Online Training Center

Access to Training Anytime & Anywhere


Online courses include narrated instruction, slide presentation along with additional digital materials where applicable. Purchased content is placed in a personalized, password protected account portal, accessible from any web-enabled device for up to 6 months. Some courses require supplemental physical manuals such as a CPT, ICD-10-CM coding manual. Certification courses include supplementary digital workbook content, and the live proctored exam.

Important Technical Information

  1. Google Chrome, Microsoft Edge, or Safari are strongly recommended browsers. Microsoft no longer supports Internet Explorer.
  2. You must disable your browser's privacy settings to successfully complete courses that require video tracking (via Community College continuing education sponsorship credit or other prepaid training arrangement).
  3. Some cell phones will not display video progress accurately until the course is closed completely and relaunched.
  4. If you are seeking CEU credit with organizations other than PMI, contact them for pre-approval prior to enrollment.

Featured Topics


Prod ID: 412
Billing Requirements for E&M Services in 2023


Understand the new rules for proper billing and documentation of E/M services and how to accurately report prolonged services in 2023.

$199.00

Prod ID: 415

CPT Code Update for 2023


Understand how to effectively navigate through the 2023 revisions to the updated code set and enhance your understanding of the most current CPT®/E&M codes and guidelines.

$199.00

Prod ID: 414

Medicare & Compliance Changes for 2023


This program covers Medicare changes and compliance guidelines for 2023 that may impact your practice's revenue. Make informed decisions that will guide your practice in a positive direction.

$199.00

Core topics

Recorded sessions are adapted from PMI’s live class curriculum and include a digital course manual.


Prod ID: 258

Advanced Coding & Auditing Boot Camp


Improve your coding and auditing proficiency. Gain clarity on multiple complex coding guidelines through hands on practice and review of real world case scenarios. Ensure compliancy and reduce risk in your medical practice.

$299.00

Prod ID: 358

Advanced Management: In-Person, Virtual & in Between


Learn how to successfully address remote and hybrid work management challenges in your medical practice.

$99.00

Prod ID: 363

Appeals, Refunds and Recoupments


Learn how quality measures, data, and metrics will drive the new healthcare payment models. Receive guidance on proper selection and reporting. Instructor will provide strategies for how to query providers to ask for correct information.

$199.00

Prod ID: 332

Auditing - Standing Your Ground with Payers


Despite the ongoing PHE, payor audits continue to ramp up. TPE, MAC, OIG, RAC, MIC, CERT, SIU and other audits are in full swing. Steps you take now can build a better case for the future if errors/oversights are flagged in an audit.

$99.00

Prod ID: 387

Billing for Advanced Practice Providers


Advanced practice provider claims are a common audit risk area. Review tough billing situations with examples and guidance on documentation needed to support claims for non-physician providers.

$199.00

Prod ID: 412
Billing Requirements for E&M Services in 2023


Understand the new rules for proper billing and documentation of E/M services and how to accurately report prolonged services in 2023.

$199.00

Prod ID: 382

Bridging the Gap: Clinical Documentation & Coding


This class is designed to help coders work with providers to assess and gather the information needed in documentation to support appropriate code assignments.

$199.00

Prod ID: 381

Care Management - The Sweet Spot


The provision of care management services can be a true win-win situation that benefits the medical practice in addition to helping patients stay on track with their care plan and reducing the overall costs of healthcare.

$99.00

Prod ID: 293

Coding & Billing for Endocrinology


Learn current news impacting endocrinology reimbursement, including Telemedicine services and the 2021 E/M code and guideline changes.

$99.00

Prod ID: 288

Coding & Billing for Pain Management


Join practice management expert, Lynn Anderanin, for this program dedicated to Pain Management-specific coding and billing tips.

$99.00

Prod ID: 405

Coding & Billing for Podiatry


Join practice management expert, Lynn Anderanin, for this program dedicated to Pain Management-specific coding and billing tips.

