Quality of care on the front line is an important benchmark for the overall practice performance and success. When patients have satisfactory experiences with their providers and the practice staff, they tend to be happier, more compliant with treatment protocols, and accept their financial responsibility for the services received.
In this program the instructor will guide you through various challenging patient communication scenarios to help you acquire the skills needed to improve collection efforts, while cultivating trust and enhancing patient relations. Learn core principles for communicating effectively, addressing workflow challenges, understand the provider reimbursement cycle, master insurance benefits verification, and know how to comply with HIPAA privacy and security regulations.
Highlights:
- Maintaining a professional appearance and attitude
- Communicating information with tact and discretion
- Educating patients on practice policies
- Effective scheduling and insurance verification
- Gathering patient data and securing PHI
- Improving accuracy, organization, efficiency, and productivity
- Protecting patient confidentiality and preventing cyber-attacks
- Bonus scripts for requesting payment plus a HIPAA checklist
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Lynn Robinson
CMC, CMOM, HRMC
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Lynn has been in the healthcare field for 30 years with experience in medical practice administration, finance, human resources, and pharmacy. Lynn is currently the Director of Physician Relations & Professional Education with the Medical Society of Delaware. Prior to that, she served as the Director of Administrative Services for Delaware Sleep Disorder Centers, overseeing operations for accounting, scheduling, human resources, and billing and worked for Delaware's largest hospital, Christiana Care Health Services, where she managed four physician timeshare offices. She is past President of the Delaware Medical Group Management Association and served on their Board of Directors. Lynn enjoys family, music, golf and the beach.
This program will benefit anyone seeking a position or currently employed in a front office role in a healthcare practice. This is a beginner-level course. New employees and their supervisors are encouraged to attend.
No prerequisites are required.
Self-paced online program includes unlimited review of previously recorded instruction and access to downloadable course materials for 6 months.
Comments from past participants:
"This was a great program; very interesting."
"Excellent presentation."
"Such great information!"
Prod ID: 528
