Get direct access to practice management experts, no matter where you are.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Attend this class for expert guidance on best practices for E/M coding in 2023. This is an information-rich session appropriate for anyone who uses Evaluation and Management codes. Providers, billing staff, and managers will find the information valuable as we navigate new E&M coding in 2023.

This course will benefit anyone who uses CPT codes - providers, billing staff, and managers will learn how to ensure modifiers are applied appropriately for maximum reimbursement and compliance. Participants in this session will learn/review correct modifier usage.

Procedures and services related to the foot are very specific and can be quite confusing because of the medical necessity requirements and restrictions on the conditions that can be treated. This webinar will discuss these regulations and guidelines to offer a better understanding of when these services will be payable.

The presenter will illustrate the complexities of coding and billing invasive and interventional surgical procedures on the heart/pericardium and on arteries/veins. Common invasive/noninvasive and diagnostic/therapeutic nonsurgical cardiovascular services and diagnostic studies will also be addressed.

This webinar will take each step of the patient’s journey in pain management from their first visit with their provider through the possible treatment options that they may receive, to ultimately helping them become pain free, or seeking more invasive treatment for the condition.

Attend this informative session for a review of the guidelines and the process of accurately determining the appropriate E/M code level for outpatient services.

Join this dynamic session to review correct coding of procedures of the thyroid and other endocrine glands and address common trouble spots and pain points for medical coders.

This session will cover current coding guidelines for the digestive system including the recent coding changes that impact billing for gastroenterology in 2022. Proper documentation is essential for correct code assignment and to demonstrate medical necessity to avoid claim rejections and denials.

All you need to know about the coding changes for gastroenterology will be discussed in this webinar.

Libby Purser has prepared an informative 60-minute session that will guide you through the correct use of these codes.

Attend this 60-minute program to keep your claims and revenue flowing smoothly in 2022. The instructor will provide numerous tips along with solutions to common coding questions that are critical to the OB/GYN practice bottom line.

In the CMS Physicians Fee Schedule for 2022, the directions on reporting therapy services that involve assistants has been finalized and several initiatives have been delayed due to the Public Health Emergency. There are also new guidelines for shared/split visits which are common in the orthopaedic practice between physicians and non-physician providers. verything you need to know about the coding changes for orthopaedics will be discussed in this webinar.

How often can chronic diseases be coded and reported? When should history codes be used as secondary codes? What questions should coders ask prior to assigning a secondary diagnosis code? What are the requirements for coding and billing the Chronic Care Management codes for Medicare patients? These questions and more will be addressed by the instructor who will share her knowledge and guide you through the process of accurately coding for chronic conditions.

This presentation is intended to educate attendees on the significant changes in E/M coding guidelines implemented in 2021 along with the clarifications published in March. The session will provide tips on navigating these changes and will highlight the key documentation elements as well as time exclusions.

Session includes tools and tips to help decrease rejects or denials that occur due to lack of a modifier. Don’t miss this opportunity to gain more confidence when assigning modifiers.

Is your practice using the tools CMS has designed for you? Join this session to improve your knowledge and properly navigate carrier coverage determinations. Maxine will include a real-life example of the cost to the practice that bills and receives payment for items that are later audited and determined to be out of compliance with requirements in the coverage guidelines. Educate yourself and safeguard your providers’ reimbursement.

Don’t miss this opportunity to collect pearls of wisdom from Dr. Linda Parsi - practicing Pediatrician, certified coder, and the current Chair of the Editorial Advisory Board and the editor of the coding publications for the AAP. Dr. Parsi will teach you how to document and select the correct Evaluation and Management (E/M) code level in 2021. The new guidelines will be implemented on January 1 - get ready now!

Gain a clear understanding of what your office must implement on January 1. Receive expert guidance including important information published by the AMA and CMS that will help you unravel the details and best prepare for successful documentation and claims submissions in 2021.

Join Maxine Collins on this journey to achieve a greater understanding of the proposed rules that you must be prepared for and implement by January 1. Focusing on two specific items – Medical Necessity and Nature of the Presenting Problem, Maxine will present pertinent facts and explore questions regarding these essential factors in E/M Coding. These are very important in the process of determining the correct level of care documented for billing E/M codes 99202-99215.

