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In this session, expert coder, Carol Hoppe, will guide you through a review of the E/M coding and documentation guidelines based on time or medical decision making. She will address what needs to be documented to support each level of service and provide real world case examples, applying the guidelines for proper code selection. Includes a coding "cheat sheet" with the essential information to assist you to accurately document and code E/M services.

Join PMI faculty member, Jan Hailey, for a detailed review of foundational and emerging concepts related to HCC coding.

Boost your accuracy in diagnostic and procedural coding specific to the OB/GYN practice and decrease denials with instruction on the proper use of codes, modifiers, and Documentation Guidelines. Receive up-to-the-minute tips and techniques for proper billing of OB/GYN services. Receive solutions to common coding questions that are critical to the OB/GYN bottom line.

Know who can provide Behavioral Health Integration Services. Distinguish between BHI and CoCM services. Understand which services require advance patient consent and when the patient is impacted by cost sharing. Learn about the Psychiatric Collaborative Care Model the Primary Care Behavioral Health Integration Model.

In an era of increased audit probability, it is wise to take a proactive stance. Ongoing scrutiny from the OIG, government-contracted and third-party auditors make practice self-checks more important than ever. Improving E/M audit proficiency reduces practice risk and promotes accurate claim submission.

Review correct coding for procedures of the thyroid and other endocrine glands and address common trouble spots and pain points for medical coders. Learn how to secure proper and legal reimbursement for incisions, exploration, excisions and biopsies of the pineal gland, pituitary gland, thymus, and adrenal glands.

This webinar will take each step of the patient’s journey in pain management from their first visit with their provider through the possible treatment options that they may receive, to ultimately helping them become pain free, or seeking more invasive treatment for the condition.

The CMS-HCC model V28 is being phased in over a three-year period, with V24 fully phased out for 2025 dates of service. In addition to improving payment accuracy, the updated model is expected to reduce coding differences between Medicare Advantage plans and fee-for-service Medicare providers.

Attend this 60 minute webinar session to understand the impact of specific modifiers on provider reimbursement and to gain clarity on when it is, and when it is not appropriate, to append a modifier.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

Improving accuracy of clinical documentation positively impacts Risk Adjustment Factor (RAF) scores and coding. This course will help your team ensure that consistent, accurate, and complete documentation processes are in place.

Attend this class for expert guidance on best practices for E/M coding in 2023. This is an information-rich session appropriate for anyone who uses Evaluation and Management codes. Providers, billing staff, and managers will find the information valuable as we navigate new E&M coding in 2023.

This course will benefit anyone who uses CPT codes - providers, billing staff, and managers will learn how to ensure modifiers are applied appropriately for maximum reimbursement and compliance. Participants in this session will learn/review correct modifier usage.

Procedures and services related to the foot are very specific and can be quite confusing because of the medical necessity requirements and restrictions on the conditions that can be treated. This webinar will discuss these regulations and guidelines to offer a better understanding of when these services will be payable.

The presenter will illustrate the complexities of coding and billing invasive and interventional surgical procedures on the heart/pericardium and on arteries/veins. Common invasive/noninvasive and diagnostic/therapeutic nonsurgical cardiovascular services and diagnostic studies will also be addressed.

Attend this informative session for a review of the guidelines and the process of accurately determining the appropriate E/M code level for outpatient services.

Join this dynamic session to review correct coding of procedures of the thyroid and other endocrine glands and address common trouble spots and pain points for medical coders.

This session will cover current coding guidelines for the digestive system including the recent coding changes that impact billing for gastroenterology in 2022. Proper documentation is essential for correct code assignment and to demonstrate medical necessity to avoid claim rejections and denials.

All you need to know about the coding changes for gastroenterology will be discussed in this webinar.

Libby Purser has prepared an informative 60-minute session that will guide you through the correct use of these codes.

How often can chronic diseases be coded and reported? When should history codes be used as secondary codes? What questions should coders ask prior to assigning a secondary diagnosis code? What are the requirements for coding and billing the Chronic Care Management codes for Medicare patients? These questions and more will be addressed by the instructor who will share her knowledge and guide you through the process of accurately coding for chronic conditions.

Session includes tools and tips to help decrease rejects or denials that occur due to lack of a modifier. Don’t miss this opportunity to gain more confidence when assigning modifiers.

Accurately reporting the severity of illness for patients has never been more important. Learn the concepts of risk-adjusted diagnosis coding.

Understand the rationales behind the edits in the NCCI Policy Manual and stay informed of quarterly updates to the edits. Take advantage of this opportunity to ensure you are coding correctly.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

The instructor will lead you through a review of pertinent facts regarding Wellness Exams, Transitional Care, Chronic Care Management, and Advanced Care Planning. Are you confident that your practice is coding preventive services claims correctly? Are you receiving the highest allowable reimbursement? Coders and clinicians must be on top of their game when it comes to understanding how to perform, document and bill for these services.

