Practice Management Institute  
Improving the business of medicine through education.

Untitled Document
Quick Links
Class Descriptions
Live Class Locator
Online Training Center
Live Webinars
Host Training
Instructor Team
Total Access
PMI in the News

View the brochure

Quick Links
Print Friendly and PDFPrint Friendly
Register for this ClassRegister
Locate a Class
Bookmark This PageBookmark This Page
Custom Training
Contact PMIContact PMI

Home > Curriculum > How to be the Best Receptionist

How to be the Best Receptionist

Improve patient communication, data collection, and compliance.

A well-trained front office gathers accurate information, makes appropriate scheduling decisions, proactively addresses challenging patient behavior, and secures the privacy and security of sensitive patient information.

Accurate data collection in initial encounters correlates to improved reimbursement.

Employee professionalism, attitude, awareness and accountability can make or break how well your office is perceived by patients and their families.

Careful frontline communication impacts the office flow and the overall patient experience.

This information-packed session will address the scope of operations in the medical front office. Participants return to the office armed with problem-solving skills, heightened awareness of privacy and security compliance and better overall management of the front desk.

Class Highlights

  • Personal skill-assessment inventory review
  • Effective patient education of practice policies
  • Patient confidentiality and HIPAA compliance
  • Listening and time management skills
  • How stress affects your voice and demeanor
  • Make your voice and personality your best asset
  • Turn routine patient relations into outstanding customer service
  • How to communicate with angry or abusive patients and a variety of personalities
  • Conflict resolution tactics that really work
  • Overview of the billing and collections process
  • Schedule appointments more efficiently
  • How to handle no-shows, short-notice appointments, walk-ins, and excessive wait time
  • Medical ethics & medical etiquette
  • Good patient relations - the best marketing in town
  • Collecting co-pays at time of service
  • Introduction to charting and the medical record

Who Should Attend

This class is appropriate for anyone responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will return to the office with practical tips and new ideas for improving performance.


This class is appropriate for anyone working in a front office role in a healthcare facility.

What to Bring

A course manual will be provided. No additional reference books are needed for this training session.

Continuing Education credits are awarded for attendance at this program. See below.

Program Schedule

LocationDate / TimeRegister
Map it!RICHMOND VA 8/2/2018
9:00 AM-12:00 PM
Map it!RICHMOND VA 8/2/2018
1:00 PM-4:00 PM
Map it!Akron OH 8/7/2018
9:00 AM-12:00 PM
Map it!Akron OH 8/7/2018
1:00 PM-4:00 PM
Map it!CHARLESTON WV 9/28/2018
9:00 AM-12:00 PM
Map it!CHARLESTON WV 9/28/2018
1:00 PM-4:00 PM
* Indicates more information

Not able to attend a live session?
Check out our self-paced version!

Online Training

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 3 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided. HOME | Curriculum | Locate a Class | Online Training Center | Discussion Forum | Sitemap | Policies | Contact Us!
Practice Management Institute®
8242 Vicar Dr., San Antonio, TX 78218
tel: 1-800-259-5562 | fax: (210) 691-8972

More than 20,731 PMI Certifications have been earned to date.

© CPT is a registered trademark of the American Medical Association. All rights reserved.
©2018 Practice Management Institute® |  All rights reserved.