Join billing and compliance expert, Linda D’Spain, for this Lunch & Learn program dedicated to OB/GYN reimbursement. Linda will help you identify common billing/reimbursement traps that may be negatively affecting your practice’s revenue cycle. You will learn to make correct code choices by comprehending the verbiage and applying key coding concepts and guidelines.

Accurately reporting the severity of illness for patients has never been more important. Learn the concepts of risk-adjusted diagnosis coding.

Attend this program to learn the most current news impacting endocrinology reimbursement, including Telemedicine services and preparing for the 2021 E/M code and guideline changes.

Join Rural Health reimbursement expert, Tracy Taylor, for this Lunch and Learn session. As a bonus, the instructor will cover the basics about performing telehealth during the COVID-19 pandemic. She will explain how to bill for these service during the public health emergency and how to prepare the clinic for telehealth beyond the pandemic.

Attend this session to learn new E/M concepts and definitions. In 2021 providers will choose to code by time or medical decision making. What happens to history and exam? How does this impact provider documentation?

Understand the rationales behind the edits in the NCCI Policy Manual and stay informed of quarterly updates to the edits. Take advantage of this opportunity to ensure you are coding correctly.

Join Karen Scott for this Lunch and Learn session that will go beyond regular E/M documentation and look at how the complete record needs to tell a story to support the medical necessity of the level of service billed. Clarify misconceptions about Documentation Guidelines with a walk through Evaluation and Management Services as they relate to medical necessity.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

Enhance your clinical knowledge now in this fast-paced lunch and learn session for medical coders. Learn how to effectively collaborate with physicians to gain accurate and complete documentation. Identify risk areas and learn how to analyze data and track trends.

Join expert coder, Aimee Wilcox, for this 60 minute Lunch and Learn session and review the rules surrounding the NCCI edits. Understand how they are developed, updated, challenged and how to use that information to support an override or challenge one. We will also take a look at how to use the NCCI Policy Manual to identify clinical documentation improvement training areas, assist with coding conundrums, and support your overrides during an audit.

The instructor will lead you through a review of pertinent facts regarding Wellness Exams, Transitional Care, Chronic Care Management, and Advanced Care Planning. Are you confident that your practice is coding preventive services claims correctly? Are you receiving the highest allowable reimbursement? Coders and clinicians must be on top of their game when it comes to understanding how to perform, document and bill for these services.

Review examples and master modifier usage in just 60 minutes! Join Jan Hailey for this "Lunch and Learn" program and sharpen your knowledge of CPT guidelines related to modifier usage. Tips will be provided to help decrease rejects or denials that occur due to lack of a modifier.

Audits continually reveal that many of the claims that lacked supporting documentation and were subjected to take-backs and potential accusations of fraud or abuse, included misapplication of modifiers. Among these modifiers, the most concerning to payers are for those that increase payments through the unbundling of services commonly performed together such as 24, 25 and 59. Please join us to learn more about these important modifiers, how their use may automatically trigger scrutiny and a review of the patient record. Learn how to properly report them and ensure provider documentation supports them so you can protect your practice from unnecessary take-backs or accusations of fraud and abuse.

Don’t lose revenue because of modifier misuse, non-use or just to bypass CCI edits! The proper use of modifiers is an important part of coding and billing when telling an accurate “patient story” of the encounter. Avoid fraud and abuse in the coding and billing process. One of the top 10 billing errors determined by federal, state and private payers involves the incorrect use of modifiers. Review the role of modifiers in communicating the details and know when it is appropriate to use a modifier to obtain proper payment. Don’t miss this opportunity to gain more confidence when assigning modifiers.

If you were to look at all the claims you bill each month, can you say that you have a 95% acceptance rate? Is that even possible? The answer is YES! When a practice experiences denials in excess of 5% of total claims billed, it is usually a lot of small things that are contributing to the error rate. It also means that you might find yourself on the audit radar. In this webinar, we will look at all the places in your patient administration and billing practices that cause claims to err or be denied.