$99.00

Prod ID: 362

Coding for Infusions and Injections


Coding for infusions and injections is a step-by-step process. Learn the steps for a clear understanding of the coding.

$99.00

Prod ID: 366

Conquer Endocrinology Coding Challenges


Master the complexities of coding and billing for Endocrinology including incisions, exploration, excisions and biopsies of the pineal gland, pituitary gland, thymus and adrenal glands.

$99.00

Prod ID: 170

Contract Law for the Medical Practice Manager


Health care attorney, Heidi Kocher, explains the legal aspects of medical office contracts, operational documents, agreements, and health care business governance issues. SAVE $200 now.

$295.00

Prod ID: 415

CPT Code Update for 2023


Understand how to effectively navigate through the 2023 revisions to the updated code set and enhance your understanding of the most current CPT®/E&M codes and guidelines.

$199.00

Prod ID: 379

Critical & Compliant Employee Documentation


An up-close look at the critical elements and best practices for documenting workplace conflicts, incidents and employment issues. Take steps to demonstrate that you are a fair and non-discriminatory employer.

$99.00

Prod ID: 290

Cultivating Leadership in the Medical Practice


Successfully navigate the complexities of the business of healthcare and actively cultivate effective and ethical practice leaders.The cultivation of leadership competencies is essential for sustaining a thriving practice.

$99.00

Prod ID: 333

Diversity & Inclusion Strategies for Your Practice


Today’s heightened awareness of cultural diversity filters into all aspects of our lives. Awareness, inclusion, and equality are an important part of workplace training.

$99.00

Prod ID: 364

Effective Denial Management and Rejection Prevention


Learn how to identify erroneous billing procedures that result in denials and rejections, how to troubleshoot denials, and work within claim guidelines.

$199.00

Prod ID: 314

Gathering and Assessing Social Determinants of Health


Learn how to define, identify, and address social determinants of health and reduce missed opportunities during patient engagement to appropriately assess ways to improve health and health outcomes.

$97.00

Prod ID: 369

Grouping Denial Codes to Protect the Bottom Line


The most effective way to reduce denials is, of course, to prevent them before they occur! Arm your reimbursement staff with expert decision-making skills to help them quickly analyze trouble areas and make informed decisions about grouping denial codes.

$99.00

Prod ID: 320

HCC Coding and Its Impact on Your Revenue


The CMS Risk Adjustment Model of Hierarchical Coding Conditions (HCC) scoring affects reimbursement regardless of what CPT code is billed. Learn the concepts of risk-adjusted diagnosis coding.

$99.00

Prod ID: 339

Hospital Coding and Billing Documentation


This basics course is designed for providers, managers, and staff at hospitals who need a basic understanding of coding and billing in the hospital setting.

$299.00

Prod ID: 360

How to Effectively Manage Burnout


Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

$99.00

Prod ID: 275

How to Fire a Patient


Learn the proper way to end a physician-patient relationship without exposing the practice to legal and financial stressors.

$99.00

Prod ID: 403

How to Lead Through a Crisis


Healthcare is among the top occupations affected by crises, acts of violence, and safety threats. This cannot be overstated. Employers are responsible for maintaining a safe work environment, but no organization is crisis-proof.

$225.00

Prod ID: 413

How to Motivate Staff and Increase Engagement


This information-rich session goes beyond the surface of best practices for engaging employees and dives into key motivators that cultivate an engaged team based on research specific to healthcare organizations.

$99.00

Prod ID: 407

How to Perform Skill Gap Assessments


Learn about the importance of performance assessments from medical practice management and revenue cycle experts Taya Gordon and Kem Tolliver.

$99.00

Prod ID: 104

ICD-10-CM Coding for the Medical Practice


This course will help coders curb error rates and denials that impact the practice's bottom line. Failure to code to the highest degree of specificity negatively impacts reimbursement as well as utilization statistics.

