Online Training Course

Prod ID: 432
Patient Collections and A/R Management

If your office is experiencing a decreased reimbursement cycle, it is time for an A/R management intervention!This program covers A/R as well as compliance and practice management efforts. Improve insurance data collection, eligibility verification, and patient communication and reduce payment problems that crush your bottom line.

CEUs

3

Length

163 min

Price

$239.00


Billing staff walk a fine line between promoting patient satisfaction and enforcing accurate, timely payment policies. Learn how to establish policies and processes that support the administration and communication of financial responsibilities.

5 Reasons to Complete this Course:

  1. Adopt a process that measures and monitors collections efforts while remaining patient-centered.
  2. Understand the impact of your state’s prompt-pay laws to avoid problems and improve success.
  3. Implement a fail-safe process to address payment before the patient arrives, when present in the office and post visit.
  4. Ensure that your collections are handled ethically, efficiently and legally.
  5. Learn to detect and prevent embezzlement and fraudulent activities with end-of-month reports.

Jan Hailey

MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M

Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program. 

Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.

Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.

Participants learn how to establish policies and processes that support the administration and communication of financial responsibilities.

Highlights:

  • Review each stage of the revenue cycle and the unique staff roles and processes
  • Develop financial policies that provide clear, consistent direction for patients and staff
  • Discover how to overcome obstacles and meet your goals
  • Value of timely billing and the impact on your revenue cycle
  • Dissect each stage of the collections process
  • Overview of A/R management and collections
  • Steps for obtaining accurate patient information
  • Steps to educate patients on payment policies
  • Strategies to secure timely payment
  • Look at the true cost of statements to your operational budget
  • Receive instruction on the legal do's and don'ts of telephone collections
  • Set benchmarks and goals for collections
  • Learn how to read an aging report
  • Rules and guidelines for extending professional courtesies
  • Strategies for handling difficult collections situations

Self-paced online program includes unlimited review of previously recorded instruction for 6 months and downloadable companion materials.

Comments from past participants:

“I learned a lot of excellent tips for collecting. It is a good reminder of why we have to follow the policies and procedures we have in place.”

“Excellent course content and knowledge by the instructor.”

“Very informative and useful training. The instructor is very thorough.”

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