized Trainer for OSHA 501 courses. Additionally, she has worked in collections for two large hospital systems. She has recent experience onboarding physicians and setting up and managing medical practices as the Market Operations Manager.
GeoJan's strong work ethic and organizational and problem-solving skills make her an excellent communicator who believes in fostering teamwork. She is PMI’s Director of Business Development in the Deep East Texas region. Her teaching experience includes serving as an instructor for Angelina College's Community Service division.
This is a basic level course appropriate for anyone responsible for patient communication, data collection and scheduling. No prior training is necessary, and no outside materials are required.
Self-paced format features pre-recorded instructional sessions and digital manual.