Online Training Course

Prod ID: 515
Navigating Telehealth in 2025

The policy and payment landscape surrounding Telemedicine and Virtual Care services is complex. PMI receives more questions regarding Telehealth reimbursement denials than any other claim related issue. PMI faculty member, Jan Hailey, will explain all you need to know to bill properly for Telehealth services in 2025.

CEUs

1

Length

67 min

Price

$119.00


Gain insights to help you bill properly for telehealth services now, and in the future. Know how to locate payer-specific telehealth service requirements and stay informed of future changes. Be certain that you understand the documentation requirements. Learn how to successfully navigate the maze of information and ongoing updates to ensure your providers receive accurate reimbursement for telehealth services and avoid penalties associated with fraudulent telehealth billing.

Highlights

  • State vs Federal requirements
  • Relevant HIPAA Privacy and Security guidelines
  • Current approved telehealth service codes and modifiers
  • Audio visual vs. audio only visits
  • Place of service and distant / originating site requirements

Jan Hailey

MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M


Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program. 

Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.

Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.

Participants will learn how to successfully navigate the maze of information and ongoing updates to ensure accurate reimbursement for telehealth services.
No prerequisites required.
Self-paced online program includes unlimited review of previously recorded instruction and access to downloadable course materials for 6 months.

Comments from past participants:

  • "Great presentation and knowledgeable speaker."
  • "Relevant information presented in a clear manner."
  • "On point, included references, thorough explanation of comprehensive topic."
  • "Good information regarding what has been found by the various payers, where to find the information, and examples of the differences among payers. I found this very helpful."

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