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Specificity is a must when dealing with ICD-10. The grace period is no longer in effect and it is imperative that we choose the correct codes. Denials for medical necessity can be time consuming and costly for your practice. Proper documentation is the key. The physician would not perform the procedure if it wasn’t necessary. Take control of your Revenue Cycle Management by being confident that you are coding the most specific ICD-10 codes to give the insurance carriers accurate information regarding the claim. This will help in determining medical necessity.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Every day common coding and billing errors cause unnecessary claims denials and rejections. How much are these mistakes costing your practice in lost revenue and rework? Errors like this are easily avoided when appropriate systems are in place and your staff is educated on proper billing procedures. Practice leaders need to talk with staff members who process claims and find out the most common reasons that claims are denied or sent back for additional documentation. Invite your coding and billing staff to join you when Lisa Maciejewski-West, founder of the award winning business Gold Star Medical Business Services, presents this valuable webinar session.

Maxine Collins will present a live interactive webinar session devoted to coding for the gastrointestinal system in ICD-10-CM. She will address all major changes to gastroenterology and focus on Chapter 11 categories (K00-K95) and guidelines applicable to conditions and diseases of this system. Participants will receive a review of anatomy and pathophysiology terms related to the gastrointestinal system and demonstrate how improving your ability to identify the terms and understand the body systems will help you achieve greater coding accuracy. Learn to code correctly for manifestations, colon cancer, Crohn’s disease and more. Distinguish between Excludes 1 and Excludes 2 notes. Master the proper use of placeholders in ICD-10-CM.

Dr Parsi believes it is essential for the provider and the support staff to work as a team to understand how to code properly. With major coding changes on the way, it is important for everyone on the team to have a strong foundation in coding the basics of ICD-10. The webinar will highlight updates for the pediatric office superbill for 2015 and review the guidelines and conventions of ICD-10 and how it relates to pediatrics.

Rhonda will discuss commonly-coded conditions seen in the OB/GYN practice and how they will transition to ICD-10-CM. Applicable guidelines, documentation tips, and examples will be demonstrated to ensure that you have a clear understanding of the details necessary for reporting pregnancy and delivery in the new coding system. Pregnancy is complicated enough, let’s simplify if possible.

Successful coding, reimbursement and quality reporting is supported by accurate clinical documentation. Coders can only code what is given to them. ICD-10 is a robust system and requires much more clinical detail in the medical record. Physicians, like coders, need training to successfully transition to ICD-10 on October 1. The time is now to engage your providers in documentation audits/reviews and address any deficiencies in medical record documentation.

This webinar is designed for coders, billers, managers, providers and nurses. The core GEMS tour is specifically for anyone who has had at least a one-hour ICD-10 introduction. Jeff will review ICD-10 basic concepts with specific GEMS conversion examples. All attendees get a copy of the original list plus an Excel spreadsheet of the converted ICD-10 codes. I have attached a sample.

This webinar will review the required elements of auditing surgical charts using the new ICD-10 documentation requirements. Case example will demonstrate the differences between documenting for ICD-9 and ICD-10. Chart auditing requires in-depth knowledge of anatomy, physiology, and medical terms. Bring your case examples and questions for the instructor.

Nancy Maguire is leading the way with ICD-10-CM education to ensure that medical practice professionals have the skills and tools they need to be ready for October. This webinar will address ICD-10 diagnosis coding for Orthopedics. See what’s new, what documentation changes are in store, and how you can prepare now for the impending switch from ICD-9 to ICD-10. Nancy will give specific examples and crosswalks to help you understand differences in coding systems. Her enthusiastic approach will turn apprehension into excitement in anticipation of the new coding system.

This presentation will provide information to help eye care professionals understand, plan for, and implement the updated ICD-10 coding system on Oct 1, 2015. In addition, selected sections of specific eye care codes will be reviewed. Codes will be analyzed as an ICD-9 to ICD-10 crosswalk plus a review of the expanded ICD-10 codes.

Attend this session to find out how changes to the procedural codes and guidelines will impact billing in your specialty. This program will help you reduce denials and provide you a head start on keeping provider reimbursement on track in the new year.

Join Karen Scott for this Lunch and Learn session that will go beyond regular E/M documentation and look at how the complete record needs to tell a story to support the medical necessity of the level of service billed. Clarify misconceptions about Documentation Guidelines with a walk through Evaluation and Management Services as they relate to medical necessity.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

This Lunch and Learn webinar will review the most current reimbursement information available for ICD-10-CM specifically for medical office coding and billing professionals, providers, office managers, consultants, and compliance officers. Attend this webinar to ensure your providers are informed of the documentation elements needed to report the new codes.

If you are not 100% confident in your level of CPT coding skill, this program will benefit you and your employer. Improve your accuracy and verification skills, reduce claim denials and ensure that your providers receive correct reimbursement on each and every claim.

Enhance your clinical knowledge now in this fast-paced lunch and learn session for medical coders. Learn how to effectively collaborate with physicians to gain accurate and complete documentation. Identify risk areas and learn how to analyze data and track trends.

Is it time to polish your ICD-10-CM coding skills? Karen Scott has over 25 years’ experience in teaching both beginner and experienced medical coders. Join her for this "refresher" webinar program designed for experienced coders. Karen will cover both general and chapter-specific guidelines for accurate code selection in ICD-10-CM. Gain tips and techniques for proper coding of diseases, injuries, conditions and symptoms. Relying on EHRs is dangerous and remains an audit trigger. Failure to code to the highest degree of specificity negatively impacts reimbursement as well as utilization statistics. Attend this robust training to master ICD-10-CM code selection. Expect to gain confidence in your ability to discern when clinical documentation is sufficient for compliant billing.

Join PMI for this Lunch and Learn session to gain a definitive explanation of care management services and learn how to bill them correctly. Improve your understanding of the requirements and guidelines for billing care management services. Know definitively who can furnish the services, and when supervision must be provided. The instructor will provide tips for developing documentation guidelines and coding policies for your practice and point you to resources to educate your providers about care management services.

