Practice Management Institute ~ Distance Learning: TOTAL ACCESS

Listen	Program	Description
	Analyzing Managed Care Contracts	Review the major definitions and critical contract provisions practices must consider when contracting and dealing with managed care. A listing of "20 Questions to Ask Before Signing a Managed Care Contract" will be reviewed. An effective tool presenting a method to organize and effectively operate with managed care products will be provided.
	Ancillary Services	Is your practice referring out procedures that could be efficiently performed in your office? Join this webinar to learn more about providing ancillary services that fit into your practice's environment, enhance patient care, and improve your profitability. There are only two ways any practice can improve operations - increase revenue or reduce expense. Get urgent information for assessing these opportunities in your practice. Learn to analyze your practice, find the "seeds that can be planted" to "grow revenue" in 2010 and beyond.
	Benchmarking Your Practice: What gets measured get	Operational efficiencies can significantly affect your bottom line, physician productivity, quality of care and customer satisfaction. This program will give you new skills and methods to improve your operations and your bottom line.
	Billing Consults: Ensuring Correct Claims	Are you still using those confirmatory consult codes? They were deleted years ago from CPT®. So many of us still get confused about when a consult can be billed and when to use another E&M code? Your instructor will take you through a step-by-step, easy, "3 R's" process that will help you learn when you can and cannot bill a consult.
	Billing for Non-Physician Practitioners	So many of our class participants ask us about this billing situation. We are seeing it happen more and more as physicians tighten up their schedules. But the third party carrier rules can be confusing when it comes to billing appropriately for non-physician practitioners. This session will help you better understand the rules and avoid possible fraudulent billing for your mid-level practitioners.
	Coding and Medicare Update 2010	PMI's annual update underscores revisions to physician codes, Medicare/OIG revisions in real-world terminology that you can take back to the practice and all year long! Includes new CPT® code changes, RVU conversion factor update, discussion on the elimination of consultation codes, payment coverage improvements, and much more.
	Coding for Infectious Disease: All Specialities	The Department of Health and Human Services and the Centers for Disease Control and Prevention periodically publish their major concerns for the future in the US. What are these agencies currently focusing on? How can you help with these concerns? Learn what your practice needs to know to aid in preventing the spread of disease. Are you coding such occurrences according to the official guidelines? Review preparedness and correct coding of Community-Acquired Pneumonia, staph infection, STD/HIV, West Nile Virus, Septicemia, SARS, Sepsis, etc. You play a vital role in providing statistical information via coding to help prevent the likelihood of a future epidemic, and in emergency preparedness.
	Coding for Medical Necessity and Quality Care	Are you coding to the highest specificity possible? Is your provider getting every dime he/she is legally entitled to for the service provided? Learn how improving chart documentation and coding technique can not only increase reimbursement, but improve the quality of patient care.
	Coding to the Nines: E/M Coding	Learn all those fun E&M codes that begin with a "9". This session will take you through the essential steps that show you when to bill for an admission, follow-up, discharge, critical care and preventive medicine services visit. You will even learn how to deal with some of the trickier circumstances such as when the patient is in a skilled nursing facility or how to bill if the provider makes a home visit? There's a code for them all.
	Collecting in a Recession	With rising numbers of underinsured patients, shrinking reimbursement and rising costs you need to fight for every dollar rightfully due to the practice. Providers need a fool-proof system for getting paid and guaranteeing patient balances, co-pays and deductibles. Billing and collections staff should be trained and empowered to collect effectively in our present day culture of patient-centered care. This presentation offers proven strategies and techniques for capturing payments, reducing or eliminating the need for billing, and turning old debt into cash. Participants will hear straight talk and learn direct strategies to address up-to-the-minute collection concerns.
	Collections: Get Paid Now!	Learn best practices for collecting from insurance companies and patients. Eliminate stall tactics, reverse bogus denials and down coding! Use state and federal laws in your favor. Collect co-pays, deductibles and insurance balances easily! Guarantee patient payment using "easy pay". We will discuss effective methods for collecting from self-insured patients. Know where you stand legally.