Attend this session to receive tips for handling the most challenging of interactions with positivity, respect, and composure. Communication is a powerful bridge for resolving all kinds of conflicts. Learn how to listen effectively and gain trust – the key to resolving the differences that lie between you and the staff or patients.

As healthcare has evolved, so has the role of the medical practice manager. Clinical advancements in the delivery of medicine have been accompanied by complex governmental control, third-party changes, and general management issues. Understanding and effectively addressing these elements and developing the skills required for successful leadership is essential.

Leave this session better equipped to recognize and prevent burnout. Help break the culture of silence and actively support the well-being of your healthcare team. Gain confidence about engaging your team in conversations around burnout and empowering them to effectively respond to increased demands.

In this program, Ms. Collins will not have enough time to review the entire enrollment application but will instead focus specifically on a few key sections - Certification Statement, Final Adverse Legal Actions and the time period it can impact, Exclusion from the Medicare program and penalties for falsifying information on the application.

Attend this session to learn about healthcare quality improvement and gain insight on how to maximize the opportunities to benefit your healthcare practice. The presenter, Jan Hailey, has had firsthand success in implementing value-based care in organizations and the revenue they received from these efforts was significant.

The presenter, Jan Hailey, has had firsthand success in implementing value-based care in organizations and the revenue they received from these efforts was significant. Attend this session to learn important details on updates to the Quality Payment Program for 2023 and gain insight on how to maximize the opportunities provided by the QPP to benefit your healthcare practice.

Regardless of which positions your staff has previously held or how long they have been working in the practice, it is beneficial to perform skills gap assessments to ensure a comprehensive understanding of their roles and responsibilities, as well as the impact of their actions.

Get everyone on your team in sync about financial goals, challenges and work toward a more profitable bottom line. Healthcare consultant Maxine Collins has prepared a fast-paced 60-minute session that will benefit Physicians, Advanced Practitioners, Administrators, Office Managers, Billers and Collectors, and other key stakeholders. Learn the language of finance and chat your questions during this interactive session.

Promoting ongoing education is a win-win for the staff and your practice. Completing this course will help build an attentive, competent and productive team trained to deal with denials and rejections, and reduce errors that could make your office vulnerable to fraud and abuse.

This webinar will help get your front desk, billing staff, clinical staff, providers, and everyone on your team in sync with what drives patient satisfaction, and how each staff member serves a role in maintaining patient loyalty and increasing patient experience.

Anyone in a medical office management role is encouraged to attend this information-rich session that will go beyond the surface of best practices for engaging employees. Participants will dive into key motivators that cultivate an engaged team based on research specific to healthcare organizations.

Attend this session to learn how to implement care management services and engage your patients in the management of chronic disease(s). Jan Hailey will provide a definitive explanation of these services and teach you how to bill them correctly.

This session will benefit medical office managers who are still navigating through the surprise billing guidelines that went into effect earlier this year.

This important session will answer your questions and provide the How, What, When, Where, and Why’s. Learn "best practices" for when you should document, what details to capture, and the reasons for doing it.

Attend this session to help break the culture of silence and actively support the well-being of your healthcare team. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Join Sharon Turner for an enthusiastic discussion on navigating these challenges while actively cultivating effective and ethical practice leaders. The cultivation of leadership competencies is essential for sustaining a thriving practice, retaining an engaged team, and consistently providing quality patient care.

Are your actions with staff supporting an environment where team members are engaged and feel valued? There’s no time like the present to rally your team together and demonstrate your gratitude for all that they do! Join in this important, timely discussion and learn practical methods for keeping your employees motivated.

This session will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice.

Jan leads a comprehensive interdisciplinary team for a large healthcare system in Indiana, where she works closely with providers, management, staff, community and payers. In her live session, Jan will walk participants through the preventive services offered by Medicare, who qualifies for the services, how often they are covered and how to properly bill for the services. She’ll also help you identify missed revenue opportunities, and share expert tips learned through years of experience.

Join practice management expert and MBA/CPA, Maxine Collins, for a dynamic live webinar session for healthcare providers and practice leaders on optimizing revenue cycle management.

All medical office leaders should make time for this important session. Sean will explain how you can perform a self-audit or bring a professional auditor onsite to guide the process before it becomes a red flag. Sean will also help you to understand how to build a solid defense and the difference between disclosure and refund processes.

Take an hour for yourself. Misty Nelson will share actionable ideas that will help you set boundaries, and make behavioral modifications to keep your emotions in check, keep your team and yourself motivated to better manage stressful situations and workload.