Attend this 60 minute "lunch and learn" session to master coding for Chronic Care Management and find out what is new for 2018. Learn about the new code for patients with cognitive impairment, the CCM telehealth services code, and what services are no longer bundled and payable separately. Gain insights on determining the date of service and clarity on when time counts and when it does not. Learn what codes cannot be billed in the same month as certain CCM codes.

Improve communication with providers and staff about chart documentation. Adopt a systematic approach in your office to crosscheck records. Reduce practice risk and promote accurate claim submissions on the first pass. Avoid common pitfalls and uncover revenue holes that will improve the practice’s bottom line.

Join coding guru, Maxine Collins, as she navigates the HCPCS manual, chapter-by-chapter, providing details on noteworthy changes for the new year. Max will lead participants through an overview of the application and process of HCPCS coding and share real world examples to highlight what is new for 2019.

Join expert coder, Aimee Wilcox, for this 60 minute Lunch and Learn session and review the rules surrounding the NCCI edits. Understand how they are developed, updated, challenged and how to use that information to support an override or challenge one. We will also take a look at how to use the NCCI Policy Manual to identify clinical documentation improvement training areas, assist with coding conundrums, and support your overrides during an audit.

The instructor will lead you through a review of pertinent facts regarding Wellness Exams, Transitional Care, Chronic Care Management, and Advanced Care Planning. Are you confident that your practice is coding preventive services claims correctly? Are you receiving the highest allowable reimbursement? Coders and clinicians must be on top of their game when it comes to understanding how to perform, document and bill for these services.

Join practice management expert, Maxine Collins, for this webinar program dedicated to Pain Management-specific coding and billing updates, tips, and trends. Pain management is a complex specialty. Coding and reimbursement for these services seems to get more complicated each year. Success demands that you stay on top of the changes. Don’t miss the information you will need for successful reimbursement in 2019 and beyond.

Don’t stress over the changes to OB/GYN coding in 2019. Join billing and compliance expert, Lisa Maciejewski-West, for this update on important changes affecting OB/GYN coding. Lisa will help you identify common billing/reimbursement traps that may be negatively affecting your practice’s revenue cycle. You will learn to make correct code choices by comprehending the verbiage and applying key coding concepts and guidelines.

Attend this live webinar session and address your concerns before your practice receives an audit notification. Aimee Wilcox will answer questions and help you improve your confidence and ability to select the proper level of E/M service. Gather your team in the conference room for this session to receive the greatest benefit for your practice.

Review numerous examples based on real-world coding scenarios to help anchor knowledge of Infusions and Injections. The instructor will explain the level of detail needed in clinical documentation to report drug administration services. Learn what’s new for 2019 to ensure your office’s coding and documentation is sufficient for billing these services in the upcoming New Year.

Attend this program for highlights of important CPT code updates that will affect your 2019 claims. Make a smooth transition into 2019 by reducing claim denials. Get details on new, revised, and deleted CPT® codes changes effective January 1. Learn how your specialty will be impacted by this annual update to the codes and guidelines. This session will cover pertinent information to help reduce claim denials and keep your provider reimbursement on track all year.

Review examples and master modifier usage in just 60 minutes! Join Jan Hailey for this "Lunch and Learn" program and sharpen your knowledge of CPT guidelines related to modifier usage. Tips will be provided to help decrease rejects or denials that occur due to lack of a modifier.

Includes a walk-through of auditing two surgical notes to see if they are compliant and coded correctly. Join Aimee Wilcox for this hour on auditing surgical services with a hands-on experience applying the information learned during the program. Boost your compliance program and prepare your staff to better understand the policies and procedures linked to surgical coding and auditing.

Attend this webinar to get the facts on the proposed changes to E/M. Prepare now for an implementation date that might be just around the corner, on January 1, 2019.

If you are providing Telemedicine services regularly, are you aware that payers provide coverage in different ways and have varying coding guidelines? In this 60 minute "Lunch and Learn" session, Aimee Wilcox will review the coding rules for Telemedicine and explain in detail how these services should be documented, reported, and audited. This program will also cover the new 2018 Medicare telemedicine changes and the state parity laws that govern how telemedicine services are paid.

CMS requires healthcare providers to accurately determine the appropriate complexity level of an E/M service, corresponding to the amount of skill, effort, time, responsibility, and medical knowledge required for the healthcare provider to deliver the service to the patient. This course is designed to focus on the specific rules relevant to E/M coding and how to determine the appropriate E/M code level for the service provided and the criteria used in making that determination.

Practices that neglect to report status codes will suffer a negative consequence in risk-adjusted coding. Learn to utilize diagnostic codes for chronic conditions to the highest specificity and co-morbid relationships. Learn to follow ICD-10 rules. Understand whether to use all current and past conditions when coding an encounter and what types of unspecified codes don’t carry a risk-adjusted factor.

Join Maxine Collins for this comprehensive review of the CPT coding manual. Participants in this program will deepen their understanding of each major section of CPT and comprehend the unique set of rules, notes, and instructions necessary for proper procedural coding in all sections. Clinicians may select the codes, but coders need to master identifying the main terms and verify the selected procedure(s) or service(s) align with the provider’s supporting documentation in the medical record.

Don’t let improperly coded claims put a choke hold on your revenue. Join expert coder and instructor, Libby Purser, for this in depth review and clarification on ICD-10-CM’s general and chapter-specific guidelines.

Audits continually reveal that many of the claims that lacked supporting documentation and were subjected to take-backs and potential accusations of fraud or abuse, included misapplication of modifiers. Among these modifiers, the most concerning to payers are for those that increase payments through the unbundling of services commonly performed together such as 24, 25 and 59. Please join us to learn more about these important modifiers, how their use may automatically trigger scrutiny and a review of the patient record. Learn how to properly report them and ensure provider documentation supports them so you can protect your practice from unnecessary take-backs or accusations of fraud and abuse.

This session will expand your knowledge of evaluation and management coding audits. Greater scrutiny from the OIG, government-contracted and third-party auditors make practice self-checks of physician E/M coding more important than ever. Improving audit proficiency will reduce risk and promote accurate claim submissions in your healthcare organization.