	Compliance and Risk Management for Coders	If you have ever wondered how your role in the claims process affects your liability should the practice ever undergo a fraud investigation, then you won't want to miss a moment of this session. Our presenter will explore the risks and pitfalls that coders must be aware of. Learn the difference between actual behavior and expected behavior. Lower risk, improve compliance, performance and peace of mind while retaining your pride and sense of humor.
	Consumer Driven HC - The Microwave Society	Consumers today are more educated and focused on quality than ever. New expectations are shifting the way we deliver health care. Pam Hellstrom, Vice President of Compliance for CHRISTUS Health Group will show us how to respond to a changing society as we take a look at alternate delivery systems and the trend toward transparency and accountability. Quality and speed are two increasingly important factors. Don't get left behind. Learn what a microwave society is and how consumer expectations are shifting the way we care for patients and how we are paid.
	Dealing with Sensitive Personnel Issues	A discrimination or harassment complaint can lead to huge legal expenses and a massive jury verdict. This program is an informative discussion of updates, reminders and tidbits for employers. Learn the do's and don'ts for avoiding lawsuits.
	Deciphering and Using RBRVS	We will review the development of RBRVS reimbursement for physicians. We will discuss how best to utilize RBRVS to set practice fee schedules, analyze the costs of services provided in your practice and compute your "internal conversion factor". This knowledge is a prerequisite for understanding and negotiating managed care contracts and making other financial decisions for your office or clinic in addition to preparing for future changes in reimbursement methods.
	E&M Coding: Are you Leaving Money on the Table	This session is designed for the experienced coders. We will take an advanced look at medical records using the documentation guidelines to identify ways to achieve a higher level of exactness needed to bill claims. Learn tips on how to prevent coding errors and abstract medical necessity to ensure that the highest level of accuracy and consistency is achieved.
	E/M Visit Codes	In less than a month your practice must stop billing consult codes on Medicare claims. This webinar will teach you the necessary steps to stay on top of coding changes affecting your specialty and ensure the overall financial health of your practice. Learn how to re-engineer your coding and billing from current standards and adapt your business to make the most of this change. With the elimination of payment for consultation codes as of January 1, 2010, specialists will find themselves billing lower-paying E/M codes. Primary care providers will suddenly receive an increase for every E/M code they already bill and a decrease for pre-op clearance services. CMS has included new rules you must follow to get paid, including a new modifier to bill an initial hospital care service. Is your practice ready for this change?
	Effective Interviewing and Hiring	Learn valuable and effective techniques for interviewing and hiring based on your practice values and goals. The right team in your practice will lead to increased productivity, enhanced job satisfaction and staff longevity. Decide what qualities that are most important to your practice, then learn how to gather the appropriate information you need to make excellent hiring decisions.
	Efficient Patient Services	How long has it been since you have evaluated your "system" of patient services? It might be time to consider revamping old policies and taking a look at how to streamline your efforts. Learn tips, tools and techniques for improving overall communication. Test drive new methods that can improve appointment setting procedures, the handling of medical records and your personal efficiency.
	Employment Law: Updates and Tips	This session will improve your overall fluency in employment law. From discrimination and harassment to sick and injured staff, we will explore it all. Find out what steps are required for discipline in the workplace and the proper procedures for evaluating your employees. This session will also address what you need to know about the FLSA including: Exempt/Non-Exempt employees, pay requirements, overtime compensation and at-will employment.
	EMR Reimbursement & Financing	The government is offering to pay you between $44,000 and $65,000 per physician to use an EMR, and providing millions in grants to help you select the right system. Learn how to qualify and earn the maximum allowable reimbursement (and avoid penalties), whether you already have an EMR system installed or not. Understand what subsidized resources are now available from the "Regional Extension Centers" (RECs) to help you get going. Give us an hour of your time to learn about this once in a lifetime reimbursement opportunity, and get an update on the dynamic "meaningful use" and EMR "certification" issues that are crucial to qualifying.
