Online Training Center

Online courses include narrated instruction, slide presentation along with additional digital materials where applicable. Purchased content is placed in a personalized, password protected account portal, accessible from any web-enabled device for up to 6 months. Some courses require supplemental physical manuals such as a CPT, ICD-10-CM coding manual. Certification courses include supplementary digital workbook content, and the live proctored exam.

Important Technical Information

  1. Google Chrome, Internet Explorer, or Safari are strongly recommended browsers.
  2. You must disable your browser's privacy settings to successfully complete courses that require video tracking (via Community College continuing education sponsorship credit or other prepaid training arrangement).
  3. Some cell phones won't display video progress accurately until the course is closed completely and relaunched.
  4. If you are seeking CEU credit with organizations other than PMI, contact them for pre-approval prior to enrollment.

Featured Topics


Prod ID: 332

Auditing - Standing Your Ground with Payers


Despite the ongoing PHE, payor audits continue to ramp up. TPE, MAC, OIG, RAC, MIC, CERT, SIU and other audits are in full swing. Steps you take now can build a better case for the future if errors/oversights are flagged in an audit.

$79.20

Prod ID: 333

Diversity & Inclusion Strategies for Your Practice


Today’s heightened awareness of cultural diversity filters into all aspects of our lives. Awareness, inclusion, and equality are an important part of workplace training.

$79.20

Prod ID: 320

HCC Coding and Its Impact on Your Revenue


The CMS Risk Adjustment Model of Hierarchical Coding Conditions (HCC) scoring affects reimbursement regardless of what CPT code is billed. Learn the concepts of risk-adjusted diagnosis coding.

$79.20

Prod ID: 327

Leadership Fatigue


Leading others is ineffective when we can't manage our own feelings and needs. This is especially true for managers in high-stress healthcare roles. Making time to address self-care is more important than ever. Take an hour for yourself to replenish.

$79.20

Prod ID: 321

Medical Office Compliance


This course will explain responsibilities and liabilities in a medical office. Review numerous case examples and receive guidance on compliant patient communication, reporting a breach and more.

$239.20

Prod ID: 331

Medical Practice Front Desk Success


This foundational course covers the complete scope of operations in the medical front office and accentuates quality of care on the front line as an important benchmark of the practice performance and success.

$159.20

Core topics

Recorded sessions are adapted from PMI’s live class curriculum and include a digital course manual.


Prod ID: 258

Advanced Coding & Auditing Boot Camp


Physician services and improper coding continue to be high profile items on the Office of the Inspector General’s audit radar. Don’t wait for an audit letter to come. This class will help you get your self-audit program off the ground.

$239.20

Prod ID: 253

Appeals, Refunds and Recoupments


Learn how quality measures, data, and metrics will drive the new healthcare payment models. Receive guidance on proper selection and reporting. Instructor will provide strategies for how to query providers to ask for correct information.

$159.20

Prod ID: 332

Auditing - Standing Your Ground with Payers


Despite the ongoing PHE, payor audits continue to ramp up. TPE, MAC, OIG, RAC, MIC, CERT, SIU and other audits are in full swing. Steps you take now can build a better case for the future if errors/oversights are flagged in an audit.

$79.20

Prod ID: 269

Averting Burnout in Your Practice


Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed in your practice.

$79.20

Prod ID: 176

Billing for Non-Physician Practitioners


Non-physician provider claims are a common audit risk area. Review tough billing situations with examples and guidance on documentation needed to support claims.

$159.20

Prod ID: 144

Bridging the Gap: Clinical Documentation & Coding


This class is designed to help coders work with providers to assess and gather the information needed in documentation to support appropriate code assignments.

$159.20

Prod ID: 293

Coding & Billing for Endocrinology


Learn current news impacting endocrinology reimbursement, including Telemedicine services and the 2021 E/M code and guideline changes.

$79.20

Prod ID: 288

Coding & Billing for Pain Management


Join practice management expert, Maxine Collins, for this program dedicated to Pain Management-specific coding and billing tips.

$79.20

Prod ID: 170

Contract Law for the Medical Practice Manager


Health care attorney, Heidi Kocher, explains the legal aspects of medical office contracts, operational documents, agreements, and health care business governance issues.