With new payment models, diagnosis coding can impact incentive payments and negative payment adjustments along with utilization, quality measures and patient satisfaction. Learn how coding to the greatest level of specificity changes your reimbursement.

Providers, Managers, CFO’s, Attorneys, as well as new Billers and Coders will benefit from this comprehensive overview. Some concepts, like carrier-specific rules, the 50/50 rule of auditing or “casino insurance” are unique to this course and will be valuable for even the most experienced coder/biller.

Don’t lose revenue because of modifier misuse, non-use or just to bypass CCI edits! The proper use of modifiers is an important part of coding and billing when telling an accurate “patient story” of the encounter. Avoid fraud and abuse in the coding and billing process. One of the top 10 billing errors determined by federal, state and private payers involves the incorrect use of modifiers. Review the role of modifiers in communicating the details and know when it is appropriate to use a modifier to obtain proper payment. Don’t miss this opportunity to gain more confidence when assigning modifiers.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

This session will provide the important steps to take in your practice if you are using Electronic tools for computer determination of the level for an Evaluation and Management service to ensure that your physician/provider is billing out the correct level of care that would hold up under an audit review.

If you were to look at all the claims you bill each month, can you say that you have a 95% acceptance rate? Is that even possible? The answer is YES! When a practice experiences denials in excess of 5% of total claims billed, it is usually a lot of small things that are contributing to the error rate. It also means that you might find yourself on the audit radar. In this webinar, we will look at all the places in your patient administration and billing practices that cause claims to err or be denied.

Join us for a fast-paced session that will leave you feeling more confident no matter what your role in the revenue process. If you are studying for a certification exam, having a strong knowledge of proper modifier use, this webinar can give you the competitive advantage you need to quickly eliminate incorrect answers on exams and save you time.

With the new data analytics technology employed by CMS, every provider will eventually be the recipient of an audit. The electronic health record (EHR) has helped provider speed up the process of creating patient documentation but at what cost? What are the common EHR errors being discovered on audits that put your organization at risk?

With the evolution of medical coding and variances of requirements needed to support the submission of a clean claim, the frequency of coding errors and denials of claims has become more common. Improper payments are a persistent and costly problem for both commercial and government payers. Payer audits are on the rise and your practice could be targeted for scrutiny by the OIG, RAs, ZPICs, or private payers. Proactive compliance auditing is crucial to ensuring that you are coding and billing correctly and are able to withstand an audit. Now is the time to perfect your audit skills! Audrey Coaxum will offer key guidance on the essentials of self-audits and compliant billing practices that will protect your practice from costly mistakes and violations. Participants will receive instruction on how to establish and implement audit protocols to find and correct erroneous patterns and processes in their practice. Attendees will leave this session prepared to address problematic areas.

Specificity is a must when dealing with ICD-10. The grace period is no longer in effect and it is imperative that we choose the correct codes. Denials for medical necessity can be time consuming and costly for your practice. Proper documentation is the key. The physician would not perform the procedure if it wasn’t necessary. Take control of your Revenue Cycle Management by being confident that you are coding the most specific ICD-10 codes to give the insurance carriers accurate information regarding the claim. This will help in determining medical necessity.

The relationship between the coding department and billing department can become tenuous if each group does not understand the difference between coding and billing compliance. While they are related there is a difference. This Webinar will outline the types of compliance and how they differ and how to plan accordingly.

Chronic disease impacts approximately 90 million people in the U.S. and that number is growing as the population ages. CMS Risk Adjustment and Hierarchical Condition Category coding identifies individuals with serious or chronic illness and assigns a risk factor score. There are more than 9,000 ICD-10 codes that map to 79 HCC codes in the Risk Adjustment model. Get insight and interpretation to help you with the guidelines for coding chronic conditions.

Save your practice time and potential lost revenue due to missed codes, code changes, or new documentation requirements. Participate in this step-by-step discussion that includes specific examples and a list of reference documents. There will be time for questions and discussion of your favorite modifier and the challenges of getting reimbursed the first time, every time.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Every day common coding and billing errors cause unnecessary claims denials and rejections. How much are these mistakes costing your practice in lost revenue and rework? Errors like this are easily avoided when appropriate systems are in place and your staff is educated on proper billing procedures. Practice leaders need to talk with staff members who process claims and find out the most common reasons that claims are denied or sent back for additional documentation. Invite your coding and billing staff to join you when Lisa Maciejewski-West, founder of the award winning business Gold Star Medical Business Services, presents this valuable webinar session.

This webinar will provide updates to path and lab CPT in 2016. Maxine will point out items that providers, coders, billing specialists and practice managers need to be aware of and any effects the changes will have on reimbursement in the New Year.

Health care jobs are ranked in the top 10 most secure industries. This webinar will build the foundational skills for the beginner and novice outpatient coder to continue on a path toward coding mastery. CPT®, ICD-10-CM, and HCPCS Level II coding books are recommended to maximize the benefit from this session. Instructor will focus on concepts and challenges in coding necessary to capture reimbursement for services rendered by health care professionals. Improve coding proficiency and accuracy with this discussion of coding systems, documentation guidelines and more. Our presenter will provide hundreds of professional tips and guidelines that will make you a more efficient, versatile, and accurate coder.

This program is appropriate for coding and billing professionals, clinicians and anyone seeking a better understanding of outpatient diagnostic coding. Content assumes some knowledge of outpatient coding and reimbursement.

Learn Current Procedural Terminology (CPT)® coding in relation to correct physician reimbursement, patient satisfaction, office productivity and efficiency. Get familiar with the language of CPT and learn what works and doesn’t work in procedural coding. Understand what insurance carriers require when coding claims. Improve coding language skills and avoid upcoding. This class is appropriate for a beginner level coders, experienced coders seeking a refresher, or anyone seeking a better understanding of the fundamentals of the CPT coding process.

How is your confidence level when applying modifiers? An audit letter might make you second-guess yourself. Don’t lose revenue because of modifier misuse, non-use or just to bypass CCI edits! Rose will help sharpen your knowledge of CPT® guidelines related to modifier usage.