$299.00

Prod ID: 394

ICD-10-CM Coding Update


Don't let improperly coded claims break your revenue cycle. The ICD-10-CM annual code updates will impact billing for patient encounters beginning October 1, 2022.

$199.00

Prod ID: 311

Is Your Compliance Plan Working For or Against You?


Hear two of the nation's top experts in health law discuss the value of integrating compliance in the daily culture of your organization, to avoid breaches, and comply with applicable rules and regulations.

$97.00

Prod ID: 327

Leadership Fatigue


Leading others is ineffective when we can't manage our own feelings and needs. This is especially true for managers in high-stress healthcare roles. Making time to address self-care is more important than ever. Take an hour for yourself to replenish.

$99.00

Prod ID: 370

Major Musts to Cover in the Employee Manual


The employee manual is an essential document that communicates your organization's core values, mission and vision statements, and office policies. Take the time to review this important tool for success.

$99.00

Prod ID: 109

Management & Leadership for the Medical Practice


Receive expert guidance and tools to lead a high-performing medical office team. This course is a virtual toolkit for any current or aspiring medical office manager.

$299.00

Prod ID: 417

Mastering Modifier Usage


Avoid claim denials and reduced payments. Ensure proper reimbursement with appropriate modifier application.

$99.00

Prod ID: 177

Medical Front Office Mastery


Explore opportunities to improve processes in your medical front office. Learn to set goals that will lead to more informed and satisfied patients, a smoother workflow and a healthier revenue cycle.

$99.00

Prod ID: 265

Medical Front Office Skills Certificate Program


This is a comprehensive training curriculum that details the tasks and responsibilities of the medical front office. Sample forms and policies are included, and a Certificate of Competency is awarded for participants who pass the online assessment.

$295.00

Prod ID: 416

Medical Office Compliance


This course will explain responsibilities and liabilities in a medical office. Review numerous case examples and receive guidance on compliant patient communication, reporting a breach and more.

$299.00

Prod ID: 331

Medical Practice Front Desk Success


This foundational course covers the complete scope of operations in the medical front office and accentuates quality of care on the front line as an important benchmark of the practice performance and success.

$199.00

Prod ID: 124

Medical Terminology for Coders


Learn basic anatomy and medical terminology as applied to diagnostic and procedural coding. Gain the skills to accurately interpret the validity of the documentation and subsequent billing.

$299.00

Prod ID: 414

Medicare & Compliance Changes for 2023


This program covers Medicare changes and compliance guidelines for 2023 that may impact your practice's revenue. Make informed decisions that will guide your practice in a positive direction.

$199.00

Prod ID: 337

Medicare Part A: Reimbursement Guidelines


Learn the basics of Medicare Part A reimbursement guidelines, payer credentialing principles, the appeals process, and a variety of billing situations in inpatient healthcare settings.

$299.00

Prod ID: 143

Medicare Part B: Reimbursement Guidelines


Billing errors and denials cost providers millions of dollars each year in lost income and productivity. This class will cover all the statutory obligations, rights, roles and responsibilities of the Medicare provider.

$199.00

Prod ID: 380

No Surprises Act: Legal Considerations for Providers


Learn your legal obligations under the No Surpises Act. Gain important insights on cautionary areas that you need to know to keep your billing practices compliant.

$99.00

Prod ID: 289

Obstetrics and Gynecology Coding


Boost your accuracy in diagnostic and procedural coding specific to the OB/GYN practice and decrease denials with instruction on the proper use of codes, modifiers, and Documentation Guidelines.

$99.00

Prod ID: 378

Optimizing the Patient Experience


Learn strategies for improving the patient experience and better understand the connection between positive effects of patient satisfaction, engagement, and medical outcomes.

$199.00

Prod ID: 336

Patient Collections and A/R Management


This course will help your office establish policies and processes that support the administration and communication of financial responsibilities and addresses compliance and practice management concerns.

$199.00

Prod ID: 408

Payer Denial and Appeal Management


Identify solutions for claim rejections and denials. Get to the root of the problem and proactively prevent errors before they go out the door.