Terminating a physician-patient relationship is a serious matter and you must prepare for it. Learn how to end a patient relationship without exposing yourself to legal and financial stressors. Do it the right way to protect your providers and avoid having to defend the decision in court.

This webinar provides the reasons, best steps and tools for benchmarking your practices. You will also participate in a benchmarking exercise and examples to help orient you to the concept of what “best practices” are doing to survive and thrive in these very challenging times. Presenter will address the following questions and many more

Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Front desk personnel are a major influence on patients’ impression of the medical practice - telephone etiquette and professional aptitude are a must. They serve on the front line and are the key to communication between patients and the back office and/or clinical staff. Engaged and motivated front desk team members are a cornerstone of your practice’s success.

Participants will learn the basic concepts of cultural competency attitudes, knowledge and skills. They will comprehend the benefits of cultural competence and cross cultural communication skills in healthcare. The presenter will include case studies that demonstrate how culture may affect patient care and equip your staff to improve communication with diverse populations.

Be prepared before you receive a termination letter. Join Jeff Restuccio for this "Lunch and Learn" webinar session and find out what to do to prevent a carrier contract termination. The key issue is to determine if any of your services are out of the ordinary from your peers. Carriers take the position that they are not required to contract with physicians, and are free to terminate provider status without stating a reason. If your services are much higher than your peers, it is imperative that you are able to explain why and are prepared for an audit/cancellation notice.

Learn the value of engaging patients throughout their healthcare journey. Studies have shown that patient experience has a direct correlation to health outcomes in addition to your bottom line. Patient’s first impressions of the clinic are formed during their first contact with the office, often over the phone. Explore how patient experience scores affect value-based contracts and see how employee satisfaction relates to the patient experience.

What gets measured gets done. Grasp the keys to running an efficient and patient-centered medical practice and take control of data driven measurements. Learn what your data can teach you. Create a plan to better manage time and resources. Track patient flow, standardize processes and implement technologies. Learn how to effectively train, cross-train, and motivate your team. Your office CAN run at peak performance.

If your office is finding it more difficult to hire and retain experienced billers in-house, carve out an hour with billing expert, Lisa Maciejewski-West, as she explains the pros and cons of using a professional billing service. If you already outsource your billing, Lisa will help you determine if you are getting the best value for the service you are receiving.

Participants will learn how to define and to identify the various types of sexual harassment. The presenter will review scenarios so attendees learn to recognize a sexual harassment incident and know what to do should they personally experience or witness a sexual harassment incident in the future.

Join Salma Mokbel and attorney Ish Laher for this 60-minute Lunch and Learn webinar program. Chat your marketing questions and learn a number of digital marketing ideas that are free or very inexpensive to implement and ensure your practice will not overlooked.

Heidi will walk you through a comprehensive and systematic process to set you up for a successful negotiation. Payer contracts have a significant influence on your practice’s financial well-being. Learn how best to protect the interests of your providers and your practice.

This 90 minute webinar is designed to benefit anyone working in an outpatient healthcare setting or office environment that interacts with the public and patients. Attend this session for guidance on what to expect in an extreme panic situation. Learn valuable techniques that you can use to become more comfortable in the event your safe and controlled environment is suddenly threatened.

It is easier to retain current patients than to attract new ones. Attend this 60-minute program to begin cultivating a patient-centric culture that promotes engagement and leads to improved outcomes. Join healthcare expert Scott W. Disch, MPH, President of SolveMed Consulting, LLC, for this important "Lunch and Learn" webinar topic.

The first step to improving employee retention is finding the right person for the right job. The second step is giving them a reason to stay. Learn how to create and implement professional development plans to measure success and identify developing strengths that lead to enhanced performance and engagement. This 90 minute program will provide tips for creating a dynamic work environment that cultivates potential and inspires team members to contribute and take on new challenges.

The complexity of health care requires accurate step-by-step methods of measurement and comparison. Review the performance areas that are most important to monitor on a routine basis. Learn how to apply practical tools to evaluate the needs of your practice. This 90 minute webinar session will provide answers and stimulate thoughts on where dollars could be saved or spent in the right places. Identify your common expenses and explore opportunities to reduce costs. Implement full proof methods for collecting and analyzing data to guide your practice towards long-term success. Plan to experience a profitability breakthrough in your practice.

Everyone in your practice should be involved in the revenue cycle. Statistics tell us that 90% of denials are preventable and 67% are recoverable. Preventing denials is better for your bottom line than attempting to recover them. Spend less time worrying about your billing. Attend this program and learn how to perform a gap analysis to identify where you are and begin to set goals for where you want your practice to be.

Attend this webinar to discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Join PMI faculty member, Lisa Maciejewski West, as she examines the key indicators of a successful medical practice and identifies the performance areas that are most important to monitor on a routine basis.

