Medical Practice Front Desk Success
Does your front office staff
go above and beyond to optimize the patient experience?
5 Questions to
- Do they
communicate with tact and discretion when greeting patients, vendors, insurance companies, and other offices?
- Are they able to handle challenging personalities and situations?
- Do they understand their
role and how they fit into the overall workflow in the office?
- Can they explain your financial
policies, guard PHI, and maintain security standards?
- Do they display good
organization and time management skills?
How often do you evaluate patient communication?
A welcoming and attentive front
office can turn a difficult time for your patients and
their families into a caring, positive experience. Small changes in the way your
staff connects with new, established, and prospective patients can have
This is a foundation course
covering the complete scope of operations in the medical front office. The
instructor will accentuate the quality of care on the front line as an important
benchmark of the practice performance and success.
the patient experience
information with tact and discretion
and securing PHI
accuracy, organization, and productivity
patients on practice policies
and documenting patient information
appointments, preventing no-shows, cancellations, and reducing excessive
copays and verifying insurance information
- Mastering billing/collection practices
- Techniques to reduce stress
take part in group discussions to address difficult
patient communication scenarios, practice workflow challenges, collection
efforts, and more.
Who Should Attend
This program will benefit anyone
seeking or currently employed in a front office role in a healthcare practice.
This is a beginner-level course.
New employees and their supervisors are encouraged to attend.
What to Bring
A digital course manual will be provided
with helpful resources and links for use beyond the classroom. No additional materials
Continuing Education Units (CEUs)
Earn 3 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).
If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.