Live Webinar Training

Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.

Online Training Center

Appeals, Refunds & Recoupment Requests

Whether the issue is inadequate payment, denial or rejection, participants will return to the office well-equipped to handle the toughest denials.

Protect the practice's bottom line with specialized appeals training for your billing staff.

When correctly-submitted claims are inappropriately reduced, delayed or denied, it is imperative to appeal claims in a timely manner with as much supporting documentation as possible. It is important to properly write an appeal for your claim in order for it to be reconsidered with the result in your favor.

This class will explain your rights and responsibilities when appealing claim denials. Receive tools and expert guidance on how to second-guess denials and recoup dollars rightfully due to the provider. The instructor will address questions head-on and provide new insight and tools to help billing staff successfully handle all of your appeals, refunds and recoupment requests.

See the full course description with highlights here.

Who Should Attend

This class is ideal for billing and claims processors, physicians, consultants and anyone seeking solutions for claim denials.


The content covered in this course assumes basic to intermediate knowledge of outpatient billing and carrier reimbursement.

Course Materials

A course manual will be supplied. No supplementary materials are required for this course. Bring questions and receive guidance for handling some of your toughest claim denials.

Full Schedule

Program times are Central unless otherwise noted.

SessionDate TimeInstructor
1May 04, 202311:00 am - 2:00 pmJan Hailey
Fee: $239.00Register

Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day.