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Specificity is a must when dealing with ICD-10. The grace period is no longer in effect and it is imperative that we choose the correct codes. Denials for medical necessity can be time consuming and costly for your practice. Proper documentation is the key. The physician would not perform the procedure if it wasn’t necessary. Take control of your Revenue Cycle Management by being confident that you are coding the most specific ICD-10 codes to give the insurance carriers accurate information regarding the claim. This will help in determining medical necessity.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Join this dynamic session to review correct coding of procedures of the thyroid and other endocrine glands and address common trouble spots and pain points for medical coders.

This session will cover current coding guidelines for the digestive system including the recent coding changes that impact billing for gastroenterology in 2022. Proper documentation is essential for correct code assignment and to demonstrate medical necessity to avoid claim rejections and denials.

All you need to know about the coding changes for gastroenterology will be discussed in this webinar.

Libby Purser has prepared an informative 60-minute session that will guide you through the correct use of these codes.

Attend this 60-minute program to keep your claims and revenue flowing smoothly in 2022. The instructor will provide numerous tips along with solutions to common coding questions that are critical to the OB/GYN practice bottom line.

In the CMS Physicians Fee Schedule for 2022, the directions on reporting therapy services that involve assistants has been finalized and several initiatives have been delayed due to the Public Health Emergency. There are also new guidelines for shared/split visits which are common in the orthopaedic practice between physicians and non-physician providers. verything you need to know about the coding changes for orthopaedics will be discussed in this webinar.

How often can chronic diseases be coded and reported? When should history codes be used as secondary codes? What questions should coders ask prior to assigning a secondary diagnosis code? What are the requirements for coding and billing the Chronic Care Management codes for Medicare patients? These questions and more will be addressed by the instructor who will share her knowledge and guide you through the process of accurately coding for chronic conditions.

This presentation is intended to educate attendees on the significant changes in E/M coding guidelines implemented in 2021 along with the clarifications published in March. The session will provide tips on navigating these changes and will highlight the key documentation elements as well as time exclusions.

Session includes tools and tips to help decrease rejects or denials that occur due to lack of a modifier. Don’t miss this opportunity to gain more confidence when assigning modifiers.

Is your practice using the tools CMS has designed for you? Join this session to improve your knowledge and properly navigate carrier coverage determinations. Maxine will include a real-life example of the cost to the practice that bills and receives payment for items that are later audited and determined to be out of compliance with requirements in the coverage guidelines. Educate yourself and safeguard your providers’ reimbursement.

Don’t miss this opportunity to collect pearls of wisdom from Dr. Linda Parsi - practicing Pediatrician, certified coder, and the current Chair of the Editorial Advisory Board and the editor of the coding publications for the AAP. Dr. Parsi will teach you how to document and select the correct Evaluation and Management (E/M) code level in 2021. The new guidelines will be implemented on January 1 - get ready now!

Gain a clear understanding of what your office must implement on January 1. Receive expert guidance including important information published by the AMA and CMS that will help you unravel the details and best prepare for successful documentation and claims submissions in 2021.

Join Maxine Collins on this journey to achieve a greater understanding of the proposed rules that you must be prepared for and implement by January 1. Focusing on two specific items – Medical Necessity and Nature of the Presenting Problem, Maxine will present pertinent facts and explore questions regarding these essential factors in E/M Coding. These are very important in the process of determining the correct level of care documented for billing E/M codes 99202-99215.

Join billing and compliance expert, Linda D’Spain, for this Lunch & Learn program dedicated to OB/GYN reimbursement. Linda will help you identify common billing/reimbursement traps that may be negatively affecting your practice’s revenue cycle. You will learn to make correct code choices by comprehending the verbiage and applying key coding concepts and guidelines.

Accurately reporting the severity of illness for patients has never been more important. Learn the concepts of risk-adjusted diagnosis coding.

Attend this program to learn the most current news impacting endocrinology reimbursement, including Telemedicine services and preparing for the 2021 E/M code and guideline changes.

Join Rural Health reimbursement expert, Tracy Taylor, for this Lunch and Learn session. As a bonus, the instructor will cover the basics about performing telehealth during the COVID-19 pandemic. She will explain how to bill for these service during the public health emergency and how to prepare the clinic for telehealth beyond the pandemic.

Attend this session to learn new E/M concepts and definitions. In 2021 providers will choose to code by time or medical decision making. What happens to history and exam? How does this impact provider documentation?

