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Improving the Patient Experience of Care




Jan Hailey


Webinar US




12:00pm - 1:00pm





Can't attend? Register anyway and you'll receive a link to the recording by the next business day.

About this program

Learn the value of engaging patients throughout their healthcare journey. Studies have shown that patient experience has a direct correlation to health outcomes in addition to your bottom line. Patient’s first impressions of the clinic are formed during their first contact with the office, often over the phone. Explore how patient experience scores affect value-based contracts and see how employee satisfaction relates to the patient experience.

Join Jan Hailey for this session and improve your understanding of the metrics that drive patient experience.

Gain expert tips for maximizing patient survey results in your practice and learn about the value of service recovery in healthcare.


  • The quadruple aim
  • Impact of scores on value-based contracts
  • Metrics that drive engagement
  • Maximizing survey results
  • The role of Service Recovery

Patients have become consumers who shop for services and expect the best overall experience. It is now imperative that providers and staff understand why the patient experience matters and take steps to engage the patients in their care.