Online Training Course

Prod ID: 413
How to Motivate Staff and Increase Engagement

This information-rich session goes beyond the surface of best practices for engaging employees and dives into key motivators that cultivate an engaged team based on research specific to healthcare organizations.




50 min



Takeaways from this session include:

  • Learning about your team's unique drivers and needs, so that you can deploy appropriate strategies that work.
  • Establishing a system with clear expectations and measures for individual and team performance designed to increase engagement, mentoring, teamwork, and productivity.
  • Strategies to lower staff turnover and motivate your team.
  • Finding creative ways to better support teams and ultimately improve care quality.
  • Prioritizing learning and development, along with delegation and mentorship to lay a strong foundation.

Sharon Turner


Sharon Turner is an enthusiastic educator who has taught allied healthcare courses at Brookhaven, Collin, and Vista Colleges. She has received awards and recognition for outstanding achievement in teaching, leadership and community involvement. She is effective in developing lesson plans, providing quality instruction, and promoting a positive learning environment for her students.

She also has more than 12 years of experience as a Certified Medical Coder for OB/GYN, Anesthesia, Family Practice Medicine, Dermatology, Vein and Vascular, and Orthopedics Surgery specialties. She helped implement a new EHR system and successfully increased first pass on clean claims paid by 88 percent within 90 days of implementation.  

Sharon is a doctorate student at Abilene Christian University majoring in Organizational Leadership in Adult Education. She has a Master of Science and a bachelor’s degree in Workplace Learning Performance in Applied Technologies from UNT. She currently serves on the Digital Faculty Consultant team at McGraw-Hill Education.

Office managers, physicians, supervisors and team leads, and anyone working in a medical practice that wants insight into the management of a successful healthcare team will benefit from this training.

Motivated employees work harder, they're more likely to stay with the practice a long time, and pay attention to patients and their needs. Some of the most common reasons employees leave a job include feeling disengaged, lack of workload balance and accountability, or unfairness. Tell-tale signs of problems include workload inefficiencies and staff attrition, creating a detrimental impact on their entire practice.

In contrast, engaged teams are linked to lower staff turnover rates which can lead to cost savings for the organization. Team engagement is a well-documented component of high-quality patient care. When employees feel respected and valued they are more likely to have a positive impact on high-quality patient care.

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments from past participants:

“Good relevant information.”

“Great tips on keeping employees engaged.”

“Excellent – very informative and educational.”

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