Communication is a powerful bridge for resolving all kinds of conflicts that arise when dealing with difficult people and situations. Learn tips to listen effectively and gain trust which is key to resolving the differences that lie between you and the staff or patients. When the challenging personality is a report or coworker, you must set boundaries and hold others accountable for their behaviors. Learning to manage these team members is critical as it can affect your entire team. Garner confidence for deciding when – or if – to confront someone. Attend this session and gain tips for handling the most challenging of personalities with positivity. Forge relationships that earn the respect of others. One solution will never fit every circumstance, but there is also no problem too great to be solved.

Join a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.

Lisa Maciejewski-West will address questions and explain how policies and procedures make an office manager’s job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.

Medical scribes can positively affect physician efficiency and retention, patient satisfaction, and the practice’s performance. Scribes free up providers to perform higher-level tasks, which can lead to reduced wait times and improved relationships with patients. If you think your office is ready to bring on a scribe, make sure to attend this information-packed session for answers to many if not all of your questions.

Join your peers for this interactive 90-minute webinar program. PMI’s lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be.

If your patients are waiting more than 15 minutes after their scheduled appointment to be seen, that’s too long! No matter how efficient you may be, there will be times when patients must wait. Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction. Pam Joslin will address challenges and opportunities of effective patient appointment scheduling.

When was the last time you left work within 15 minutes of the last patient? Do you consistently run scheduled patients late? When your day is over, is it REALLY over? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? Are you running your practice, or is it running you? Lisa will introduce simple, practical and economical solutions to your time management problems – ones you can begin to implement right away. Seize the opportunity and regain a sense of control.

Attend this webinar and discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Understand that no matter what position you serve in the medical practice or clinic, you have the opportunity to impact the bottom line and quality of care, and to advance your own professional career in the process.

This session will provide a roadmap for disaster planning in the event of a catastrophic event that disables the medical and business functions of your medical practice. Audrey will address various types of emergencies.

Revenue cycle processes flow into and affect one another. When executed correctly, the cycle performs predictably, but when problems occur early in the cycle they have a damaging ripple effect. Creating and maintaining an experienced and well-trained billing team is a fundamental step in achieving your financial goals. In this session, Pam will introduce role plays with scripts for engaging patients while asking for money. Improved utilization of resources, innovative workflows, and strategic reallocation of staff resources can enhance the patient experience and increase self-pay collections, while expanding career opportunities for your team members.

Conflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction. This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.

A data breach can result in long term patient fall out and financial liabilities. Protect your practice, your providers, and your patients from being victimized by tech savvy thieves. PCI compliance expert Steve Kleinberg will address debunked myths and review the facts on recent documented medical record breaches. Join this program and learn the 12 steps to PCI compliance. Gain experts tips to safeguard your patient data.

Compliance is a big buzz word in medicine. Practices are being bombarded with ever growing and changing regulations on safety (both employee and patient), patient privacy, patient care, and billing. There are even regulations on how you can and cannot market your services, and accept referrals. The question is, what do you REALLY need to get started on implementing a bullet-proof compliance program for your business? In this webinar, we will discuss the eight elements that make up an effective compliance plan.

Hiring a new team member or members can be a bit overwhelming. There are so many “what ifs?” It can be hard to know you are getting the right person to fit with the rest of your team, or if you are working on a new direction for your team, it can be even more difficult to ensure you don’t make the same mistakes again.Join Audrey Christie McLaughlin for this session dedicated to learning specific and actionable strategies to hire, grow and keep a staff that will serve your practice and patients well.

When was the last time you and/or your staff left work within 15 minutes of the last patient? Do you consistently run scheduled patients more than 15 minutes late? When your day is over, is it REALLY over or do you find that you have too much unfinished business left over for the next day? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? When was the last time you took a vacation? Are you running your practice, or is it running you? Does your life feel out of balance? If you answered YES to one or more of these questions, then you should NOT miss this webinar! Lisa will discuss simple, practical and economical solutions to your time management problems, solutions you can begin to implement RIGHT AWAY! This will be the 90 best minutes of time you’ve invested in a long while!

Accurate and timely billing is a crucial component of financial success. Practice managers have to consistently monitor and evaluate which operations methods save expenses and generate revenue. Whether you keep your billing operations in-house or outsource them, you need to have a close watch on your day-to-day billing operations and maintain control over your accounts receivable.

Do you want to attain higher morale, lower employee turnover, and a much stronger bottom line? Contrary to popular belief, technical skills are not the primary reason why new hires fail; instead, poor interpersonal skills dominate the list, flaws which many of their managers admit were overlooked during the interview process. Employees with professional growth opportunities are more likely to stay put. And it’s not just young employees, but all employees asking for this workplace feature.