Online Training Course

Prod ID: 361
Redefining Your Leadership Posture

Good leaders are change-makers. When your team is successful, it reflects positively on your leadership skills. Healthcare leader Kem Tolliver identifies strategic techniques that will help you successfully manage your professional relationships in a diverse healthcare ecosystem.




60 min



A medical practice leader's success is shaped by his/her ability to influence and manage stakeholder relationships. Posturing with patients, providers, hospital systems, payers, vendors, involves empathy, trust-building, definitive decision-making, mentoring, and a shared expectation approach to management. All leaders can adopt and practice these important skills.

Kem Tolliver


Kem is the co-author of, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze” published by MGMA®. She also created and delivered the first-ever Revenue Cycle Management Certificate program on behalf of MGMA. Medical practices managed by Kem have received MGMA® “Better Performing Practice” distinctions in the areas of Accounts Receivable and Collections. As a national and regional SME, Kem develops and delivers educational content to industry leadership.

Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude and Magna Cum Laude respectively. Her certifications include: Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC) and Certified Medical Office Manager (CMOM). For over 20 years she has provided strategic and operational leadership to medical practices and hospitals. As the President of Medical Revenue Cycle Specialists, LLC (MRCS) her team leads Health Care Organizations in: Practice Start Up and Transformation, Revenue Cycle Improvements, Clinical Documentation Improvement, Educational Programing, Payer Contracting, HIT Software Development, EMR/PM software customization and Telehealth integration.

Kem has served on the Board of Directors of MD MGMA as the Chair of the Practice Management Committee and Chair of the Government Affairs Committee. She received MD MGMA’s 2016 Outstanding Service Award and was the 2018 State of Maryland ACMPE Certification Rep.

Learn strategic techniques that will help you lead effectively and successfully manage your professional relationships.

Learn how to manage teams in a healthcare setting. Kem Tolliver identifies strategic techniques that will help you successfully manage your professional relationships. She addresses workforce trends and informs on why they are changing, how to gauge your staff's success, and more.

  • Adopt a "shared expectations" approach for more impactful leadership
  • Reinforce mutual goals and expectation for your team and other stakeholders
  • Create mentoring opportunities that bring out the best in your team
  • Build trust and honesty to foster a culture that encourages employee loyalty
  • Seek out and share successes and wins to keep morale in check
  • Address problems decisively and directly
  • Optimize resources


Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments from past particpants:

"Excellent content - very down to earth and informative." 

"This is one of the best trainings so far. I learned a lot about leadership."

"Helpful information on how to support staff and providers and set the tone."

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