Maxine Collins will present a live interactive webinar session devoted to coding for the gastrointestinal system in ICD-10-CM. She will address all major changes to gastroenterology and focus on Chapter 11 categories (K00-K95) and guidelines applicable to conditions and diseases of this system. Participants will receive a review of anatomy and pathophysiology terms related to the gastrointestinal system and demonstrate how improving your ability to identify the terms and understand the body systems will help you achieve greater coding accuracy. Learn to code correctly for manifestations, colon cancer, Crohn’s disease and more. Distinguish between Excludes 1 and Excludes 2 notes. Master the proper use of placeholders in ICD-10-CM.

Dr Parsi believes it is essential for the provider and the support staff to work as a team to understand how to code properly. With major coding changes on the way, it is important for everyone on the team to have a strong foundation in coding the basics of ICD-10. The webinar will highlight updates for the pediatric office superbill for 2015 and review the guidelines and conventions of ICD-10 and how it relates to pediatrics.

Rhonda will discuss commonly-coded conditions seen in the OB/GYN practice and how they will transition to ICD-10-CM. Applicable guidelines, documentation tips, and examples will be demonstrated to ensure that you have a clear understanding of the details necessary for reporting pregnancy and delivery in the new coding system. Pregnancy is complicated enough, let’s simplify if possible.

Successful coding, reimbursement and quality reporting is supported by accurate clinical documentation. Coders can only code what is given to them. ICD-10 is a robust system and requires much more clinical detail in the medical record. Physicians, like coders, need training to successfully transition to ICD-10 on October 1. The time is now to engage your providers in documentation audits/reviews and address any deficiencies in medical record documentation.

This webinar is designed for coders, billers, managers, providers and nurses. The core GEMS tour is specifically for anyone who has had at least a one-hour ICD-10 introduction. Jeff will review ICD-10 basic concepts with specific GEMS conversion examples. All attendees get a copy of the original list plus an Excel spreadsheet of the converted ICD-10 codes. I have attached a sample.

This webinar will bring your pain management coding skills to life by providing the latest important carrier updates and changes to the National Correct Coding Edits that impact pain management reimbursement. Don’t miss the information you need for successful reimbursement for this year and beyond.

Documentation is critical to a successful ICD-10 transition. Clinical Documentation Improvement is more than just a trendy buzzword. This webinar will explain how it affects our physicians, practice and revenue cycle management.

Dr. Parsi believes it is essential for the provider and the support staff to work as a team to understand how to code properly. With big coding changes on the way, it is important for coding professionals to have a strong foundation in coding basics to further build on these concepts. The webinar will highlight updates for the pediatric office superbill for 2015 and review the guidelines and conventions of ICD-10 and how it relates to pediatrics.

Nancy Maguire is leading the way with ICD-10-CM education to ensure that medical practice professionals have the skills and tools they need to be ready for October. This webinar will address ICD-10 diagnosis coding for Orthopedics. See what’s new, what documentation changes are in store, and how you can prepare now for the impending switch from ICD-9 to ICD-10. Nancy will give specific examples and crosswalks to help you understand differences in coding systems. Her enthusiastic approach will turn apprehension into excitement in anticipation of the new coding system.

Providers continue to face shrinking reimbursements and increased audit scrutiny. When used correctly, modifiers add accuracy, provide additional detail about the encounter, and ensure proper reimbursement. When misused, they can cause claims to be denied and trigger audits that could potentially lead to refund requests and fines. Identifying and correcting modifier coding errors ensures compliance and affects reimbursement.

Medical record documentation should be applicable to all medical decision making with the encounter and compliant with the standards of good medical practice. This session will include clinical examples of E/M Coding. Interactive audit sheets will be provided that will assist in the selection of code levels.

Rhonda Granja will help you get the know-how you need to get your physicians compensated by insurance payers and obtain every dime you have coming. Make the most of declining reimbursement with pointers to get you paid the first time. Ask questions about your own unique situations. All billers and coders are invited to attend.

This presentation will provide information to help eye care professionals understand, plan for, and implement the updated ICD-10 coding system on Oct 1, 2015. In addition, selected sections of specific eye care codes will be reviewed. Codes will be analyzed as an ICD-9 to ICD-10 crosswalk plus a review of the expanded ICD-10 codes.

Participants will learn the basic concepts of cultural competency attitudes, knowledge and skills. They will comprehend the benefits of cultural competence and cross cultural communication skills in healthcare. The presenter will include case studies that demonstrate how culture may affect patient care and equip your staff to improve communication with diverse populations.

Be prepared before you receive a termination letter. Join Jeff Restuccio for this "Lunch and Learn" webinar session and find out what to do to prevent a carrier contract termination. The key issue is to determine if any of your services are out of the ordinary from your peers. Carriers take the position that they are not required to contract with physicians, and are free to terminate provider status without stating a reason. If your services are much higher than your peers, it is imperative that you are able to explain why and are prepared for an audit/cancellation notice.

Learn the value of engaging patients throughout their healthcare journey. Studies have shown that patient experience has a direct correlation to health outcomes in addition to your bottom line. Patient’s first impressions of the clinic are formed during their first contact with the office, often over the phone. Explore how patient experience scores affect value-based contracts and see how employee satisfaction relates to the patient experience.

What gets measured gets done. Grasp the keys to running an efficient and patient-centered medical practice and take control of data driven measurements. Learn what your data can teach you. Create a plan to better manage time and resources. Track patient flow, standardize processes and implement technologies. Learn how to effectively train, cross-train, and motivate your team. Your office CAN run at peak performance.

If your office is finding it more difficult to hire and retain experienced billers in-house, carve out an hour with billing expert, Lisa Maciejewski-West, as she explains the pros and cons of using a professional billing service. If you already outsource your billing, Lisa will help you determine if you are getting the best value for the service you are receiving.

Participants will learn how to define and to identify the various types of sexual harassment. The presenter will review scenarios so attendees learn to recognize a sexual harassment incident and know what to do should they personally experience or witness a sexual harassment incident in the future.