$99.00

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$99.00

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$99.00

Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$99.00

Prod ID: 359

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$99.00

Prod ID: 174

PMI Coding Workshop: CPT


This is a comprehensive CPT coding course with full instructions and review of terminology, guidelines, basic anatomy & body system functions in relation to CPT codebook chapters. Practice exercises included.

$299.00

Prod ID: 386

Preparing for the Expiration of the PHE


Insight will be provided on what CMS plans to expire and what guidelines may remain after the expiration of the PHE. Telehealth workflows, as an example, is one area that could see changes.

$99.00

Prod ID: 330

Principles of Coding


This course is an excellent primer for those seeking well-rounded knowledge of outpatient coding for health care provider services.

$299.00

Prod ID: 110

Privacy/Security Concerns for the Medical Practice


This course provides a comprehensive review of HIPAA policies, notices of privacy practice, restrictions of the use of PHI for marketing, sales and fundraising, and employee training on privacy obligations.

$199.00

Prod ID: 329

ProFee Coding in a Hospital Setting


Hospital coding occurs in both inpatient and outpatient settings. Learn the essentials of ProFee coding and chronic condition reporting in a hospital setting.

$99.00

Prod ID: 361

Redefining Your Leadership Posture


Learn how to influence others in a productive way. When your team is successful, it reflects positively on your leadership skills.

$99.00

Prod ID: 346

Revenue Cycle Management Mastery


Don’t beat your head against the wall trying to make heads or tails of your practice’s revenue cycle! Gain confidence in applying payer policy and improve your ability to effectively operationalize aspects of the revenue cycle in a medical practice.

$349.00

Prod ID: 338

Rural Health Clinic Billing Guidelines


Learn to identify, code and report services which are provided in rural health clinics (RHC). Understand core principles for proper reporting of codes and guidelines for RHC billing.

$299.00

Prod ID: 411

Strategies for Improving Patient Satisfaction


Learn how and why patient satisfaction affects clinical outcomes, patient retention, and reduces the incidence of medical malpractice claims.

$99.00

Prod ID: 335

Strategies for Successful Payer Contract Negotiations


When negotiating a contract with a health plan, the fully informed approach is optimal.

$99.00

Prod ID: 356

Successful Insurance Claims Processing


This program provides an overview of health insurance plans and payment models. Receive tips to avoid common claims processing errors.

$199.00

Prod ID: 145

Telehealth - Hybrid Patient Care Considerations


Gain insights and tools required to create work plans and develop your own practice sustainability plan to thrive in hybrid virtual workforce management and patient care environments.

$99.00

Prod ID: 304

Telehealth Structure & Standards for Providers


Telemedicine services can significantly expand your patient base and boost your bottom line. This session explains regulatory and compliance issues from a healthcare attorney’s perspective, designed to keep your office in line with legal obligations.

$97.00

Prod ID: 342

Updates to Anti-Kickback Statute Impact Your Practice


Healthcare attorneys Robert Liles and Michael Cook will explain important information that every medical office must understand about what value-based safe harbors are and their relationship to the Anti-Kickback Statute effective January 2021.

$99.00

Prod ID: 267

What You Need to Know about TPE Audits


Find out what TPE means for your practice. Learn what you need to know - and what you should do - if your provider receives a TPE notification letter.

$99.00

Prod ID: 349

Why Quality Documentation Matters


The importance of quality documentation in the medical record cannot be overstated. It protects patient safety, and coordination of care between providers and across the healthcare continuum.

$99.00

Certification

Sessions are adapted from live class lectures and include a physical course manual, support via discussion forum, and proctored exam.


Prod ID: 120

Certified Medical Insurance Specialist (CMIS)®


Learn the current guidelines & responsibilities to manage third-party provider reimbursement. Review documentation, diagnostic and procedural coding rules, and compliance.