	EMR: What You Don't Know	Resistance is futile. EMR is fast becoming the norm. Setting up your systems up correctly is critical and will be a great asset to your practice in the long run. Learn what you need to look for in a good EMR system, and take a look at some of the protocols that should be in place if you are already using one. Find out what to do to avoid system glitches and overlap. Learn about incentives you can take advantage of with EMR in place.
	Extraordinary Customer Service	Break through the limits of ordinary communication, outdated work habits, improve overall customer service and personal fulfillment. Transform conflict and stress into cooperation and peace of mind when you employ reliable methods for dealing with demanding patients, communication breakdowns, or the feeling of being overwhelmed by everything there is to do or handle. This session includes easy to use tools, form letters and scripts to help you put these skills to work in your practice.
	Fine Tuning Your Office	Does you practice need a face lift? How long has it been since you took a good look at your office? Have a seat in the waiting room can you hear what is being said at the Front Desk? Is your office clean and tidy; is the reading material up to date? Take a walk down the hallways, what can you hear? Is everyone working or playing? Be prepared to iron out the wrinkles in your practice before they become problems that can take you to the cleaners!
	Fraud/Embezzlement Prevention	Join us in this informative session as we take a delicate look at this very serious issue. Learn to uncover high-risk areas for fraud and embezzlement in your office. We will also discuss write-offs, cash transactions, vacations, and preventive measures you can take to protect your practice.
	Friend or Foe-Tactics of 3rd Party Payers	We will review of some of the major carriers. What are their profit margins? We will take a look into several of the payer's ratings by various specialty associations. What tactics do they use to not pay your claims? This session is geared toward assisting the practice with tactics to play the insurance game and get paid.
	How to Rate a Billing Service	Whether your practice is considering outsourcing billing to an outside service or you are already working with one, you won't want to miss the valuable tips shared in this session. You will learn how to determine when a billing service is helping or hurting your bottom line. Find out what becomes of your claims when they are processed outside the practice walls. Know what to look for in a billing service and determine if outsourcing is the best way to go for your office.
	ICD-10: Ready or Not, Here It Comes	Fasten your seatbelts. It's official. You and the rest of the nation will soon embark on a journey to convert your practice coding system to ICD-10. While the implementation date seems far off, it's really not when you think about the conversion that must take place to get your practice on board. Every practice must prepare for this important transition and test these new classification codes well before the deadline. Find out what you need to do to prepare now for those new 10 digit alpha-numeric codes.
	If Healthcare is about well-being...	It's a tall order, but Jerry Bridge will get us all motivated and up for the challenge. We will tackle the age old dilemma of getting more done. Watch, listen, and learn as he puts a new spin on increasing productivity, reducing stress and transforming service so that we can all be better prepared to tackle all that lies ahead of us. This presentation will take you on a compelling and exciting exploration into some of the principles, practices and tools for dealing powerfully with the flood of demands, tasks, activities, problems and opportunities coming at you - leaving leave you more confident, focused and effective.
	Legal Issues of Technology	This seminar identifies some of the legal issues of Technology that impact today's medical practice. Topics include legal considerations for web site development and email use, electronic health records, EMR system selection, HIPAA Security and Patient Privacy. Improve your understanding of these complex legal issues and insure that your practice uses technology effectively, without increasing your exposure to liability.
	Making The Most of Medicare's Preventive Services	Is your practice doing all it can to inform Medicare patients about their covered preventive services? Beyond informing our patients, we must also ensure that we are correctly documenting, coding and billing for these services as they are performed. As pay-for-performance becomes more commonplace, so will scrutiny on preventive services. We will review preventive services available under the Medicare program and show you how to properly document, code and bill them.