The relationship between the coding department and billing department can become tenuous if each group does not understand the difference between coding and billing compliance. While they are related there is a difference. This Webinar will outline the types of compliance and how they differ and how to plan accordingly.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Get everyone on your team in sync about financial goals, challenges and work toward a more profitable bottom line. Healthcare consultant Maxine Collins has prepared a fast-paced 60-minute session that will benefit Physicians, Advanced Practitioners, Administrators, Office Managers, Billers and Collectors, and other key stakeholders. Learn the language of finance and chat your questions during this interactive session.

Promoting ongoing education is a win-win for the staff and your practice. Completing this course will help build an attentive, competent and productive team trained to deal with denials and rejections, and reduce errors that could make your office vulnerable to fraud and abuse.

This webinar will help get your front desk, billing staff, clinical staff, providers, and everyone on your team in sync with what drives patient satisfaction, and how each staff member serves a role in maintaining patient loyalty and increasing patient experience.

Anyone in a medical office management role is encouraged to attend this information-rich session that will go beyond the surface of best practices for engaging employees. Participants will dive into key motivators that cultivate an engaged team based on research specific to healthcare organizations.

Attend this session to learn how to implement care management services and engage your patients in the management of chronic disease(s). Jan Hailey will provide a definitive explanation of these services and teach you how to bill them correctly.

This session will benefit medical office managers who are still navigating through the surprise billing guidelines that went into effect earlier this year.

This important session will answer your questions and provide the How, What, When, Where, and Why’s. Learn "best practices" for when you should document, what details to capture, and the reasons for doing it.

Attend this session to help break the culture of silence and actively support the well-being of your healthcare team. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Join Sharon Turner for an enthusiastic discussion on navigating these challenges while actively cultivating effective and ethical practice leaders. The cultivation of leadership competencies is essential for sustaining a thriving practice, retaining an engaged team, and consistently providing quality patient care.

Are your actions with staff supporting an environment where team members are engaged and feel valued? There’s no time like the present to rally your team together and demonstrate your gratitude for all that they do! Join in this important, timely discussion and learn practical methods for keeping your employees motivated.

This session will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice.

Jan leads a comprehensive interdisciplinary team for a large healthcare system in Indiana, where she works closely with providers, management, staff, community and payers. In her live session, Jan will walk participants through the preventive services offered by Medicare, who qualifies for the services, how often they are covered and how to properly bill for the services. She’ll also help you identify missed revenue opportunities, and share expert tips learned through years of experience.

Join practice management expert and MBA/CPA, Maxine Collins, for a dynamic live webinar session for healthcare providers and practice leaders on optimizing revenue cycle management.

All medical office leaders should make time for this important session. Sean will explain how you can perform a self-audit or bring a professional auditor onsite to guide the process before it becomes a red flag. Sean will also help you to understand how to build a solid defense and the difference between disclosure and refund processes.

Take an hour for yourself. Misty Nelson will share actionable ideas that will help you set boundaries, and make behavioral modifications to keep your emotions in check, keep your team and yourself motivated to better manage stressful situations and workload.

Terminating a physician-patient relationship is a serious matter and you must prepare for it. Learn how to end a patient relationship without exposing yourself to legal and financial stressors. Do it the right way to protect your providers and avoid having to defend the decision in court.

This webinar provides the reasons, best steps and tools for benchmarking your practices. You will also participate in a benchmarking exercise and examples to help orient you to the concept of what “best practices” are doing to survive and thrive in these very challenging times. Presenter will address the following questions and many more

Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Front desk personnel are a major influence on patients’ impression of the medical practice - telephone etiquette and professional aptitude are a must. They serve on the front line and are the key to communication between patients and the back office and/or clinical staff. Engaged and motivated front desk team members are a cornerstone of your practice’s success.

Participants will learn the basic concepts of cultural competency attitudes, knowledge and skills. They will comprehend the benefits of cultural competence and cross cultural communication skills in healthcare. The presenter will include case studies that demonstrate how culture may affect patient care and equip your staff to improve communication with diverse populations.

Be prepared before you receive a termination letter. Join Jeff Restuccio for this "Lunch and Learn" webinar session and find out what to do to prevent a carrier contract termination. The key issue is to determine if any of your services are out of the ordinary from your peers. Carriers take the position that they are not required to contract with physicians, and are free to terminate provider status without stating a reason. If your services are much higher than your peers, it is imperative that you are able to explain why and are prepared for an audit/cancellation notice.