Maxine will address frequently asked pain management coding questions and encourage you to ask your own. This webinar will address the most pertinent issues impacting pain management. Don’t miss the information you need to master pain management coding and billing.

Learn what types of virtual services providers can offer through various communication methods and ensure you will be reimbursed for them from the private payers.

Understand the rationales behind the edits in the NCCI Policy Manual and stay informed of quarterly updates to the edits. Take advantage of this opportunity to ensure you are coding correctly.

Join Karen Scott for this Lunch and Learn session that will go beyond regular E/M documentation and look at how the complete record needs to tell a story to support the medical necessity of the level of service billed. Clarify misconceptions about Documentation Guidelines with a walk through Evaluation and Management Services as they relate to medical necessity.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

If you are not 100% confident in your level of CPT coding skill, this program will benefit you and your employer. Improve your accuracy and verification skills, reduce claim denials and ensure that your providers receive correct reimbursement on each and every claim.

Enhance your clinical knowledge now in this fast-paced lunch and learn session for medical coders. Learn how to effectively collaborate with physicians to gain accurate and complete documentation. Identify risk areas and learn how to analyze data and track trends.

Is it time to polish your ICD-10-CM coding skills? Karen Scott has over 25 years’ experience in teaching both beginner and experienced medical coders. Join her for this "refresher" webinar program designed for experienced coders. Karen will cover both general and chapter-specific guidelines for accurate code selection in ICD-10-CM. Gain tips and techniques for proper coding of diseases, injuries, conditions and symptoms. Relying on EHRs is dangerous and remains an audit trigger. Failure to code to the highest degree of specificity negatively impacts reimbursement as well as utilization statistics. Attend this robust training to master ICD-10-CM code selection. Expect to gain confidence in your ability to discern when clinical documentation is sufficient for compliant billing.

Join expert coder, Aimee Wilcox, for this 60 minute Lunch and Learn session and review the rules surrounding the NCCI edits. Understand how they are developed, updated, challenged and how to use that information to support an override or challenge one. We will also take a look at how to use the NCCI Policy Manual to identify clinical documentation improvement training areas, assist with coding conundrums, and support your overrides during an audit.

The instructor will lead you through a review of pertinent facts regarding Wellness Exams, Transitional Care, Chronic Care Management, and Advanced Care Planning. Are you confident that your practice is coding preventive services claims correctly? Are you receiving the highest allowable reimbursement? Coders and clinicians must be on top of their game when it comes to understanding how to perform, document and bill for these services.

Don’t stress over the changes to OB/GYN coding in 2019. Join billing and compliance expert, Lisa Maciejewski-West, for this update on important changes affecting OB/GYN coding. Lisa will help you identify common billing/reimbursement traps that may be negatively affecting your practice’s revenue cycle. You will learn to make correct code choices by comprehending the verbiage and applying key coding concepts and guidelines.

Review examples and master modifier usage in just 60 minutes! Join Jan Hailey for this "Lunch and Learn" program and sharpen your knowledge of CPT guidelines related to modifier usage. Tips will be provided to help decrease rejects or denials that occur due to lack of a modifier.

Includes a walk-through of auditing two surgical notes to see if they are compliant and coded correctly. Join Aimee Wilcox for this hour on auditing surgical services with a hands-on experience applying the information learned during the program. Boost your compliance program and prepare your staff to better understand the policies and procedures linked to surgical coding and auditing.

Practices that neglect to report status codes will suffer a negative consequence in risk-adjusted coding. Learn to utilize diagnostic codes for chronic conditions to the highest specificity and co-morbid relationships. Learn to follow ICD-10 rules. Understand whether to use all current and past conditions when coding an encounter and what types of unspecified codes don’t carry a risk-adjusted factor.

Join Maxine Collins for this comprehensive review of the CPT coding manual. Participants in this program will deepen their understanding of each major section of CPT and comprehend the unique set of rules, notes, and instructions necessary for proper procedural coding in all sections. Clinicians may select the codes, but coders need to master identifying the main terms and verify the selected procedure(s) or service(s) align with the provider’s supporting documentation in the medical record.

Don’t let improperly coded claims put a choke hold on your revenue. Join expert coder and instructor, Libby Purser, for this in depth review and clarification on ICD-10-CM’s general and chapter-specific guidelines.