Join Salma Mokbel and attorney Ish Laher for this 60-minute Lunch and Learn webinar program. Chat your marketing questions and learn a number of digital marketing ideas that are free or very inexpensive to implement and ensure your practice will not overlooked.

Join Maxine Collins as she reviews the fundamental components of MIPS and highlights key changes to this value-based care program. 2015 CEHRT is now mandatory for reporting EHR measures. MIPS reporting has expanded to include more eligible clinician (EC) types with increased penalties for those who are not exempt and who choose to either not report, or who fail to meet the new minimum threshold. If you are not exempt from reporting, the 2019 threshold has doubled, meaning eligible clinicians and groups need at least 30 MIPS points (up from 15 in 2018). To obtain an exceptional performance bonus, 75 MIPS points would need to be earned (up from 70 in 2018)

This session will address the value of documentation to employee relations and human resources. Learn the How, What, When, Where, and Why’s for Best Practices. Join PMI instructor, Linda D’Spain, for this review of the critical elements and best practices for documenting workplace conflicts, incidents and employment issues.

Join Maxine Collins for this annual update designed specifically for medical office managers and other practice leaders. Keeping abreast of important updates is essential. This webinar will explain updates, laws and legislation that may impact the practice in 2019. Max will share numerous tips and ideas aimed at making the new year a successful one for your office.

Heidi will walk you through a comprehensive and systematic process to set you up for a successful negotiation. Payer contracts have a significant influence on your practice’s financial well-being. Learn how best to protect the interests of your providers and your practice.

This 90 minute webinar is designed to benefit anyone working in an outpatient healthcare setting or office environment that interacts with the public and patients. Attend this session for guidance on what to expect in an extreme panic situation. Learn valuable techniques that you can use to become more comfortable in the event your safe and controlled environment is suddenly threatened.

It is easier to retain current patients than to attract new ones. Attend this 60-minute program to begin cultivating a patient-centric culture that promotes engagement and leads to improved outcomes. Join healthcare expert Scott W. Disch, MPH, President of SolveMed Consulting, LLC, for this important "Lunch and Learn" webinar topic.

The first step to improving employee retention is finding the right person for the right job. The second step is giving them a reason to stay. Learn how to create and implement professional development plans to measure success and identify developing strengths that lead to enhanced performance and engagement. This 90 minute program will provide tips for creating a dynamic work environment that cultivates potential and inspires team members to contribute and take on new challenges.

The complexity of health care requires accurate step-by-step methods of measurement and comparison. Review the performance areas that are most important to monitor on a routine basis. Learn how to apply practical tools to evaluate the needs of your practice. This 90 minute webinar session will provide answers and stimulate thoughts on where dollars could be saved or spent in the right places. Identify your common expenses and explore opportunities to reduce costs. Implement full proof methods for collecting and analyzing data to guide your practice towards long-term success. Plan to experience a profitability breakthrough in your practice.

Everyone in your practice should be involved in the revenue cycle. Statistics tell us that 90% of denials are preventable and 67% are recoverable. Preventing denials is better for your bottom line than attempting to recover them. Spend less time worrying about your billing. Attend this program and learn how to perform a gap analysis to identify where you are and begin to set goals for where you want your practice to be.

Attend this webinar to discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Join PMI faculty member, Lisa Maciejewski West, as she examines the key indicators of a successful medical practice and identifies the performance areas that are most important to monitor on a routine basis.

Now more than ever, with ICD-10 here, it is absolutely crucial for everyone to be on board and contribute to the bottom line. This includes knowledge of key areas such as front, back, revenue cycle management, provider productivity, practice management, and how it all must work together in order to obtain the most efficient and effective office workflow.

Communication is a powerful bridge for resolving all kinds of conflicts that arise when dealing with difficult people and situations. Learn tips to listen effectively and gain trust which is key to resolving the differences that lie between you and the staff or patients. When the challenging personality is a report or coworker, you must set boundaries and hold others accountable for their behaviors. Learning to manage these team members is critical as it can affect your entire team. Garner confidence for deciding when – or if – to confront someone. Attend this session and gain tips for handling the most challenging of personalities with positivity. Forge relationships that earn the respect of others. One solution will never fit every circumstance, but there is also no problem too great to be solved.

This session will examine the skills and leadership style you will need to remain successful. There are a number of strategies and opportunities to continue learning and developing your skills. Leaders that take hold of these concepts find that success is not only attainable but also maintainable long-term.

Are you a social media management expert? If not, it may be time to improve your own know-how on the best use of this electronic communication tool. As a result of this webinar program, you will enhance your knowledge-base

Join a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.

Lisa Maciejewski-West will address questions and explain how policies and procedures make an office manager’s job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.

Medical scribes can positively affect physician efficiency and retention, patient satisfaction, and the practice’s performance. Scribes free up providers to perform higher-level tasks, which can lead to reduced wait times and improved relationships with patients. If you think your office is ready to bring on a scribe, make sure to attend this information-packed session for answers to many if not all of your questions.

Join your peers for this interactive 90-minute webinar program. PMI’s lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be.

Jeff will present new ideas on how to motivate your multigenerational workplace and bring to light some creative ways to help millennials achieve their full potential. He will share up-to-the-minute data and case studies to illustrate unique millennial behaviors and provide with actionable strategies to leverage this rising generation.

If your patients are waiting more than 15 minutes after their scheduled appointment to be seen, that’s too long! No matter how efficient you may be, there will be times when patients must wait. Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction. Pam Joslin will address challenges and opportunities of effective patient appointment scheduling.

When was the last time you left work within 15 minutes of the last patient? Do you consistently run scheduled patients late? When your day is over, is it REALLY over? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? Are you running your practice, or is it running you? Lisa will introduce simple, practical and economical solutions to your time management problems – ones you can begin to implement right away. Seize the opportunity and regain a sense of control.

You can ignore the inevitable or reevaluate your traditional workplace and make adjustments to attract and retain young talent. Pam will share some valuable insight and experiences working with millennials.

Attend this webinar and discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Understand that no matter what position you serve in the medical practice or clinic, you have the opportunity to impact the bottom line and quality of care, and to advance your own professional career in the process.