	Managed Care Credentialing 411	This session will address specific issues of managed care physician credentialing. Learn the rationale and process for successful registration. Receive step-by-step instruction for applying with a Managed Care Organization. Watch for potential problems with registration errors, including denials for services. Includes an overview of credentialing organizations and marketing with MCOs.
	Marketing The Practice in a Slow Economy	When the economy slows, successful, business-minded medical practices do not cut their marketing budget, they spend smarter. It is possible to grow your practice during a slow economy and we will give you the tips and knowledge to realign your strategy and get "more bang" for your marketing buck. After this session, you will walk away with key action items to put in place right away, no matter what shape the economy is in.
	Modifiers: Oh The Places You Will GO	Those little two digit numbers can be so tricky but they are worth the added effort because they can carry a lot of weight. We will put their usage into plain English. Use them to augment your CPT codes and get your claims paid! But you must understand proper use to ensure accurate reimbursement without sending up a red flag. This session will put your apprehensions about modifiers to rest.
	Navigating Claim Denials and Appeals	These days, it seems like we receive payments 50 percent of the time, the rest is denials. Did you know that often times the payers will deny on claim and pay another one that is for the exact same thing? Don't let it drive you crazy. Learn how to navigate your way through the ever changing face of the third party carrier and find the best way to file your appeal with them as well as Medicare.
	Observation: To Bill or Not to Bill	Get expert training on when you can bill an observation code. The rules for this can be confusing. We will help spell it out. The key is determining whether the amount of time the provider spent with the patient is sufficient. It also depends on where the observation took place. Learn more about when the observation codes should be billed and when a discharge visit can be billed from the observation unit.
	Recovery Audit Contractors	Medicare has declared the RAC pilot program to be a big success. RACs, as they are known, recovered to Medicare more than six million dollars from health care providers in six states since 2005. Congress has made these private contractors a permanent fixture with plans to expand the program nationwide over the next two years. We will show you what to do in the event that your office is visited by a RAC.
	Red Flag Rules: Understanding Identify Theft Today	Medical identity theft is the fastest growing type of identity theft. It has grown more than 400 percent in the past 12 months. It is reported that more than 70 percent of breaches in medical facilities stem from employee carelessness or corruptness. The seriousness of the issue goes far beyond HIPAA. Here's what you need to know now about the new Red Flag Rules Law that goes into effect May 1.
	Reimbursement for Ambulatory Surgery Centers	This session will provide an overview the Ambulatory Surgery Center rules and regulations. An in-dept review of Medicare's final revised payment system policies for services furnished in 2008 along with approved HCPCS Codes and Payment Rates.
	Risk Reduction Strategies: TQM	Quality measurement, monitoring, and management are extremely important to the ultimate goal of improved patient health. Learn a philosophy of medical office management as well as a method of tracking, measuring, and implementing change to improve the quality of care. This session will prepare participants to respond to the need for quality measurements, and ultimately to minimize practice risk.
	Simplifying "Incident To" Comprehension	CMS defines 'incident to' services as those performed incident to the physician professional service performed in the physician's office or the patient's home. Medicare has some very specific rules where 'incident to' is concerned. These rules are complex and very often misunderstood. 'incident to' rules are so abused that they have earned a spot on the OIG's Workplan for '08. This means the Office of the Inspector General will be keeping a close eye on these services, watching for abuse in this area. This session will help you to better understand the rules and avoid possible fraudulent billing for your mid-level practitioners.
	Specialty Coding Session: Coding Cardiology	Get down to business in your specialty. It's time for some specialty-specific training to help you handle some of the complex coding issues that may be tripping you up when you are coding and billing in your specialty. Receive examples and tips that will improve your overall productivity and effectiveness as a coder.