$396.00

Prod ID: 184

CPT Code Update: 2021


This course covers the new, revised, and deleted CPT® code changes, effective January 1, 2021. Learn how these changes impact your specialty to reduce denials and keep provider reimbursement on track all year long.

$159.20

Prod ID: 333

Diversity & Inclusion Strategies for Your Practice


Today’s heightened awareness of cultural diversity filters into all aspects of our lives. Awareness, inclusion, and equality are an important part of workplace training.

$79.20

Prod ID: 334

E/M Chart Auditing for Physician Services


This course will provide guidance on how to perform level-of-service audits. You can pay a consultant to do it, wait for an audit letter, or take a proactive stance and implement ongoing self-audit procedures.

$159.20

Prod ID: 283

Effective Denial Management and Rejection Prevention


Learn how to identify erroneous billing procedures that result in denials and rejections, how to troubleshoot denials, and work within claim guidelines.

$159.20

Prod ID: 111

Getting Paid: Keeping a Pulse on Accounts Receivable


Establish policies and processes that support the administration and communication of financial responsibilities. Improve insurance data collection, eligibility verification, and patient communication.

$159.20

Prod ID: 320

HCC Coding and Its Impact on Your Revenue


The CMS Risk Adjustment Model of Hierarchical Coding Conditions (HCC) scoring affects reimbursement regardless of what CPT code is billed. Learn the concepts of risk-adjusted diagnosis coding.

$79.20

Prod ID: 275

How to Fire a Patient


Learn the proper way to end a physician-patient relationship without exposing the practice to legal and financial stressors.

$79.20

Prod ID: 117

ICD-10-CM Code and Guideline Changes for 2021


This course provides a comprehensive review of ICD-10-CM code and guideline changes for 2021, effective October 1, 2020.

$159.20

Prod ID: 104

ICD-10-CM Coding for the Medical Practice


This course will help coders curb error rates and denials that impact the practice's bottom line. Failure to code to the highest degree of specificity negatively impacts reimbursement as well as utilization statistics.

$239.20

Prod ID: 327

Leadership Fatigue


Leading others is ineffective when we can't manage our own feelings and needs. This is especially true for managers in high-stress healthcare roles. Making time to address self-care is more important than ever. Take an hour for yourself to replenish.

$79.20

Prod ID: 109

Management & Leadership for the Medical Practice


Receive expert guidance and tools to lead a high-performing medical office team. This course is a virtual toolkit for any current or aspiring medical office manager.

$239.20

Prod ID: 278

Mastering E/M Coding


E/M lays the groundwork for the reimbursement process. This course provides the knowledge and tools needed to internally monitor billing compliance.

$159.20

Prod ID: 265

Medical Front Office Skills Certificate Program


This program provides detailed instruction on the tasks and responsibilities of the medical front office.

$236.00

Prod ID: 321

Medical Office Compliance


This course will explain responsibilities and liabilities in a medical office. Review numerous case examples and receive guidance on compliant patient communication, reporting a breach and more.

$239.20

Prod ID: 331

Medical Practice Front Desk Success


This foundational course covers the complete scope of operations in the medical front office and accentuates quality of care on the front line as an important benchmark of the practice performance and success.

$159.20

Prod ID: 124

Medical Terminology for Coders


Learn basic anatomy and medical terminology as applied to diagnostic and procedural coding. Gain the skills to accurately interpret the validity of the documentation and subsequent billing.

$239.20

Prod ID: 187

Medicare & Compliance Changes: 2021


This course provides important physician reporting and reimbursement updates including the 2021 Medicare Physician Fee Schedule, QPP, MIPS, APMs and much more. The latest OIG Work Plan items and other compliance concerns are also covered.

$159.20

Prod ID: 143

Medicare Part B: Reimbursement Guidelines


Billing errors and denials cost providers millions of dollars each year in lost income and productivity. This class will cover all the statutory obligations, rights, roles and responsibilities of the Medicare provider.

$159.20

Prod ID: 135

Optimizing the Patient Experience


Learn why team engagement is essential for MACRA and how the patient experience affects quality measures.

$159.20

Prod ID: 108

OSHA Compliance Guidelines for the Medical Practice


This course is suitable for medical office managers charged with establishing and enforcing OSHA and hazard communication standards in the medical office.