Audits continually reveal that many of the claims that lacked supporting documentation and were subjected to take-backs and potential accusations of fraud or abuse, included misapplication of modifiers. Among these modifiers, the most concerning to payers are for those that increase payments through the unbundling of services commonly performed together such as 24, 25 and 59. Please join us to learn more about these important modifiers, how their use may automatically trigger scrutiny and a review of the patient record. Learn how to properly report them and ensure provider documentation supports them so you can protect your practice from unnecessary take-backs or accusations of fraud and abuse.

This session will expand your knowledge of evaluation and management coding audits. Greater scrutiny from the OIG, government-contracted and third-party auditors make practice self-checks of physician E/M coding more important than ever. Improving audit proficiency will reduce risk and promote accurate claim submissions in your healthcare organization.

Providers, Managers, CFO’s, Attorneys, as well as new Billers and Coders will benefit from this comprehensive overview. Some concepts, like carrier-specific rules, the 50/50 rule of auditing or “casino insurance” are unique to this course and will be valuable for even the most experienced coder/biller.

Don’t lose revenue because of modifier misuse, non-use or just to bypass CCI edits! The proper use of modifiers is an important part of coding and billing when telling an accurate “patient story” of the encounter. Avoid fraud and abuse in the coding and billing process. One of the top 10 billing errors determined by federal, state and private payers involves the incorrect use of modifiers. Review the role of modifiers in communicating the details and know when it is appropriate to use a modifier to obtain proper payment. Don’t miss this opportunity to gain more confidence when assigning modifiers.

This webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT® and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.

This session will provide the important steps to take in your practice if you are using Electronic tools for computer determination of the level for an Evaluation and Management service to ensure that your physician/provider is billing out the correct level of care that would hold up under an audit review.

If you were to look at all the claims you bill each month, can you say that you have a 95% acceptance rate? Is that even possible? The answer is YES! When a practice experiences denials in excess of 5% of total claims billed, it is usually a lot of small things that are contributing to the error rate. It also means that you might find yourself on the audit radar. In this webinar, we will look at all the places in your patient administration and billing practices that cause claims to err or be denied.

Join us for a fast-paced session that will leave you feeling more confident no matter what your role in the revenue process. If you are studying for a certification exam, having a strong knowledge of proper modifier use, this webinar can give you the competitive advantage you need to quickly eliminate incorrect answers on exams and save you time.

With the new data analytics technology employed by CMS, every provider will eventually be the recipient of an audit. The electronic health record (EHR) has helped provider speed up the process of creating patient documentation but at what cost? What are the common EHR errors being discovered on audits that put your organization at risk?

With the evolution of medical coding and variances of requirements needed to support the submission of a clean claim, the frequency of coding errors and denials of claims has become more common. Improper payments are a persistent and costly problem for both commercial and government payers. Payer audits are on the rise and your practice could be targeted for scrutiny by the OIG, RAs, ZPICs, or private payers. Proactive compliance auditing is crucial to ensuring that you are coding and billing correctly and are able to withstand an audit. Now is the time to perfect your audit skills! Audrey Coaxum will offer key guidance on the essentials of self-audits and compliant billing practices that will protect your practice from costly mistakes and violations. Participants will receive instruction on how to establish and implement audit protocols to find and correct erroneous patterns and processes in their practice. Attendees will leave this session prepared to address problematic areas.

Specificity is a must when dealing with ICD-10. The grace period is no longer in effect and it is imperative that we choose the correct codes. Denials for medical necessity can be time consuming and costly for your practice. Proper documentation is the key. The physician would not perform the procedure if it wasn’t necessary. Take control of your Revenue Cycle Management by being confident that you are coding the most specific ICD-10 codes to give the insurance carriers accurate information regarding the claim. This will help in determining medical necessity.

The relationship between the coding department and billing department can become tenuous if each group does not understand the difference between coding and billing compliance. While they are related there is a difference. This Webinar will outline the types of compliance and how they differ and how to plan accordingly.

With the arrival of ICD-10, the demand for specificity in clinical documentation has risen dramatically. Providers have had to make improvements in clinical documentation, the backbone of every patient encounter. Denials are expected to increase as payers tighten the gaps and begin holding providers accountable for meeting the specificity requirements. Is your practice prepared for these increased denials?

Attend this session to help break the culture of silence and actively support the well-being of your healthcare team. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Join Sharon Turner for an enthusiastic discussion on navigating these challenges while actively cultivating effective and ethical practice leaders. The cultivation of leadership competencies is essential for sustaining a thriving practice, retaining an engaged team, and consistently providing quality patient care.