	Specialty Coding Session: General Surgery	Get down to business in your specialty. It's time for some specialty-specific training to help you handle some of the complex coding issues that may be tripping you up when you are coding and billing in your specialty. Receive examples and tips that will improve your overall productivity and effectiveness as a coder.
	Stop Denials!	Are you frustrated with bundling? Maxine will help you find your way with edits. Learn important information that will help you code your claims correctly. NCCI edits prevent improper payment when incorrect code combinations are reported. Bundling edits are primarily determined from CPT or other procedure codes submitted with a claim. They are secondarily affected by diagnosis codes and will take into account the most likely clinical scenario and/or the most comprehensive procedure performed. Important changes effective at the beginning of this year may impact your reimbursement if you don't understand this year's edit changes.
	Taking Practice Vitals: How are You Really Doing?	If your practice documentation had vital signs what would it look like? How long has it been since you took an objective look at your practice operations? Have you asked your patients for feedback? Every practice should look beneath the surface for problems that can impact your customer experience, your workflow, and employee satisfaction. We will take a look at some of the many things that you might over look on a day to day basis.
	Texas Workers' Compensation	This program will cover the most important issues in the Workers' Compensation System. Learn how to successfully navigate the Workers' Compensation System. Receive expert guidance and resources to help your practice comply with the latest standards. Understand the practice's rights, obligations and compliance consideration associated with the Workers' Comp System and the Texas Department of Insurance. Get answers to your most pressing questions.
	The Future of Medicare	Medicare has some interesting plans for providers in the near future. Do you know that, under current law, Medicare will be law bound to reduce the physician's fee schedule by more than 50% over the next 10 years? The Work RVU's were evaluated in '06 and implemented in '07. Medicare implemented a "bottom-up" methodology for determining the Practice Expense RVU in '07. This new methodology is being phased in over a 4 year period. How will this effect your reimbursement in future years? Will your physician be able to afford to participate in the Medicare program? This session will address many issues that could greatly impact the future of your practice.
	The Future of the Private Practice	Looking forward 10 years or even as little as five years, the medical practice will have a different look and feel. President Obama is moving forward with plans to overhaul Medicare, cut fraud and waste and get U.S. health care facilities on board to Electronic Health Records. This session will examine trends to improve health care records management and quality of care. Emergining technologies continue to impact both the clinical and administrative sides of the house. Take a glimpse at the practice of the future: paperless office, contract-free physicians, and much more. We will also examine JAHCO standards and how they will impact physicians in a bigger way in the near future.
	The OIG Work Plan	Receive in-depth discussion of some vulnerable practice areas addressed by the OIG. Every year the OIG said they have identified millions of dollars that get returned back into the Medicare trust fund. Find how what they are looking at and how your practice could be throwing up a red flag. Everyone on your reimbursement team should know and understand how the OIG Work Plan can affect your practice.
	Top 10 Ways to Save Money in Your Practice	In today's economic climate, it becomes more important that Practice Managers and Coding/Billing Specialists find ways to increase revenue and reduce the costs of practice operations. Many times physicians and their staff are forced to go back to the old management principles and add our unique ideas to accomplish the goal of saving dollars in our offices/clinics. Through research, years of experience, and yes, trial and error, I will share with you the top 10 ways that I have found can help curb expenditures and improve revenues in many practices. Find out if your practice is one of many that has inadequate training and is costing you thousands of dollars. You will gain confidence in helping your physicians make wise choices and learn multiple ways to SAVE your practice thousands of dollars!
	What They Didn't Teach you in Coding Class	You studied hard and passed your exam - you made yourself an "expert" in coding! But wait, there's more? Once you've been indoctrinated as a coder, you realize that there is so much more beyond the books to being a successful coder. You quickly begin to see how your role affects overall practice performance and compliance. In this session, we will take a holistic view of coding to help you maximize your performance as a coding professional.

