Online Training Center

Access to Training Anytime & Anywhere


Online courses include narrated instruction, slide presentation along with additional digital materials where applicable. Purchased content is placed in a personalized, password protected account portal, accessible from any web-enabled device for up to 6 months. Some courses require supplemental physical manuals such as a CPT, ICD-10-CM coding manual. Certification courses include supplementary digital workbook content, and the live proctored exam.

Important Technical Information

  1. Google Chrome, Microsoft Edge, or Safari are strongly recommended browsers. Microsoft no longer supports Internet Explorer.
  2. You must disable your browser's privacy settings to successfully complete courses that require video tracking (via Community College continuing education sponsorship credit or other prepaid training arrangement).
  3. Some cell phones will not display video progress accurately until the course is closed completely and relaunched.
  4. If you are seeking CEU credit with organizations other than PMI, contact them for pre-approval prior to enrollment.

Featured Topics


Prod ID: 290
Cultivating Leadership in the Medical Practice


Successfully navigate the complexities of the business of healthcare and actively cultivate effective and ethical practice leaders.The cultivation of leadership competencies is essential for sustaining a thriving practice.

$119.00

Prod ID: 479

HCC Transition from V24 to V28


Learn about the transition from HCC Version 24 to Version 28 - a significant change in the risk adjustment model used in Medicare Advantage reimbursement.

$119.00

Prod ID: 460

Healthcare Compliance Hot Topics in 2024


Reduce your practice's level of regulatory list. Be proactive as enforcement across government oversight agencies is expected to climb.

$119.00

Core topics

Recorded sessions are adapted from PMI’s live class curriculum and include a digital course manual.


Prod ID: 358
Advanced Management: In-Person, Virtual & in Between


Learn how to successfully address remote and hybrid work management challenges in your medical practice.

$119.00

Prod ID: 363

Appeals, Refunds and Recoupments


Learn how quality measures, data, and metrics will drive the new healthcare payment models. Receive guidance on proper selection and reporting. Instructor will provide strategies for how to query providers to ask for correct information.

$239.00

Prod ID: 332

Auditing - Standing Your Ground with Payers


Despite the ongoing PHE, payor audits continue to ramp up. TPE, MAC, OIG, RAC, MIC, CERT, SIU and other audits are in full swing. Steps you take now can build a better case for the future if errors/oversights are flagged in an audit.

$119.00

Prod ID: 437

Billing for Advanced Practice Providers


Advanced practice provider claims are a common audit risk area. Review tough billing situations with examples and guidance on documentation needed to support claims for non-physician providers.

$239.00

Prod ID: 465

Billing for Telehealth Services


The policy and payment landscape around telehealth continues to be complex. Learn how to bill appropriately for telehealth services.

$239.00

Prod ID: 382
Bridging the Gap: Clinical Documentation & Coding


This class is designed to help coders work with providers to assess and gather the information needed in documentation to support appropriate code assignments.

$239.00

Prod ID: 381

Care Management - The Sweet Spot


The provision of care management services can be a true win-win situation that benefits the medical practice in addition to helping patients stay on track with their care plan and reducing the overall costs of healthcare.

$119.00

Prod ID: 475

Coding & Billing for Pain Management


Join practice management expert, Lynn Anderanin, for this program dedicated to Pain Management-specific coding and billing tips.

$119.00

Prod ID: 478

Coding and Billing for Podiatry


Boost your accuracy in current diagnostic and procedural coding specific to Podiatry services and gain instruction on proper billing for this specialty.

$119.00

Prod ID: 362

Coding for Infusions and Injections


Coding for infusions and injections is a step-by-step process. Learn the steps for a clear understanding of the coding.

$119.00

Prod ID: 458

Conquer Coding for Wound Repair and Grafts


Learn how to apply procedural codes and guidelines to real-life situations that involve skin closures by repair, grafting, or flaps.