$159.20

Prod ID: 336

Patient Collections and A/R Management


This course will help your office establish policies and processes that support the administration and communication of financial responsibilities and addresses compliance and practice management concerns.

$159.20

Prod ID: 161

PMI Basics: Collections for Medical Office Professionals


Course provides an overview of AR management and collections in the medical practice. Learn how to educate patients on payment policies and succeed in securing timely payment for services provided.

$79.20

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$79.20

Prod ID: 156

PMI Basics: Introduction to E/M Coding


Learn to identify the components of an E/M service focusing on the three key components, define medical necessity and learn the general rules for documenting E/M services.

$79.20

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$79.20

Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$79.20

Prod ID: 155

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$79.20

Prod ID: 174

PMI Coding Workshop: CPT


This is a comprehensive CPT coding course with full instructions and review of terminology, guidelines, basic anatomy & body system functions in relation to CPT codebook chapters. Practice exercises included.

$239.20

Prod ID: 326

Practice Management Update 2021


Get up-to-date on practice management issues for 2021 with veteran PMI instructor, Maxine Collins. This annual update designed specifically for medical office managers and other practice leaders.

$159.20

Prod ID: 330

Principles of Coding


This fundamental course is a must primer for those seeking well-rounded knowledge of outpatient coding for health care provider services. Includes E/M changes for 2021.

$239.20

Prod ID: 110

Privacy/Security Concerns for the Medical Practice


This course provides a comprehensive review of HIPAA policies, notices of privacy practice, restrictions of the use of PHI for marketing, sales and fundraising, and employee training on privacy obligations.

$159.20

Prod ID: 329

ProFee Coding in a Hospital Setting


Hospital coding occurs in both inpatient and outpatient settings. Learn the essentials of ProFee coding and chronic condition reporting in a hospital setting.

$79.20

Prod ID: 103

Scribes: Proper Training and Utilization


Increased documentation requirements have more providers looking to medical scribes to bridge the communication from the patient encounter to EHR. A scribe can be incredibly beneficial for expediting workflow, safeguarding compliance, and improving patient satisfaction.

$79.20

Prod ID: 335

Strategies for Successful Payer Contract Negotiations


When negotiating a contract with a health plan, the fully informed approach is optimal.

$79.20

Prod ID: 277

Successful Insurance Claims Processing


This program provides an overview of health insurance plans and payment models. Receive tips to avoid common claims processing errors.

$159.20

Prod ID: 298

Telehealth Services for 2021 and Beyond


This session explains Medicare telehealth services for office, hospital, and other visits furnished via telecommunications and information technology.

$159.20

Prod ID: 276

Using Modifiers to Improve Claim Accuracy


Don't lose revenue because of modifier misuse, non-use or just to bypass CCI edits! This course will explain modifiers and when it is appropriate to use a modifier to obtain proper payment.

$159.20

Prod ID: 267

What You Need to Know about TPE Audits


Find out what TPE means for your practice. Learn what you need to know - and what you should do - if your provider receives a TPE notification letter.

$79.20

Certification

Sessions are adapted from live class lectures and include a physical course manual, support via discussion forum, and proctored exam.


Prod ID: 122

Certified Medical Compliance Officer (CMCO)®


CMCOs are highly trained compliance professionals who understand the role, responsibilities, and tactical skills needed to control risk and lead practice compliance efforts.

$1676.00

Prod ID: 186

Certified Medical Coder (CMC)®


The Certified Medical Coder (CMC)® is an advanced competency training program and certification for experienced medical coders working with outpatient medical claims. The CMC certification is awarded to individuals who have passed the comprehensive exam.

$1000.00

Prod ID: 261

CMOM - Hematology/Oncology


Develop the manager's knowledge and skills, combined with experience to successfully manage and improve the oncology medical practice. This program is endorsed by Oncology Practice Management magazine and the Michigan Society of Hematology and Oncology.

$1196.00

Prod ID: 268

Certified Medical Insurance Specialist (CMIS)®


Learn the current guidelines & responsibilities to manage third-party provider reimbursement. Review documentation, diagnostic and procedural coding rules, and compliance.

$799.20

Prod ID: 287

Certified Medical Chart Auditor-E/M (CMCA-E/M)®


Learn how to analyze medical records to determine whether the documentation supports CPT and medical necessity, and minimize risks associated with outpatient E/M claims. This training includes 1995, 1997, and 2021 guidelines.