$999.00

Prod ID: 122

Certified Medical Compliance Officer (CMCO)


CMCOs are highly trained compliance professionals who understand the role, responsibilities, and tactical skills needed to control risk and lead practice compliance efforts.

$2095.00

Prod ID: 185

Certified Medical Office Manager (CMOM)®


Gain the skills needed to take charge of a practice administrator role. The CMOM certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities.

$999.00

Prod ID: 351

Certified Medical Coder (CMC)®


The Certified Medical Coder (CMC)® is an advanced competency training program and certification for experienced medical coders working with outpatient medical claims. The CMC certification is awarded to individuals who have passed the comprehensive exam.

$1250.00

Prod ID: 352

CMOM - Hematology/Oncology


Develop the manager's knowledge and skills, combined with experience to successfully manage and improve the oncology medical practice. This program is endorsed by Oncology Practice Management magazine and the Michigan Society of Hematology and Oncology.

$1495.00

Training packages

Get more for less when you customize your learning track with these package options.


Prod ID: 132

12 CEU Package


CMC, CMIS, CMOM, and CMCO certified professionals can earn 12 CEUs on a budget. Select 8 pre-recorded webinars, review content and pass the quiz at the end of each webinar to collect 1.5 CEUs each, 12 CEUs in total.

$299.00

Prod ID: 256

CMOM Bundle


This four-part training package includes Management & Leadership, Medical Office Compliance, Optimizing the Patient Experience, and the Certified Medical Office Manager (CMOM) course & exam. Save $400 off individual course purchases.

$1396.00

Prod ID: 162

Medical Coding Basics Bundle


Especially for new coders working in an outpatient setting, this four-part series covers the fundamentals of coding guidelines as well as an introduction to CPT, ICD-10-CM, and E/M coding.

$396.00

PMI Basics

PMI Basics courses are designed for anyone who is stepping into a new role in a medical office or wants to build a foundation for more advanced training.


Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$99.00

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$99.00

Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$99.00

Prod ID: 359

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$99.00

E/M 21 Topics

These courses address important 2021 E/M changes for outpatient medical coding, billing, and compliance.


Prod ID: 305

Hands-on Auditing Based on the 2021 Guidelines


Get hands-on experience auditing an E/M encounter based on the 2021 guidelines. Get tips for implementing training for yourself and your team of providers, coders, or auditors with reference tools offered by the AMA to support your success.

$97.00

Prod ID: 309

Making the Case for Mod-High Risk E/M Services


Dive into documentation and the “Medical Necessity” of the encounter - ensuring a Moderate or High-level Medical Decision Making is also supported. Get clear on when to bill legitimately and confidently for higher-level services based on Moderate - High MDM.

$97.00

Prod ID: 312

MDM: Care, Severity & Medical Necessity


Four experts from diverse professions in healthcare-related fields join forces to tackle your questions and provide insights from their unique perspectives on important concepts related to Medical Decision Making (MDM).

$97.00

Prod ID: 318

Medical Necessity and Nature of Presenting Problem


Pertinent facts are addressed regarding Medical Necessity and Nature of the Presenting Problem - essential factors in E/M coding so important to the process of determining the correct level of care documented for billing E/M codes.

$199.00

Prod ID: 319

Outpatient E/M Coding for Pediatrics - 2021 and Beyond


Learn from a Pediatrician and expert coder how to document and select the correct Evaluation and Management (E/M) code level in 2021.

$99.00

Prod ID: 306

Practical Application of the E/M 21 Principles


Identify and overcome potential barriers to a successful transition. A panel of experts address audience questions during a panel session conducted at the E/M 2021 Symposium broadcasted in September 2020

$97.00

Prod ID: 308

Time-Based and Prolonged Service(s) Coding


In 2021, providers can choose to determine the level of service of an Office/Outpatient visit based on Medical Decision Making or Time. Get the facts on what is changing in the rules and discuss what will happen with the proposed time thresholds.

$97.00