Regina Mixon Bates

Regina Mixon Bates, IRO, TPA, CMC, CMIS,
CMOM, CPC, CPC-I
Director of Associate Faculty Development

Regina Mixon Bates has been an Instructor for PMI since 2000. She is also CEO of The Physicians Practice S.O.S. Group Inc. and has over 20 years of medical management and education experience.... more

Sunjanel Avecilla

Sunjanel Avecilla, EMT-P, CPC, CMC, CMOM

Sunjanel Avecilla is the Senior Consultant with the Physician Practice S.O.S. Group, Inc. She has over 10 years experience in the healthcare industry.... more

Ione Broussard

Ione Monlezun Broussard, CMC, CMIS, CMOM

Ms. Broussard is a veteran of the healthcare industry with more than 25 years of experience in medical practice management. Her broad spectrum of experience includes business development, purchasing, and governmental guidelines.... more

Audrey Coaxum

Audrey Coaxum, CHI, CMC, CMIS, CMOM

Audrey Coaxum is a hands-on specialist with more than fifteen years of well-rounded experience in the healthcare industry. ... more

Maxine Collins

Maxine Inman Collins, MBA, CPA, CMC, CMIS, CMOM

Maxine has more than twenty years of experience in medical practice management, adult education and general business.... more

Linda D'Spain

Linda D'Spain, CMPE, CMC, CMIS, CMOM

Linda L. D'Spain is an enthusiastic and knowledgeable professional with an extensive background in the medical field.... more

Shelley Garrett

Shelley Garrett, CPC, CEC, CMC, CMOM

Shelley has more than 15 years of healthcare experience. Her experience includes working directly for the Medicare program, in multi-specialty physician offices and hospital settings, and also serving as a compliance officer and consultant.... more

Jimmie Hebert

Jimmie Hebert, CMC, CMIS, CMOM

Jimmie has traveled the country teaching physicians, medical practice administrators and staff about the latest issues in medical practice management. Her background includes management of several multi-physician, multi-specialty clinics.... more

Linda Lindsey

Linda Lindsey, CMC, CMIS, CMOM, CCP

Linda is a Certified Compliance Professional with more than twentyfive years of clinical and administrative experience in both hospital and multi-specialty group practices.... more

Rhonda Puder

Rhonda Puder, CMC, CMIS, CMOM

A former Group Operations Manager, Rhonda has more than 25 years of experience in medical coding, billing, personnel and office management.... more

Maggie Teter

Maggie Teter, CMC, CMIS, CMOM

Maggie has more than 15 years of well-rounded healthcare experience, including comprehensive knowledge of medical practice management, coding, billing, claim resolution, and regulatory policies relevant to the practice, including HIPAA and OSHA.... more

Associate Instructors

Jama Allers

Jama Allers, CMC, CMA-C

Jama has more than 25 years of healthcare experience including extensive knowledge in the areas of practice related matters including risk management, human resources, medical records management, as well as fraud and abuse compliance.... more

Lisa Asbell, RN is a Registered Nurse and an Identity Theft Risk Management Specialist. Lisa is the President of Identity Theft Resolutions which is based in Saint Petersburg, Florida. She is a featured writer on the subject of Identity Theft and has trained more than 5,000 employees. Her company, Identity Theft Resolutions, has the only medical specific program in the U.S.

Stephanie Arnold

Stephanie Arnold, CMC

Stephanie Arnold has more than 15 years of professional management and leadership experience in the healthcare industry.... more

Leslie Barlow

Leslie Barlow, CMC, CMRS

Leslie Barlow has worked nine years in the healthcare industry, serving multiple specialty offices nationwide through her medical billing and consulting business in Fruita, Colorado.... more

Jerry Bridge

Jerry Bridge is a nationally-known practice management trainer, coach, and motivational speaker.... more

Angie Brown

Angie Brown, CMC, CMIS, CMOM, CMA

Angie Brown has over 20 years of experience in medical practice management and adult education with coding and insurance.... more