Learn the value of engaging patients throughout their healthcare journey. Studies have shown that patient experience has a direct correlation to health outcomes in addition to your bottom line. Patient’s first impressions of the clinic are formed during their first contact with the office, often over the phone. Explore how patient experience scores affect value-based contracts and see how employee satisfaction relates to the patient experience.

What gets measured gets done. Grasp the keys to running an efficient and patient-centered medical practice and take control of data driven measurements. Learn what your data can teach you. Create a plan to better manage time and resources. Track patient flow, standardize processes and implement technologies. Learn how to effectively train, cross-train, and motivate your team. Your office CAN run at peak performance.

If your office is finding it more difficult to hire and retain experienced billers in-house, carve out an hour with billing expert, Lisa Maciejewski-West, as she explains the pros and cons of using a professional billing service. If you already outsource your billing, Lisa will help you determine if you are getting the best value for the service you are receiving.

Participants will learn how to define and to identify the various types of sexual harassment. The presenter will review scenarios so attendees learn to recognize a sexual harassment incident and know what to do should they personally experience or witness a sexual harassment incident in the future.

Join Salma Mokbel and attorney Ish Laher for this 60-minute Lunch and Learn webinar program. Chat your marketing questions and learn a number of digital marketing ideas that are free or very inexpensive to implement and ensure your practice will not overlooked.

Heidi will walk you through a comprehensive and systematic process to set you up for a successful negotiation. Payer contracts have a significant influence on your practice’s financial well-being. Learn how best to protect the interests of your providers and your practice.

This 90 minute webinar is designed to benefit anyone working in an outpatient healthcare setting or office environment that interacts with the public and patients. Attend this session for guidance on what to expect in an extreme panic situation. Learn valuable techniques that you can use to become more comfortable in the event your safe and controlled environment is suddenly threatened.

It is easier to retain current patients than to attract new ones. Attend this 60-minute program to begin cultivating a patient-centric culture that promotes engagement and leads to improved outcomes. Join healthcare expert Scott W. Disch, MPH, President of SolveMed Consulting, LLC, for this important "Lunch and Learn" webinar topic.

The first step to improving employee retention is finding the right person for the right job. The second step is giving them a reason to stay. Learn how to create and implement professional development plans to measure success and identify developing strengths that lead to enhanced performance and engagement. This 90 minute program will provide tips for creating a dynamic work environment that cultivates potential and inspires team members to contribute and take on new challenges.

The complexity of health care requires accurate step-by-step methods of measurement and comparison. Review the performance areas that are most important to monitor on a routine basis. Learn how to apply practical tools to evaluate the needs of your practice. This 90 minute webinar session will provide answers and stimulate thoughts on where dollars could be saved or spent in the right places. Identify your common expenses and explore opportunities to reduce costs. Implement full proof methods for collecting and analyzing data to guide your practice towards long-term success. Plan to experience a profitability breakthrough in your practice.

Everyone in your practice should be involved in the revenue cycle. Statistics tell us that 90% of denials are preventable and 67% are recoverable. Preventing denials is better for your bottom line than attempting to recover them. Spend less time worrying about your billing. Attend this program and learn how to perform a gap analysis to identify where you are and begin to set goals for where you want your practice to be.

Attend this webinar to discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Join PMI faculty member, Lisa Maciejewski West, as she examines the key indicators of a successful medical practice and identifies the performance areas that are most important to monitor on a routine basis.

Communication is a powerful bridge for resolving all kinds of conflicts that arise when dealing with difficult people and situations. Learn tips to listen effectively and gain trust which is key to resolving the differences that lie between you and the staff or patients. When the challenging personality is a report or coworker, you must set boundaries and hold others accountable for their behaviors. Learning to manage these team members is critical as it can affect your entire team. Garner confidence for deciding when – or if – to confront someone. Attend this session and gain tips for handling the most challenging of personalities with positivity. Forge relationships that earn the respect of others. One solution will never fit every circumstance, but there is also no problem too great to be solved.

Are you a social media management expert? If not, it may be time to improve your own know-how on the best use of this electronic communication tool. As a result of this webinar program, you will enhance your knowledge-base

Join a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.

