Employee motivation is critical to the success of a healthcare practice. When employees feel valued, understand their role, and support the practice’s vision, the impact on patient satisfaction, safety, and quality of care is significant.
Learning Objectives:
1. Understand the power of employee engagement
2. Identify practical strategies to motivate and retain staff
3. Cultivate engagement through accountability and ownership
4. Turn engagement into action
One of the most common reasons that employees leave an organization is a feeling of workload imbalance or unfairness. Without consistent accountability, organizations are at risk of losing their high-performing staff, leaving a detrimental impact on their practice. By establishing a system with clear expectations and measures for individual and team performance, you can improve engagement, foster teamwork, and increase productivity.
Healthcare managers who fail to implement strategies that motivate their workers may also fail to address burnout issues that can deteriorate employee morale and aggravate an already stressful situation. The successful manager is responsive, supportive of their team, and invested in creating an engaging work environment for their healthcare staff. By taking action to enhance the employee experience, you can effectively reduce staff turnover and help improve the quality of care. Identify innovative ideas to build a culture of respect and learn how to implement strategies that optimize employee motivation and cultivate engagement in your practice.
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Jan Hailey
MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M
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Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.
This course will be beneficial for those seeking a better understanding of staff motivation and will highlight best practices for engaging and retaining employees in a healthcare setting.
No prerequisites are required.
Prod ID: 555