Live Online Classes

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About this program

Chronic Care Management helps patients stay on track with their care plan and may even reduce the overall cost of care. Government and private payers alike recognize Chronic Care Management as a critical component of primary care that contributes to better health and care for individuals. Medicare began paying separately under the Medicare Physician Fee Schedule (PFS) for CCM services furnished to patients with multiple chronic conditions in 2015 and expanded care management services in 2020.

Attend this session to learn how to implement Chronic Care Management (CCM) services and engage your patients in the management of chronic disease(s). Jan Hailey will provide a definitive explanation of care management services and teach you how to bill them correctly. Gain an understanding of the requirements and guidelines for billing care management services. Know definitively who can furnish the services, and when supervision must be provided.

Engaging patients in Chronic Care Management will give them the support they need between provider visits to become active partners in their own healthcare. The instructor will provide tips for developing documentation guidelines and coding policies for your practice and point you to resources to educate your providers about care management services.


  • Provider and patient eligibility requirements
  • When patient consent is required
  • Face-to-face vs non-face-to-face visits
  • How to avoid common billing snafus