Are your actions with staff supporting an environment where team members are engaged and feel valued? There’s no time like the present to rally your team together and demonstrate your gratitude for all that they do! Join in this important, timely discussion and learn practical methods for keeping your employees motivated.

This session will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice.

Jan leads a comprehensive interdisciplinary team for a large healthcare system in Indiana, where she works closely with providers, management, staff, community and payers. In her live session, Jan will walk participants through the preventive services offered by Medicare, who qualifies for the services, how often they are covered and how to properly bill for the services. She’ll also help you identify missed revenue opportunities, and share expert tips learned through years of experience.

Attend this session to learn how to implement Chronic Care Management (CCM) services and engage your patients in the management of chronic disease(s). Jan Hailey will provide a definitive explanation of care management services and teach you how to bill them correctly. Gain an understanding of the requirements and guidelines for billing care management services. Know definitively who can furnish the services, and when supervision must be provided.

Join practice management expert and MBA/CPA, Maxine Collins, for a dynamic live webinar session for healthcare providers and practice leaders on optimizing revenue cycle management.

All medical office leaders should make time for this important session. Sean will explain how you can perform a self-audit or bring a professional auditor onsite to guide the process before it becomes a red flag. Sean will also help you to understand how to build a solid defense and the difference between disclosure and refund processes.

Take an hour for yourself. Misty Nelson will share actionable ideas that will help you set boundaries, and make behavioral modifications to keep your emotions in check, keep your team and yourself motivated to better manage stressful situations and workload.

Terminating a physician-patient relationship is a serious matter and you must prepare for it. Learn how to end a patient relationship without exposing yourself to legal and financial stressors. Do it the right way to protect your providers and avoid having to defend the decision in court.

This webinar provides the reasons, best steps and tools for benchmarking your practices. You will also participate in a benchmarking exercise and examples to help orient you to the concept of what “best practices” are doing to survive and thrive in these very challenging times. Presenter will address the following questions and many more

Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Front desk personnel are a major influence on patients’ impression of the medical practice - telephone etiquette and professional aptitude are a must. They serve on the front line and are the key to communication between patients and the back office and/or clinical staff. Engaged and motivated front desk team members are a cornerstone of your practice’s success.

Participants will learn the basic concepts of cultural competency attitudes, knowledge and skills. They will comprehend the benefits of cultural competence and cross cultural communication skills in healthcare. The presenter will include case studies that demonstrate how culture may affect patient care and equip your staff to improve communication with diverse populations.

Be prepared before you receive a termination letter. Join Jeff Restuccio for this "Lunch and Learn" webinar session and find out what to do to prevent a carrier contract termination. The key issue is to determine if any of your services are out of the ordinary from your peers. Carriers take the position that they are not required to contract with physicians, and are free to terminate provider status without stating a reason. If your services are much higher than your peers, it is imperative that you are able to explain why and are prepared for an audit/cancellation notice.

Learn the value of engaging patients throughout their healthcare journey. Studies have shown that patient experience has a direct correlation to health outcomes in addition to your bottom line. Patient’s first impressions of the clinic are formed during their first contact with the office, often over the phone. Explore how patient experience scores affect value-based contracts and see how employee satisfaction relates to the patient experience.

What gets measured gets done. Grasp the keys to running an efficient and patient-centered medical practice and take control of data driven measurements. Learn what your data can teach you. Create a plan to better manage time and resources. Track patient flow, standardize processes and implement technologies. Learn how to effectively train, cross-train, and motivate your team. Your office CAN run at peak performance.

If your office is finding it more difficult to hire and retain experienced billers in-house, carve out an hour with billing expert, Lisa Maciejewski-West, as she explains the pros and cons of using a professional billing service. If you already outsource your billing, Lisa will help you determine if you are getting the best value for the service you are receiving.

Participants will learn how to define and to identify the various types of sexual harassment. The presenter will review scenarios so attendees learn to recognize a sexual harassment incident and know what to do should they personally experience or witness a sexual harassment incident in the future.

Join Salma Mokbel and attorney Ish Laher for this 60-minute Lunch and Learn webinar program. Chat your marketing questions and learn a number of digital marketing ideas that are free or very inexpensive to implement and ensure your practice will not overlooked.

This session will address the value of documentation to employee relations and human resources. Learn the How, What, When, Where, and Why’s for Best Practices. Join PMI instructor, Linda D’Spain, for this review of the critical elements and best practices for documenting workplace conflicts, incidents and employment issues.