Review four newly enhanced features of the Physician Compare website. Join this important session on Tuesday, October 31, to learn how your practice can maximize emerging opportunities. PMI Faculty member, Pam Joslin, will present simple steps you can take to align with the current guidelines.

This session will provide a roadmap for disaster planning in the event of a catastrophic event that disables the medical and business functions of your medical practice. Audrey will address various types of emergencies.

This important webinar will cover benefits and issues with EHRs and the increasing importance of the quality of care information captured in the medical record. Learn the principles of medical record documentation and clinical documentation.

Revenue cycle processes flow into and affect one another. When executed correctly, the cycle performs predictably, but when problems occur early in the cycle they have a damaging ripple effect. Creating and maintaining an experienced and well-trained billing team is a fundamental step in achieving your financial goals. In this session, Pam will introduce role plays with scripts for engaging patients while asking for money. Improved utilization of resources, innovative workflows, and strategic reallocation of staff resources can enhance the patient experience and increase self-pay collections, while expanding career opportunities for your team members.

Shifting from a fee-for-service environment to a value-based reimbursement model presents health care providers with on-going challenges. Practices must learn how to manage the many facets of value-based contracts while keeping patient visit volumes intact to stay financially viable. Value-based reimbursement includes a new emphasis on population health and care coordination.

Improve efficiency, confidence, and the patient experience. This session is appropriate for anyone responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will gain practical tips and insights on the necessary steps for improving performance.

Quality-based measurements are no longer optional. Your 2019 payment adjustment is calculated from 2017 performance reporting. Practices must start collecting performance data by October 2 to be eligible. Dive into the new payment models and learn your team’s role in ensuring that measures are properly selected and reported. Your EHR may not be accurate. Learn how to cross-check your performance data before you report. If your practice has historically been a high performer under the MU, you may need to reevaluate performance status under MIPS.

This webinar provides the reasons, best steps and tools for benchmarking your practices. You will also participate in a benchmarking exercise and examples to help orient you to the concept of what “best practices” are doing to survive and thrive in these very challenging times.

Conflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction. This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.

If your office is buying in to the efficiencies of cloning, take heed and participate in this important webinar for an explanation of EHR cloning characteristics, function, and what watchdogs are saying and doing about the practice.

Join Misty Nelson for important information on positively impacting the patient experience along with communication techniques, as well as patient satisfaction and compliance with privacy/security standards.

Social media marketing is an integral and budget friendly part of growing a sustainable practice and maintaining positive patient relations. Learn how to use the least expensive, most targeted way of reaching prospective patients. We will start with discovering your ideal patients, how to figure out who to reach out to and why.

Join Pam’s one hour reporting prep session and learn how to overcome these obstacles in your practice with “tried and true” processes. This will also help your clinicians avoid the penalties by meeting the measurements, increase practice productivity while still maintaining patient satisfaction.

A data breach can result in long term patient fall out and financial liabilities. Protect your practice, your providers, and your patients from being victimized by tech savvy thieves. PCI compliance expert Steve Kleinberg will address debunked myths and review the facts on recent documented medical record breaches. Join this program and learn the 12 steps to PCI compliance. Gain experts tips to safeguard your patient data.

The patient’s experience begins long before they enter your facility. In today’s world, providers and office staff must also deliver a high-quality experience, which is determined by the quality of infrastructure, quality of training, competence of personnel and efficiency of operational systems. Join Sherita as she reviews the fundamental requirements in adopting a patient oriented experience.

Compliance is a big buzz word in medicine. Practices are being bombarded with ever growing and changing regulations on safety (both employee and patient), patient privacy, patient care, and billing. There are even regulations on how you can and cannot market your services, and accept referrals. The question is, what do you REALLY need to get started on implementing a bullet-proof compliance program for your business? In this webinar, we will discuss the eight elements that make up an effective compliance plan.

Are you experiencing a persistent leak in your revenue pipeline? That nagging drip is money lost down the drain. How do you plug the leak and keep it flowing in the direction of your receivables? Revenue cycle expert, Richard Delgado, has some tips which will help you save hundreds of thousands of dollars a year for your practice. How? Think like a plumber. Start with finding the source of the leaks and correcting the problem. An analysis of future reimbursement opportunities related to MACRA (The Medicare Access and CHIP RE Authorization) 2016 law or Quality Payment Program with a Merit-Based Incentive Payment System will be presented as Richard will assist you in finding your leaks.

There are many federal, state and local laws that affect the American workplace, and it is important for employers to know where to go for help in understanding their responsibilities under these laws. The FY 2016 was definitely the year for Human Resources changes for industries nationwide. This webinar is an opportunity for your organization to take a “look back” and ensure that these new regulations have been put in place within your organization.

Learn to analyze financial data to evaluate for revenue leaks. Benchmark your practice ranking in relation to similar offices and specialties. Dive into financial measures and date that show where the practice is excelling and where to employ problem-solving techniques. Position yourself to make decisions that will help enhance practice growth and profitability.

The future is here. Now is the time to begin taking steps to become a more data driven practice. Moving forward, good data and metrics will drive the payment models in healthcare. Quality-based measurements are no longer optional. Under MIPS, practices will be reimbursed in 2019 based on quality metrics reporting in 2017. Your practice leaders must learn to navigate these new payment methodologies to set the stage for success in this new world of value-based payments. Understand where the transition to ICD-10-CM fits into the big picture and the steps practices can take to avoid claims rejections associated with unspecified codes. Act now to prepare your practice and ensure future financial success. The clock is ticking!

The Medical Record in the physician office is transitioning from paper to electronic, or in some instances, a blend of paper and electronic. Despite these changes there have been very little changes in "how to document." Parenthetically, there is very little information about documentation, what is needed, who does it, who can do it, who signs and how do they sign. Additionally, most medical practices do not have an "operations" policy regarding medical records, storage, retrieval, retention, or destruction; nor or there Guidelines on patient recall, notifications, etc. We will attempt to recognize the importance of the Medical Record, as a Medical Document, Financial Document, and Legal Document. Additionally, we will outline some Policies that should be written and adopted by the Medical Practice.