$119.00

Prod ID: 366

Conquer Endocrinology Coding Challenges


Master the complexities of coding and billing for Endocrinology including incisions, exploration, excisions and biopsies of the pineal gland, pituitary gland, thymus and adrenal glands.

$119.00

Prod ID: 379

Critical & Compliant Employee Documentation


An up-close look at the critical elements and best practices for documenting workplace conflicts, incidents and employment issues. Take steps to demonstrate that you are a fair and non-discriminatory employer.

$119.00

Prod ID: 290
Cultivating Leadership in the Medical Practice


Successfully navigate the complexities of the business of healthcare and actively cultivate effective and ethical practice leaders.The cultivation of leadership competencies is essential for sustaining a thriving practice.

$119.00

Prod ID: 399

Deciphering an Operative Report


The operative report is the legal account of the procedure(s) performed in a medical surgery. It provides critical details for proper billing and supports medical necessity.

$119.00

Prod ID: 333
Diversity & Inclusion Strategies for Your Practice


Today’s heightened awareness of cultural diversity filters into all aspects of our lives. Awareness, inclusion, and equality are an important part of workplace training.

$119.00

Prod ID: 480
Do More, Achieve More: Mastering Your Daily Productivity


Discover powerful strategies to transform your daily routine and start accomplishing more every single day.

$119.00

Prod ID: 468

E/M Chart Auditing for Physician Services


This course will provide guidance on how to perform level-of-service audits. You can pay a consultant to do it, wait for an audit letter, or take a proactive stance and implement ongoing self-audit procedures.

$239.00

Prod ID: 450

E/M Chart Auditing Workshop


Expand your knowledge of evaluation and management (E/M) coding audits. Review a comprehensive self-audit system used by professional auditors. Receive professional tips and auditing tools to help you audit like a pro. A proactive stance is your best defense against an audit.

$349.00

Prod ID: 457

E/M Coding and the Documentation Guidelines


Learn coding rules and documentation guidelines relevant to proper E/M code selection and master the process of accurately determining the appropriate E/M code level.

$239.00

Prod ID: 364
Effective Denial Management and Rejection Prevention


Learn how to identify erroneous billing procedures that result in denials and rejections, how to troubleshoot denials, and work within claim guidelines.

$239.00

Prod ID: 462
Effectively Manage Claims Denials and Appeals


Learn how to resolve billing problems before your claims go out the door. Gain all you need to organize, review, and effectively process denials and appeals.

$119.00

Prod ID: 267

Fatal Errors Managers Make


Learn how to create an environment that accelerates motivation and address behaviors and processes that demotivate employees.

$119.00

Prod ID: 369
Grouping Denial Codes to Protect the Bottom Line


The most effective way to reduce denials is, of course, to prevent them before they occur! Arm your reimbursement staff with expert decision-making skills to help them quickly analyze trouble areas and make informed decisions about grouping denial codes.

$119.00

Prod ID: 479

HCC Transition from V24 to V28


Learn about the transition from HCC Version 24 to Version 28 - a significant change in the risk adjustment model used in Medicare Advantage reimbursement.

$119.00

Prod ID: 460

Healthcare Compliance Hot Topics in 2024


Reduce your practice's level of regulatory list. Be proactive as enforcement across government oversight agencies is expected to climb.

$119.00

Prod ID: 455

Healthcare Quality Improvement


Learn about healthcare quality improvement and gain insight on how to maximize the opportunities to benefit your healthcare practice.

$119.00

Prod ID: 477

HIPAA Guidance for the Medical Practice


This course provides a comprehensive review of federal legislation and enforcement efforts related to privacy and security protections for the handling of patient health information.

$239.00

Prod ID: 339

Hospital Coding and Billing Documentation


This basics course is designed for providers, managers, and staff at hospitals who need a basic understanding of coding and billing in the hospital setting.