$636.00

Prod ID: 324

Certified Medical Office Manager (CMOM)®


Gain the skills needed to take charge of a practice administrator role. The CMOM certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities.

$799.20

Training packages

Get more for less when you customize your learning track with these package options.


Prod ID: 132

12 CEU Package


CMC, CMIS, CMOM, and CMCO certified professionals can earn 12 CEUs on a budget. Select 8 pre-recorded webinars, review content and pass the quiz at the end of each webinar to collect 1.5 CEUs each, 12 CEUs in total.

$299

Prod ID: 285

CMCA-E/M Basics Bundle with Certification Course


This 3-course basic-intermediate-advanced training package will satisfy training recommendations for aspiring Certified Medical Chart Auditors (E/M). Training bundle includes 3 online training courses to complete at your own pace.

$754.40

Prod ID: 286

CMCA-E/M Interm Bundle w/Certification Course


This training bundle contains an E/M Chart Auditing course and the Certified Medical Chart Auditor (E/M), including the new 2021 E/M code guidelines. Complete at your own pace to prepare for the certification exam, included with purchase.

$715.20

Prod ID: 264

CMOM Intermediate Bundle with Certification Course


This four-part training package includes intermediate-level courses: Management & Leadership, Medical Office Compliance, Optimizing the Patient Experience, and the Certified Medical Office Manager (CMOM) course & exam. Save $400 off individual course purchase.

$1116.80

Prod ID: 162

Medical Coding Basics Bundle


Especially for new coders working in an outpatient setting, this four-part series covers the fundamentals of coding guidelines as well as an introduction to CPT, ICD-10-CM, and E/M coding.

$316.80

Prod ID: 273

Telehealth & COVID-19 Bundle


This training bundle includes 10 unique educational sessions designed to guide healthcare practices to bill properly for Telehealth services before, during, and after the COVID-19 pandemic plus 4 bonus sessions on practice survival strategies.

$636.00

Prod ID: 123

Total Access


Get monthly access to a variety of live webinars covering practice management, billing, coding and compliance topics. For $249 a month membership includes access to a library of pre-recorded topics - more than 100 topics available.

$199.20

PMI Basics

PMI Basics courses are designed for anyone who is stepping into a new role in a medical office or wants to build a foundation for more advanced training.


Prod ID: 161

PMI Basics: Collections for Medical Office Professionals


Course provides an overview of AR management and collections in the medical practice. Learn how to educate patients on payment policies and succeed in securing timely payment for services provided.

$79.20

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$79.20

Prod ID: 156

PMI Basics: Introduction to E/M Coding


Learn to identify the components of an E/M service focusing on the three key components, define medical necessity and learn the general rules for documenting E/M services.

$79.20

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$79.20

Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$79.20

Prod ID: 155

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$79.20

E/M 21 Topics

These courses address important 2021 E/M changes for outpatient medical coding, billing, and compliance.


Prod ID: 284

2021 E/M Documentation and Coding Changes


This program details the changes to E/M coding and documentation guidelines that will be implemented on January 1, 2021.

$159.20

Prod ID: 303

5 Guidelines: Adoption & Provider Acceptance


The time to get started on making sense of the guidelines to be utilized for Evaluation and Management coding in 2021 has arrived! E/M now has 5 sets of guidelines. Gain a clear understanding of what your office must implement by Jan. 1, 2021.

$77.60

Prod ID: 302

A Deep Dive into Coding Medical Decision Making


Learn the 2021 rules for Medical Decision Making by comparing and contrasting them to previous guidelines. The instructor explains how the various pieces of the patient encounter need to come together collectively to accurately reflect the complexity of the visit.

$77.60

Prod ID: 310

Advanced Telehealth Coding (The genie is out of the bottle)


Learn the legal and technical sides of advanced telehealth services. Go through diagnosis coding changes that transpired due to the public health emergency; review special and new codes related to specimen collection and testing, and much more.

$77.60

Prod ID: 307

Avoiding Unnecessary Paybacks


Health care organizations are required to report and return overpayments to Medicare in 60 days. But not all common billing errors create an overpayment. This session will identify many situations that, while mistakes, do NOT require a refund.