The Fair Labor Standards Act rule changes become effective on December 1. They will have a dramatic effect on how salaried employees are compensated. Healthcare employers will be responsible such issues as if salaries should be raised or if employees should be switched to hourly. Join Heidi and learn how to ensure compliance with the new requirements. Discussion will include other relevant topics such as overtime eligibility and pay, bonuses and compensation packages.

Don’t let patients and third parties control your cash flow - obtain every dollar your practice has coming. Maxine Collins will review the elements of an effective patient collection work-flow system and share viable solutions to improve the bottom line while maintaining positive patient relations. Begin to see collections as an extension of customer service and train your staff to employ techniques that create results when asking patients for money. This webinar will provide strategies for getting your providers compensated fairly by insurance payers, and getting them paid the first time.

Has your practice received a denial for medical necessity? Benefits Improvement and Protection Act (BIPA) defined an LCD as a decision by a fiscal intermediary or carrier whether to cover a particular service. Medicare contractors develop LCDs when there is no National Coverage Determination (NCD) to ensure that services being paid for by Medicare are medically necessary, or if there is a need to clarify an existing NCD. Are you in the habit of routinely checking for NCDs-LCDs and medical policies before you submit a claim? Was your appeal denied because you failed to follow the carrier’s guidelines? Learn how to include applicable LCDs and medical policies in an appeal and how to request a revision to an active LCD; the entire LCD or any part of it is subject to reconsideration. Maxine will bring a real-life example of the cost to the practice that bills and receives payment for items that are later audited and determined to be out of compliance with requirements in the coverage guidelines. Educate yourself and safeguard your providers’ reimbursement.

Hiring a new team member or members can be a bit overwhelming. There are so many “what ifs?” It can be hard to know you are getting the right person to fit with the rest of your team, or if you are working on a new direction for your team, it can be even more difficult to ensure you don’t make the same mistakes again.Join Audrey Christie McLaughlin for this session dedicated to learning specific and actionable strategies to hire, grow and keep a staff that will serve your practice and patients well.

Extenders can "extend" your schedule and help you see more patients in a timely fashion. Take full advantage of your NPP and free your physician up to perform higher paying services and focus on more invasive work. Utilize your NPPs but be certain to avoid common NPP billing mistakes. Billing for mid-level providers can be a tricky area. Rhonda Granja will review what you need to know to rightly utilize incident-to billing criteria, clarify the role of mid-level providers and ensure proper physician supervision. Improve your confidence in your practice being able to withstand the scrutiny of a government or other third party payment audit of services provided by your non-physician extenders. This session will explain the scope of practice for NPs, CNSs, and PAs and highlight the differences in billing patterns while providing clarity on guidelines for CMS and other third-party carriers.

When was the last time you and/or your staff left work within 15 minutes of the last patient? Do you consistently run scheduled patients more than 15 minutes late? When your day is over, is it REALLY over or do you find that you have too much unfinished business left over for the next day? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? When was the last time you took a vacation? Are you running your practice, or is it running you? Does your life feel out of balance? If you answered YES to one or more of these questions, then you should NOT miss this webinar! Lisa will discuss simple, practical and economical solutions to your time management problems, solutions you can begin to implement RIGHT AWAY! This will be the 90 best minutes of time you’ve invested in a long while!

The key to successful personnel management is having an understanding of complex wage and hour laws. This course is specifically relevant to Texas employers, practice managers, office managers and human resource personnel.

Accurate and timely billing is a crucial component of financial success. Practice managers have to consistently monitor and evaluate which operations methods save expenses and generate revenue. Whether you keep your billing operations in-house or outsource them, you need to have a close watch on your day-to-day billing operations and maintain control over your accounts receivable.

Do you want to attain higher morale, lower employee turnover, and a much stronger bottom line? Contrary to popular belief, technical skills are not the primary reason why new hires fail; instead, poor interpersonal skills dominate the list, flaws which many of their managers admit were overlooked during the interview process. Employees with professional growth opportunities are more likely to stay put. And it’s not just young employees, but all employees asking for this workplace feature.

Attend this webinar program to determine whether a HCPCS G code or a CPT code may be required for payment. Improve your understanding of carrier rules and guidance for billing HCPCS codes. Become informed of the most current HCPCS code updates and see your denial rate diminish. Rhonda Granja will teach you how to correctly bill and get paid for the supplies, drugs and devices you commonly use.

Learn to handle billing disputes expertly and appeal claims in a timely manner with the appropriate supporting documentation. Understand the key elements to include when writing an appeal to ensure your claims are reconsidered and result in your favor. This webinar will teach you the proper steps to appeal and win!

With the integration of EHR and the transition to ICD-10 and increased documentation requirements has many practices turning to the use of medical scribes to assist physicians with clerical and information technology tasks. In this session, Pam Joslin will examine this new role, define its parameters, and outline the essential qualifications. Strategies for proper training and utilization will be discussed to ensure the medical scribe increases the efficiency and the productivity of the physicians they support.

Has your practice received a denial for medical necessity? Do you know what local coverage determinations (LCDs) are and how to access them? Benefits Improvement and Protection Act (BIPA) defined an LCD as a decision by a fiscal intermediary or carrier whether to cover a particular service. Medicare contractors develop LCDs when there is no National Coverage Determination (NCD) to ensure that services being paid for by Medicare are medically necessary, or if there is a need to clarify an existing NCD.

Learn how to document the medical record to support medical necessity based on actual examples. Gain insight from this expert auditor to help you avoid common errors that invariably trigger audits. Examine the challenges and pitfalls of using electronic medical record templates and understand how that information is documented from an auditor’s point of view. Clarify erroneous misconceptions surrounding Documentation Guidelines and receive an overview of Evaluation and Management Services as they relate to medical necessity.

Physician extenders (PEs) not only free up physicians to perform the clinical work they trained for, they also create an opportunity for practice expansion and additional revenue. Nurse practitioners (NPs) and Physician Assistants (PAs) can prove vital to a medical practice in terms of reducing costs and limiting exposure to malpractice. Physician extenders provide patients access to services, enhancing patient satisfaction/retention and offering a resource for more referrals.