Brenda R. Dennis

Brenda R Dennis, CPC, CMC, CMIS, CMBS, CCP

Brenda R. Dennis has over 18 years experience in medical insurance billing and coding. Brenda has extensive experience teaching CPT, ICD-9-CM and reimbursement. ... more

Sherita Eastmon

Sherita Eastmom, CMC

Sherita has more than 15 years of well rounded healthcare experience. She wears many hats of knowledge in medical practice coding, as a Medical Assistant, customer service and diversity training. She is the Director of Patient Experience and Diversity at Cape Fear Valley Health in Fayetteville NC.... more

Toni Emmons

Toni J. Emmons, CMC, CPC, CMOM

Toni Emmons is the Director of the Billing Compliance Department and the Regional Privacy officer at Texas Tech University Health Science Center (TTUHSC) in Amarillo, Texas.... more

Nancy Escobar

Nancy Escobar, CMC

Nancy Escobar is a Certified Medical Coder with over 20 years of healthcare experience. She has worked in a number of roles within the practice, including the front office, as a biller, coder, and ultimately in an administrative role.... more

D. K. Everitt

Mr. Everitt is a Healthcare Compliance Officer, whose work includes assessing hundreds of medical facilities, implementing Corporate Integrity Agreements and OSHA compliance training.... more

Marti Geron

Marti Geron, CPC, CMC, CMIS, CMOM, CMA, PCS

With more than 35 years in the healthcare industry, Marti has extensive, hands-on experience in Managing, Consulting, Auditing, Educating, Compliance, and Billing, as well as reimbursement issues and collection techniques. Her background includes management of the majority of medical specialties.... more

David Ginsberg

David A. Ginsberg

David Ginsberg is co-founder and President of PrivaPlan Associates, Inc. He has more than 25 years of experience in the healthcare industry including physician practice management, rural health practice, managed care organization development and electronic data interchange.... more

Monna Johnson

Monna Johnson, CMOM

Monna Johnson is a professional with over 20 years of healthcare experience. Her extensive background in healthcare includes working in front office, billing, coding and transcription in Michigan and Ohio.... more

Rhonda Lampert

Rhonda Lampert, CMC, CPC

Rhonda Lampert started her days in the medical field manually typing 1500 forms, stuffing them into envelopes, and awaiting payment (which was rarely denied). Those days are long gone.... more

Mike Minton has a Masters in Medical Informatics from UC, San Francisco with years of hands on clinical EMR systems experience, Mike's passion is to help small to mid size medical practices to understand, select, and negotiate the best EMR solution for the practice. A highly sought after strategic EMR consultant, Mike also teaches graduate courses on clinical systems assessment and acquisition for Northwestern University. Audiences thoroughly enjoy and appreciate Mike's straight forward, easy going style of presentation.

Robert Liles

Robert Liles, JD

Mr. Liles is principal shareholder of Liles Parker, PLLC, a Washington, DC law firm.... more

Deborah McNeilance

Deborah McNeilance, CMC, CMOM, CPC

Deborah McNeilance is a personable, caring practice manager. Currently serving patients in an oncology practice has provided unique experiences and exposure to many difficult scenarios. Debbie is responsible for two practices.... more

Rose Moore

Rose B. Moore, CMC, CMOM, CPC-I, CCP

Rose has been a motivating force for hundreds of medical practice professionals on the East Coast, where she has conducted numerous seminars and performed internal training for medical practices.... more

Gina Niedermaier

Gina Niedermaier, CMC, CMOM

Gina Niedermaier has been the Business Manager for the Northeast Surgical Group for the last nine years. Her many responsibilities include Billing Manager, Credentialing and Accounts Payables.... more

Laura Oestrike

Laura Oestrike, CMOM

Laura has more than 29 years of experience in the healthcare field and is a member of the American Osteopathic Association of Medical Office Managers and American Association of Medical Assistants.... more

