Burnout takes a toll on physicians, their staff, patients, and the practice. This session addresses causes, symptoms and solutions to effectively manage the impact of burnout in your practice.
Help break the culture of silence and actively support the well-being of your healthcare team. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.
MHL, CMC, CMCO, CMIS, CMOM
Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.
Participants learn how to break the culture of silence around healthcare worker burnout and actively support the well-being of their team.
The reported prevalence of clinician burnout is alarming and has led to public concern about its effects on patient safety and quality of care. Burnout takes a toll on physicians, their staff, patients, and the practice. Some doctors are leaving practices they once loved creating shortages, especially in primary care. And it is not only the providers that are feeling stressed due to time pressures, work conditions, and other demands in healthcare.
Self-paced online program includes an unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.
Past participant comment:
"Excellent session! It addresses real life challenges for all staff."