This program will teach the techniques for proper abstraction and review. Attendees will learn how to evaluate the key elements of a surgical record and apply those principles with accurate interpretation of federal guidelines. This session includes review of a sample procedure audit form and surgical operative report(s).

Analyzing payer contracts and reimbursement rates for common procedures in addition to the composition of payers is also vital. Revenue benchmarking focuses on the revenue-related trends and statistical data including reimbursement, claim rejections, denials, and collections. Analysis of these areas reveal the financial health of your practice.

E/M services are performed by physicians in order to assess and manage a beneficiary’s health. Improving E/M audit proficiency reduces practice risk and promotes accurate claim submission. This session will explain a step-by-step process to implement your own internal E/M audit program.

Attend this webinar for important information about creating internal policies that help safeguard your office. Everyone hears how their role impacts security in the office when you gather your staff around a speakerphone for this informative webinar. Stay current with security updates and patches to keep up with threats and constantly evolve.

Healthcare reforms have hospitals looking for ways to solidify their presence in their respective marketplaces. If your office is considering making a shift in ownership, this session will help you ask the right questions and prepare for a transition that meets expectations.

This webinar will cover up to the minute updates from Medicare and an overview of major CPT code changes for 2016. Review proposed and/or final changes released by CMS that impact Medicare reimbursement. Join in the discussion on the continuing effects of the Health Insurance Marketplaces, MACRA, and physician reimbursement in a post-SGR era.

Engaging patients has always been the right thing to do, but striving for their satisfaction has never been more important to practice success than it is today! As healthcare is becoming more customer-focused and reimbursement is increasingly tied to quality assessment of providers, mastering these concerns is critical. Our efforts will fall short with our patients if we do not also invest in our employees.

This webinar will highlight proactive auditing measures to ensure that clinical documentation meets ICD-10 requirements. Learn to distinguish between medical necessity and medical decision making. Doug will explain how existing reimbursement guidelines, including the National and Local Coverage Determinations (NCDs/LCDs) and Managed Care reimbursement policies, provide the basic rules to audit by.

In this final webinar of the three part series, Where Is My Money?, Lisa Maciejewski-West will focus on building skills and improving processes that bring positive results to your collection efforts. Examine the keys to successful collections. Learn that fair policies and procedures and clear communication will lead you to them. Review scripts and practice dialogues that enhance your ability to collect patient co-pays, deductibles and balances up front with confidence. Get paid now for providing the excellent services your practice provides.

Demands on front office staff in a medical practice have been increasing with advancing technologies and improved efficiencies. High performers in this role are well positioned to have a positive impact on the practice’s bottom line – from more informed and satisfied patients to a healthier revenue cycle. Join GeoJan Wright for this webinar session and engage in an interactive discussion of the latest health care communication and compliance challenges. The instructor will clarify the importance of accurate and complete data collection, explore the relationship between patient satisfaction and quality of care, address privacy/security concerns, telephone etiquette, and review provider and patient communication techniques. Learn to master the responsibilities of the medical front office and raise your skills to the superior level!

Participants will learn about the different types of Accountable Care Organizations and become informed of the spectrum of requirements, financial risks and potential rewards. One of the most important points to consider in any business decision is the legal aspect. Heidi Kocher, Counsel at Liles Parker, PLLC will familiarize you with the appropriate questions to ask and guide you toward resources to assist your decision making process.

Learn the value of conducting an overall check-up of its practice and operations on at least an annual basis. From budgeting to training to strategic planning to compliance, all the areas in your practice will benefit from a periodic once-over to ensure operational excellence.

Do you know the difference between a discount and a waiver? Is your office walking the tightrope when it comes to good faith efforts to collect on balances due? The Anti-Kickback Statute prohibits remuneration of any kind in exchange for referral of patient for any service reimbursable under Medicare, Medicaid or other federal health care program. This webinar will go over the do’s and don’ts that your office needs to know to stay in compliance with this important statute. Bring your questions to this informative session.

Clinical documentation is the best way to paint a picture of what you did to a patient and what symptom or clinical diagnosis is the reason for the visit. Keeping the money that the clinical practice has been paid is very important – all too often payers will recoup money that has been paid to a provider because the clinical documentation does not always do a good job of describing the clinical situation.Accurate and complete documentation helps you keep what you have been paid. This presentation identifies these steps for the most common primary care problems for adults and pediatric patients.

In January, government officials announced a timeline for implementing plans for beginning the move from fee-for-service reimbursement in the Medicare Physician Fee Schedule to a methodology based on value purchasing of healthcare services in the U.S. How would your group or individual practice fare when ranked or compared to your peers nationally? Attend this session for important information on the phase-in of new payment methodologies from CMS. Hear about quality-based reimbursement, transparency in health care and much more.

If you have multiple age-groups working together in the workplace, you know that management style doesn’t work across the board. Being mindful of generational learning styles, values, mind sets and viewpoints is an important skill that can help you motivate everyone in the office.

This webinar will explain how to create the right image with exceptional telephone communications. Verbal and non-verbal cues set the tone. Make sure your staff understands how even the most subtle actions can create an unfavorable impression of your office.

Whether you are seeking new revenue sources, a more efficient way to drive the revenue cycle, or an innovative approach to managing expenses, this session will help you find solutions and provide resources to continually keep the bottom line strong even in challenging times. The Instructor will guide you through revenue improvement principles and help you make informed decisions for practice improvement.

This webinar will review the required elements of auditing surgical charts using the new ICD-10 documentation requirements. Case example will demonstrate the differences between documenting for ICD-9 and ICD-10. Chart auditing requires in-depth knowledge of anatomy, physiology, and medical terms. Bring your case examples and questions for the instructor.

Learn how to use the least expensive, most targeted way of reaching prospective patients. We will start with discovering your ideal patients, how to figure out who to reach out to and why. We will discuss which platforms are best for your medical practice, and how they should be implemented. We will discuss policies and determining WHO should manage the social media in your office. And then we will share 7 steps that you can implement immediately to make social media work for your practice.