Gretchen Pike

Gretchen Pike, CMOM

Gretchen has more than thirty years of experience in the healthcare industry, including medical office management, provider and payer relations, managed care contracting and oversight, patient access services, and employer and consumer relations.... more

Libby Purser

Libby Purser, CPC, CMC CMIS, CMOM

Libby has spent the last fourteen years in the Healthcare Industry. For the past ten years she has worked as the Billing & Coding Manager for a clinic which consists of 45 multispecialty physicians.... more

Jeffrey Restuccio, CPC, CPC-H, MBA is a certified coding and billing instructor. He has over fifteen years of coding and training experience and conducts Coding and Documentation seminars and comprehensive Coding Certification Prep Courses nationwide. He is also the author or over a dozen, online training courses for billing, coding, HIPAA, ICD-9, ICD-10 and auditing on his website: Ritecode.com.

Heather Smith

Heather R. Smith, CMC, CPC

Heather R. Smith, CMC, CPC, has over 10 years of experience in multi-specialty coding. She currently works as a Coding/Auditing Coordinator for a multi-specialty group of eight medical/surgical practices.... more

Jamie Verkamp has been involved in the marketing industry since 2002, assisting medical professionals in creating strategic marketing initiatives that contribute to the growth of their practices. She shares her knowledge of medical marketing in a straight-forward, interactive manner enabling medical professionals to successfully develop and implement customized marketing strategies. Her signature topics include innovative approaches to practice marketing in a changing economy and how creating positive, memorable patient experiences in their practices enhance their overall marketing strategy. Jamie holds a Bachelor of Science in Marketing/ Advertising from Missouri State University.

TOTAL ACCESS gets you direct access
to practice management experts, no matter
where you are located.

Subscribe Here or Call (800) 259-5562 Now!

TOTAL ACCESS Faculty

Regina Mixon Bates, IRO, TPA, CMC, CMIS,
CMOM, CPC, CPC-I
Director of Associate Faculty Development

Sunjanel Avecilla, EMT-P, CPC, CMC, CMOM

Ione Monlezun Broussard, CMC, CMIS, CMOM

Audrey Coaxum, CHI, CMC, CMIS, CMOM

Maxine Inman Collins, MBA, CPA, CMC, CMIS, CMOM

Linda D'Spain, CMPE, CMC, CMIS, CMOM

Shelley Garrett, CPC, CEC, CMC, CMOM

Jimmie Hebert, CMC, CMIS, CMOM

Linda Lindsey, CMC, CMIS, CMOM, CCP

Rhonda Puder, CMC, CMIS, CMOM

Maggie Teter, CMC, CMIS, CMOM

Associate Instructors

Jama Allers, CMC, CMA-C

Stephanie Arnold, CMC

Leslie Barlow, CMC, CMRS

Jerry Bridge

Angie Brown, CMC, CMIS, CMOM, CMA

Brenda R Dennis, CPC, CMC, CMIS, CMBS, CCP

Sherita Eastmom, CMC

Toni J. Emmons, CMC, CPC, CMOM

Nancy Escobar, CMC

D. K. Everitt

Marti Geron, CPC, CMC, CMIS, CMOM, CMA, PCS

David A. Ginsberg

Monna Johnson, CMOM

Rhonda Lampert, CMC, CPC

Robert Liles, JD

Deborah McNeilance, CMC, CMOM, CPC

Rose B. Moore, CMC, CMOM, CPC-I, CCP

Gina Niedermaier, CMC, CMOM

Laura Oestrike, CMOM

Gretchen Pike, CMOM

Libby Purser, CPC, CMC CMIS, CMOM

Heather R. Smith, CMC, CPC

TOTAL ACCESS gets you direct access to practice management experts, no matter where you are located.

Subscribe Here or Call (800) 259-5562 Now!

TOTAL ACCESS Faculty

Associate Instructors

TOTAL ACCESS gets you direct access
to practice management experts, no matter
where you are located.