Prod ID: 516This course provides the foundational skills needed to lead a high-performing medical office team. This content is relevant for both current and aspiring medical office managers, and it is a perfect precursor to the Certified Medical Office Manager (CMOM)® program. Test your knowledge with our free assessment.
6
349 min
$349.00
As healthcare has evolved, so has the role of the medical practice manager. Practice leaders must adapt to ever-evolving technological advances and regulatory changes while addressing routine managerial and operational challenges. Understanding the impact of governmental oversight and third party changes and effectively addressing these elements is essential for maintaining a thriving medical practice. Success requires a comprehensive approach, combining business acumen, healthcare expertise, effective communication and leadership skills.
Gain a firm grasp of practice finance and managing an organization's workforce. Know how to implement fair employment practices and maintain compliance with regulatory agencies. Identify solutions for improving quality and patient satisfaction. Hone your leadership skills with techniques employed by successful managers for improving the practice's overall performance and boosting quality measures.
Highlights
This program is appropriate for team leaders, for those transitioning to a supervisory role, and for experienced office managers lacking healthcare specific experience or formal management training. It also serves as an excellent refresher course for experienced practice managers.
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Jan HaileyMHL, CMC, CMCO, CMIS, CMOM, CMCA E/M |
Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.
Employee Relations
Regulatory Compliance
Financial and Risk Management
Provider Reimbursement
Comments from past participants:
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