$349.00

Prod ID: 403

How to Lead Through a Crisis


Healthcare is among the top occupations affected by crises, acts of violence, and safety threats. This cannot be overstated. Employers are responsible for maintaining a safe work environment, but no organization is crisis-proof.

$269.00

Prod ID: 413

How to Motivate Staff and Increase Engagement


This information-rich session goes beyond the surface of best practices for engaging employees and dives into key motivators that cultivate an engaged team based on research specific to healthcare organizations.

$119.00

Prod ID: 407

How to Perform Skill Gap Assessments


Learn about the importance of performance assessments from medical practice management and revenue cycle experts Taya Gordon and Kem Tolliver.

$119.00

Prod ID: 467

How to Properly Use Modifiers


Understand the impact of specific modifiers on provider reimbursement and gain clarity on when it is, and when it is not appropriate to append a modifier.

$119.00

Prod ID: 443

ICD-10-CM Coding for the Medical Practice


Sharpen diagnostic coding accuracy to curb error rates and denials. Failure to code to the highest degree of specificity negatively impacts reimbursement and utilization statistics.

$349.00

Prod ID: 444

ICD-10-CM Coding Update


Don't let improperly coded claims break your revenue cycle. Learn about changes to the ICD-10-CM code set and guidelines for 2024, effective October 1, 2023.

$239.00

Prod ID: 422

Importance of HCC Coding


Documentation and specificity are the keys to success with HCC coding. Improving accuracy of clinical documentation positively impacts Risk Adjustment Factor (RAF) scores and coding.

$119.00

Prod ID: 459

Improve your RCM Reporting & Analytics Skills


Learn the framework you need to successfully report, analyze, and better manage your revenue cycle.

$119.00

Prod ID: 476

Leading Teams in an Era of Burnout


Acquire tools to help you and your staff improve your responses to increased demands and implement organizational policies to combat burnout.

$119.00

Prod ID: 370

Major Musts to Cover in the Employee Manual


The employee manual is an essential document that communicates your organization's core values, mission and vision statements, and office policies. Take the time to review this important tool for success.

$119.00

Prod ID: 109
Management & Leadership for the Medical Practice


Receive expert guidance and tools to lead a high-performing medical office team. This course is a virtual toolkit for any current or aspiring medical office manager.

$349.00

Prod ID: 466

Mastering E/M Coding


E/M lays the groundwork for the reimbursement process. This course provides the knowledge and tools needed to internally monitor billing compliance.

$239.00

Prod ID: 409
Mastering Telehealth for Optimal Reimbursement


Ensure your providers are properly reimbursed for telehealth services. Learn all you need to know to correctly bill for these services.

$119.00

Prod ID: 472
Maximize Your Practice's Out-of-Network Revenue


Master out-of-network (OON) billing when you learn techniques to successfully submit and be correctly reimbursed for OON claims.

$119.00

Prod ID: 177

Medical Front Office Mastery


Explore opportunities to improve processes in your medical front office. Learn to set goals that will lead to more informed and satisfied patients, a smoother workflow and a healthier revenue cycle.

$119.00

Prod ID: 265
Medical Front Office Skills Certificate Program


This is a comprehensive training curriculum that details the tasks and responsibilities of the medical front office. Sample forms and policies are included, and a Certificate of Competency is awarded for participants who pass the online assessment.

$359.00

Prod ID: 435

Medical Office Compliance


This course will explain responsibilities and liabilities in a medical office. Review numerous case examples and receive guidance on compliant patient communication, reporting a breach and more.

$349.00

Prod ID: 331

Medical Practice Front Desk Success


This foundational course covers the complete scope of operations in the medical front office and accentuates quality of care on the front line as an important benchmark of the practice performance and success.

$239.00

Prod ID: 124

Medical Terminology for Coders


Learn basic anatomy and medical terminology as applied to diagnostic and procedural coding. Gain the skills to accurately interpret the validity of the documentation and subsequent billing.