Lisa Maciejewski-West will address questions and explain how policies and procedures make an office manager’s job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.

Medical scribes can positively affect physician efficiency and retention, patient satisfaction, and the practice’s performance. Scribes free up providers to perform higher-level tasks, which can lead to reduced wait times and improved relationships with patients. If you think your office is ready to bring on a scribe, make sure to attend this information-packed session for answers to many if not all of your questions.

Join your peers for this interactive 90-minute webinar program. PMI’s lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be.

If your patients are waiting more than 15 minutes after their scheduled appointment to be seen, that’s too long! No matter how efficient you may be, there will be times when patients must wait. Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction. Pam Joslin will address challenges and opportunities of effective patient appointment scheduling.

When was the last time you left work within 15 minutes of the last patient? Do you consistently run scheduled patients late? When your day is over, is it REALLY over? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? Are you running your practice, or is it running you? Lisa will introduce simple, practical and economical solutions to your time management problems – ones you can begin to implement right away. Seize the opportunity and regain a sense of control.

Attend this webinar and discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Understand that no matter what position you serve in the medical practice or clinic, you have the opportunity to impact the bottom line and quality of care, and to advance your own professional career in the process.

This session will provide a roadmap for disaster planning in the event of a catastrophic event that disables the medical and business functions of your medical practice. Audrey will address various types of emergencies.

Revenue cycle processes flow into and affect one another. When executed correctly, the cycle performs predictably, but when problems occur early in the cycle they have a damaging ripple effect. Creating and maintaining an experienced and well-trained billing team is a fundamental step in achieving your financial goals. In this session, Pam will introduce role plays with scripts for engaging patients while asking for money. Improved utilization of resources, innovative workflows, and strategic reallocation of staff resources can enhance the patient experience and increase self-pay collections, while expanding career opportunities for your team members.

Conflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction. This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.

A data breach can result in long term patient fall out and financial liabilities. Protect your practice, your providers, and your patients from being victimized by tech savvy thieves. PCI compliance expert Steve Kleinberg will address debunked myths and review the facts on recent documented medical record breaches. Join this program and learn the 12 steps to PCI compliance. Gain experts tips to safeguard your patient data.

Compliance is a big buzz word in medicine. Practices are being bombarded with ever growing and changing regulations on safety (both employee and patient), patient privacy, patient care, and billing. There are even regulations on how you can and cannot market your services, and accept referrals. The question is, what do you REALLY need to get started on implementing a bullet-proof compliance program for your business? In this webinar, we will discuss the eight elements that make up an effective compliance plan.

Hiring a new team member or members can be a bit overwhelming. There are so many “what ifs?” It can be hard to know you are getting the right person to fit with the rest of your team, or if you are working on a new direction for your team, it can be even more difficult to ensure you don’t make the same mistakes again.Join Audrey Christie McLaughlin for this session dedicated to learning specific and actionable strategies to hire, grow and keep a staff that will serve your practice and patients well.

When was the last time you and/or your staff left work within 15 minutes of the last patient? Do you consistently run scheduled patients more than 15 minutes late? When your day is over, is it REALLY over or do you find that you have too much unfinished business left over for the next day? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? When was the last time you took a vacation? Are you running your practice, or is it running you? Does your life feel out of balance? If you answered YES to one or more of these questions, then you should NOT miss this webinar! Lisa will discuss simple, practical and economical solutions to your time management problems, solutions you can begin to implement RIGHT AWAY! This will be the 90 best minutes of time you’ve invested in a long while!

Accurate and timely billing is a crucial component of financial success. Practice managers have to consistently monitor and evaluate which operations methods save expenses and generate revenue. Whether you keep your billing operations in-house or outsource them, you need to have a close watch on your day-to-day billing operations and maintain control over your accounts receivable.

Do you want to attain higher morale, lower employee turnover, and a much stronger bottom line? Contrary to popular belief, technical skills are not the primary reason why new hires fail; instead, poor interpersonal skills dominate the list, flaws which many of their managers admit were overlooked during the interview process. Employees with professional growth opportunities are more likely to stay put. And it’s not just young employees, but all employees asking for this workplace feature.