Heidi will walk you through a comprehensive and systematic process to set you up for a successful negotiation. Payer contracts have a significant influence on your practice’s financial well-being. Learn how best to protect the interests of your providers and your practice.

This 90 minute webinar is designed to benefit anyone working in an outpatient healthcare setting or office environment that interacts with the public and patients. Attend this session for guidance on what to expect in an extreme panic situation. Learn valuable techniques that you can use to become more comfortable in the event your safe and controlled environment is suddenly threatened.

It is easier to retain current patients than to attract new ones. Attend this 60-minute program to begin cultivating a patient-centric culture that promotes engagement and leads to improved outcomes. Join healthcare expert Scott W. Disch, MPH, President of SolveMed Consulting, LLC, for this important "Lunch and Learn" webinar topic.

The first step to improving employee retention is finding the right person for the right job. The second step is giving them a reason to stay. Learn how to create and implement professional development plans to measure success and identify developing strengths that lead to enhanced performance and engagement. This 90 minute program will provide tips for creating a dynamic work environment that cultivates potential and inspires team members to contribute and take on new challenges.

The complexity of health care requires accurate step-by-step methods of measurement and comparison. Review the performance areas that are most important to monitor on a routine basis. Learn how to apply practical tools to evaluate the needs of your practice. This 90 minute webinar session will provide answers and stimulate thoughts on where dollars could be saved or spent in the right places. Identify your common expenses and explore opportunities to reduce costs. Implement full proof methods for collecting and analyzing data to guide your practice towards long-term success. Plan to experience a profitability breakthrough in your practice.

Everyone in your practice should be involved in the revenue cycle. Statistics tell us that 90% of denials are preventable and 67% are recoverable. Preventing denials is better for your bottom line than attempting to recover them. Spend less time worrying about your billing. Attend this program and learn how to perform a gap analysis to identify where you are and begin to set goals for where you want your practice to be.

Attend this webinar to discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Join PMI faculty member, Lisa Maciejewski West, as she examines the key indicators of a successful medical practice and identifies the performance areas that are most important to monitor on a routine basis.

Now more than ever, with ICD-10 here, it is absolutely crucial for everyone to be on board and contribute to the bottom line. This includes knowledge of key areas such as front, back, revenue cycle management, provider productivity, practice management, and how it all must work together in order to obtain the most efficient and effective office workflow.

Communication is a powerful bridge for resolving all kinds of conflicts that arise when dealing with difficult people and situations. Learn tips to listen effectively and gain trust which is key to resolving the differences that lie between you and the staff or patients. When the challenging personality is a report or coworker, you must set boundaries and hold others accountable for their behaviors. Learning to manage these team members is critical as it can affect your entire team. Garner confidence for deciding when – or if – to confront someone. Attend this session and gain tips for handling the most challenging of personalities with positivity. Forge relationships that earn the respect of others. One solution will never fit every circumstance, but there is also no problem too great to be solved.

This session will examine the skills and leadership style you will need to remain successful. There are a number of strategies and opportunities to continue learning and developing your skills. Leaders that take hold of these concepts find that success is not only attainable but also maintainable long-term.

Are you a social media management expert? If not, it may be time to improve your own know-how on the best use of this electronic communication tool. As a result of this webinar program, you will enhance your knowledge-base

Join a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.

Lisa Maciejewski-West will address questions and explain how policies and procedures make an office manager’s job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.

Medical scribes can positively affect physician efficiency and retention, patient satisfaction, and the practice’s performance. Scribes free up providers to perform higher-level tasks, which can lead to reduced wait times and improved relationships with patients. If you think your office is ready to bring on a scribe, make sure to attend this information-packed session for answers to many if not all of your questions.

Join your peers for this interactive 90-minute webinar program. PMI’s lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be.

If your patients are waiting more than 15 minutes after their scheduled appointment to be seen, that’s too long! No matter how efficient you may be, there will be times when patients must wait. Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction. Pam Joslin will address challenges and opportunities of effective patient appointment scheduling.

When was the last time you left work within 15 minutes of the last patient? Do you consistently run scheduled patients late? When your day is over, is it REALLY over? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? Are you running your practice, or is it running you? Lisa will introduce simple, practical and economical solutions to your time management problems – ones you can begin to implement right away. Seize the opportunity and regain a sense of control.