$77.60

Prod ID: 313

Compliance Analytics: Post Pandemic Preparations


Audits and analytics: two experts explain their importance in health care, and how analytics can work against you. They will address risks, including Telehealth services, to help you evaluate your practice before you get audited.

$77.60

Prod ID: 316

E/M 21 Implementation: Audits, Training, Staffing


Gain insight into how ancillary staff, online questionnaires, and revised EHR templates can assist in reducing provider documentation burden and improving efficiency. Get tips and techniques that will guarantee a smooth transition.

$77.60

Prod ID: 301

E/M Coding Changes: A Payer's Perspective


Get a payer’s perspective of the upcoming changes to Evaluation and Management (E/M) coding and guidelines. Review the private payer response to CMS and AMA decisions to implement changes to codes and their reimbursement beginning in 2021.

$77.60

Prod ID: 315

Errors Will be Made: Potential Issues with the 2021 Changes


Examine new CPT guidance for outpatient E/M to ensure understanding, implementation, and compliance. A legal expert will explain what constitutes a “medically appropriate history and exam” and grapple with the issue of scoring MDM.

$77.60

Prod ID: 299

Evaluation and Management 2021 Training Package


Learn the new documentation requirements, the subset of codes impacted, and the compliance outlook for E/M services in 2021 and beyond. This package includes 17 sessions presented by 18 experts at the Healthcare Administration Alliance Conference in Sept 2020.

$599.20

Prod ID: 314

Gathering and Assessing Social Determinants of Health


Learn how to define, identify, and address social determinants of health and reduce missed opportunities during patient engagement to appropriately assess ways to improve health and health outcomes.

$77.60

Prod ID: 305

Hands-on Auditing Based on the 2021 Guidelines


Get hands-on experience auditing an E/M encounter based on the 2021 guidelines. Get tips for implementing training for yourself and your team of providers, coders, or auditors with reference tools offered by the AMA to support your success.

$77.60

Prod ID: 311

Is Your Compliance Plan Working For or Against You?


Hear two of the nation's top experts in health law discuss the value of integrating compliance in the daily culture of your organization, to avoid breaches, and comply with applicable rules and regulations.

$77.60

Prod ID: 309

Making the Case for Mod-High Risk E/M Services


Dive into documentation and the “Medical Necessity” of the encounter - ensuring a Moderate or High-level Medical Decision Making is also supported. Get clear on when to bill legitimately and confidently for higher-level services based on Moderate - High MDM.

$77.60

Prod ID: 312

MDM: Care, Severity & Medical Necessity


Four experts from diverse professions in healthcare-related fields join forces to tackle your questions and provide insights from their unique perspectives on important concepts related to Medical Decision Making (MDM).

$77.60

Prod ID: 318

Medical Necessity and Nature of Presenting Problem


Pertinent facts are addressed regarding Medical Necessity and Nature of the Presenting Problem - essential factors in E/M coding so important to the process of determining the correct level of care documented for billing E/M codes.

$159.20

Prod ID: 319

Outpatient E/M Coding for Pediatrics - 2021 and Beyond


Learn from a Pediatrician and expert coder how to document and select the correct Evaluation and Management (E/M) code level in 2021.

$79.20

Prod ID: 306

Practical Application of the E/M 21 Principles


Identify and overcome potential barriers to a successful transition. A panel of experts address audience questions during a panel session conducted at the E/M 2021 Symposium broadcasted in September 2020

$77.60

Prod ID: 317

Reimagining E/M Office Visits for 2021 & Beyond


Learn the collaborative process behind the reimagined approach to office visits, an overview of the E/M office visit revisions, and the anticipated impact this first wave of revisions will have on other areas of E/M into the future.

$77.60

Prod ID: 304

Telehealth Structure & Standards for Providers


Telemedicine services can significantly expand your patient base and boost your bottom line. This session explains regulatory and compliance issues from a healthcare attorney’s perspective, designed to keep your office in line with legal obligations.

$77.60

Prod ID: 308

Time-Based and Prolonged Service(s) Coding


In 2021, providers can choose to determine the level of service of an Office/Outpatient visit based on Medical Decision Making or Time. Get the facts on what is changing in the rules and discuss what will happen with the proposed time thresholds.

$77.60