$239.00

Prod ID: 289

Obstetrics and Gynecology Coding


Boost your accuracy in diagnostic and procedural coding specific to the OB/GYN practice and decrease denials with instruction on the proper use of codes, modifiers, and Documentation Guidelines.

$119.00

Prod ID: 378

Optimizing the Patient Experience


Learn strategies for improving the patient experience and better understand the connection between positive effects of patient satisfaction, engagement, and medical outcomes.

$239.00

Prod ID: 432

Patient Collections and A/R Management


This course will help your office establish policies and processes that support the administration and communication of financial responsibilities and addresses compliance and practice management concerns.

$239.00

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$119.00

Prod ID: 436

PMI Basics: Introduction to E/M Coding


Learn the fundamental rules of proper code selection for Evaluation and Management (E/M) services.

$119.00

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$119.00

Prod ID: 404

PMI Basics: Introduction to Medical Coding


Learn the language of medicine in this introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems.

$119.00

Prod ID: 359
PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$119.00

Prod ID: 449

PMI Coding Workshop: CPT


This comprehensive course provides detailed instructions and practice for proper CPT coding and addresses terminology, guidelines, anatomy & body system functions in relation to the CPT code set manual chapters.

$349.00

Prod ID: 410
Practice Finance for the Non-Financial Professional


Learn the language of finance, accounting concepts, and help to maximize financial and operational efficiencies that will positively impact your practice's bottom line.

$119.00

Prod ID: 424

Principles of Coding


This course is an excellent primer for those seeking well-rounded knowledge of outpatient coding for health care provider services. Includes 70+ practice exercises.

$349.00

Prod ID: 329

ProFee Coding in a Hospital Setting


Hospital coding occurs in both inpatient and outpatient settings. Learn the essentials of ProFee coding and chronic condition reporting in a hospital setting.

$119.00

Prod ID: 470
Recruiting & Retaining High-Performing Employees


Understand the foundations of workplace culture and how to harness the power of culture to build a workplace that people seek out. It is not just about becoming more efficient; it's about becoming more effective.

$119.00

Prod ID: 361

Redefining Your Leadership Posture


Learn how to influence others in a productive way. When your team is successful, it reflects positively on your leadership skills.

$119.00

Prod ID: 464

Reimbursement Update: 2024


CPT® code changes and details in CMS' PFS final rule for 2024 are outlined in this essential annual update program to help you reduce denials and stay in compliance.

$239.00

Prod ID: 346

Revenue Cycle Management Mastery


Don’t beat your head against the wall trying to make heads or tails of your practice’s revenue cycle! Gain confidence in applying payer policy and improve your ability to effectively operationalize aspects of the revenue cycle in a medical practice.

$399.00

Prod ID: 411

Strategies for Improving Patient Satisfaction


Learn how and why patient satisfaction affects clinical outcomes, patient retention, and reduces the incidence of medical malpractice claims.

$119.00

Prod ID: 431

Successful Insurance Claims Processing


This program provides an overview of health insurance plans and payment models. Receive tips to avoid common claims processing errors.

$239.00

Prod ID: 354

The Essentials of Health Insurance


Gain a fundamental understanding of third-party payers and the provider reimbursement process from benefits verification to timely filing and payment processing.

$119.00

Prod ID: 434

Tips & Techniques for Managing Denials


Learn how to determine the value of a claim denial and know your rights and responsibilities when appealing them.

$119.00

Prod ID: 461
Understand the Signing of the Medicare Contract


Take a close look at the Medicare Enrollment Application process. The instructor imparts valuable know how and key details to help you successfully enroll providers and avoid placing them in a position to be denied or revoked from the Medicare program.

$119.00

Prod ID: 446

Understanding Oversight Entities


Gain a fundamental understanding of what every medical office manager must know about oversight entities to maintain compliance with regulating agencies.

$119.00

Prod ID: 101

Understanding Payer Reimbursement Guidelines


Gain clarity on healthcare payers billing standards, state and federal regulatory guidance, and the potential consequences of non-compliance.

$119.00

Prod ID: 276

Using Modifiers to Improve Claim Accuracy


Don't lose revenue because of modifier misuse, non-use or just to bypass CCI edits! This course will explain modifiers and when it is appropriate to use a modifier to obtain proper payment.

$239.00

Prod ID: 471

Welcome to Risk Adjustment


Be best prepared for the future of healthcare reimbursement. Learn the history of risk adjustment, identify models and payment programs, and gain best practices for HCC coding.

$119.00

Prod ID: 349

Why Quality Documentation Matters


The importance of quality documentation in the medical record cannot be overstated. It protects patient safety, and coordination of care between providers and across the healthcare continuum.

$119.00

Certification

Sessions are adapted from live class lectures and include a physical course manual, support via discussion forum, and proctored exam.


Prod ID: 102

Certified Medical Coder (CMC)®


The Certified Medical Coder (CMC)® is an advanced competency training program and certification for experienced medical coders working with outpatient medical claims. The CMC certification is awarded to individuals who have passed the comprehensive exam.

$1375.00

Prod ID: 120
Certified Medical Insurance Specialist (CMIS)®


Learn the current guidelines & responsibilities to manage third-party provider reimbursement. Review documentation, diagnostic and procedural coding rules, and compliance.

$1099.00

Prod ID: 122

Certified Medical Compliance Officer (CMCO)


CMCOs are highly trained compliance professionals who understand the role, responsibilities, and tactical skills needed to control risk and lead practice compliance efforts.

$2095.00

Prod ID: 185

Certified Medical Office Manager (CMOM)®


Gain the skills needed to take charge of a practice administrator role. The CMOM certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities.

$1099.00

Prod ID: 352

CMOM - Hematology/Oncology


Develop the manager's knowledge and skills, combined with experience to successfully manage and improve the oncology medical practice. This program is endorsed by Oncology Practice Management magazine and the Michigan Society of Hematology and Oncology.

$1650.00

Prod ID: 423
Certified Medical Chart Auditor-E/M (CMCA-E/M)


Learn medical record analysis of E/M services for proper supporting documentation and medical necessity. Updated to include 2023 Evaluation and Management guidelines.

$875.00

Training packages

Get more for less when you customize your learning track with these package options.


Prod ID: 132

12 CEU Package


CMC, CMIS, CMOM, and CMCO certified professionals can earn 12 CEUs on a budget. Select 8 pre-recorded webinars, review content and pass the quiz at the end of each webinar to collect 1.5 CEUs each, 12 CEUs in total.

$349.00

Prod ID: 256

CMOM Bundle


This four-part training package includes Management & Leadership, Medical Office Compliance, Optimizing the Patient Experience, and the Certified Medical Office Manager (CMOM) course & exam. Save $400 off individual course purchases.

$1599.00

Prod ID: 440

Medical Coding Basics Bundle


Especially for new coders working in an outpatient setting, this four-part series covers the fundamentals of coding guidelines as well as an introduction to CPT, ICD-10-CM, and E/M coding.

$476.00

Prod ID: 454

Medical Coding Bundle


Comprehensive training in medical coding includes more than 40 hours of A to Z instruction from beginner through advanced level with certification candidacy. Hear from the instructor Save $444.

$1995.00

PMI Basics

PMI Basics courses are designed for anyone who is stepping into a new role in a medical office or wants to build a foundation for more advanced training.


Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$119.00

Prod ID: 436

PMI Basics: Introduction to E/M Coding


Learn the fundamental rules of proper code selection for Evaluation and Management (E/M) services.

$119.00

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$119.00

Prod ID: 404

PMI Basics: Introduction to Medical Coding


Learn the language of medicine in this introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems.

$119.00

Prod ID: 359
PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$119.00

E/M 21 Topics

These courses address important 2021 E/M changes for outpatient medical coding, billing, and compliance.


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