You can ignore the inevitable or reevaluate your traditional workplace and make adjustments to attract and retain young talent. Pam will share some valuable insight and experiences working with millennials.

Attend this webinar and discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Understand that no matter what position you serve in the medical practice or clinic, you have the opportunity to impact the bottom line and quality of care, and to advance your own professional career in the process.

Review four newly enhanced features of the Physician Compare website. Join this important session on Tuesday, October 31, to learn how your practice can maximize emerging opportunities. PMI Faculty member, Pam Joslin, will present simple steps you can take to align with the current guidelines.

This session will provide a roadmap for disaster planning in the event of a catastrophic event that disables the medical and business functions of your medical practice. Audrey will address various types of emergencies.

This important webinar will cover benefits and issues with EHRs and the increasing importance of the quality of care information captured in the medical record. Learn the principles of medical record documentation and clinical documentation.

Revenue cycle processes flow into and affect one another. When executed correctly, the cycle performs predictably, but when problems occur early in the cycle they have a damaging ripple effect. Creating and maintaining an experienced and well-trained billing team is a fundamental step in achieving your financial goals. In this session, Pam will introduce role plays with scripts for engaging patients while asking for money. Improved utilization of resources, innovative workflows, and strategic reallocation of staff resources can enhance the patient experience and increase self-pay collections, while expanding career opportunities for your team members.

Shifting from a fee-for-service environment to a value-based reimbursement model presents health care providers with on-going challenges. Practices must learn how to manage the many facets of value-based contracts while keeping patient visit volumes intact to stay financially viable. Value-based reimbursement includes a new emphasis on population health and care coordination.

Improve efficiency, confidence, and the patient experience. This session is appropriate for anyone responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will gain practical tips and insights on the necessary steps for improving performance.

Conflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction. This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.

If your office is buying in to the efficiencies of cloning, take heed and participate in this important webinar for an explanation of EHR cloning characteristics, function, and what watchdogs are saying and doing about the practice.

Join Misty Nelson for important information on positively impacting the patient experience along with communication techniques, as well as patient satisfaction and compliance with privacy/security standards.

Social media marketing is an integral and budget friendly part of growing a sustainable practice and maintaining positive patient relations. Learn how to use the least expensive, most targeted way of reaching prospective patients. We will start with discovering your ideal patients, how to figure out who to reach out to and why.

A data breach can result in long term patient fall out and financial liabilities. Protect your practice, your providers, and your patients from being victimized by tech savvy thieves. PCI compliance expert Steve Kleinberg will address debunked myths and review the facts on recent documented medical record breaches. Join this program and learn the 12 steps to PCI compliance. Gain experts tips to safeguard your patient data.

Compliance is a big buzz word in medicine. Practices are being bombarded with ever growing and changing regulations on safety (both employee and patient), patient privacy, patient care, and billing. There are even regulations on how you can and cannot market your services, and accept referrals. The question is, what do you REALLY need to get started on implementing a bullet-proof compliance program for your business? In this webinar, we will discuss the eight elements that make up an effective compliance plan.

Learn to analyze financial data to evaluate for revenue leaks. Benchmark your practice ranking in relation to similar offices and specialties. Dive into financial measures and date that show where the practice is excelling and where to employ problem-solving techniques. Position yourself to make decisions that will help enhance practice growth and profitability.

The Medical Record in the physician office is transitioning from paper to electronic, or in some instances, a blend of paper and electronic. Despite these changes there have been very little changes in "how to document." Parenthetically, there is very little information about documentation, what is needed, who does it, who can do it, who signs and how do they sign. Additionally, most medical practices do not have an "operations" policy regarding medical records, storage, retrieval, retention, or destruction; nor or there Guidelines on patient recall, notifications, etc. We will attempt to recognize the importance of the Medical Record, as a Medical Document, Financial Document, and Legal Document. Additionally, we will outline some Policies that should be written and adopted by the Medical Practice.

Don’t let patients and third parties control your cash flow - obtain every dollar your practice has coming. Maxine Collins will review the elements of an effective patient collection work-flow system and share viable solutions to improve the bottom line while maintaining positive patient relations. Begin to see collections as an extension of customer service and train your staff to employ techniques that create results when asking patients for money. This webinar will provide strategies for getting your providers compensated fairly by insurance payers, and getting them paid the first time.

Hiring a new team member or members can be a bit overwhelming. There are so many “what ifs?” It can be hard to know you are getting the right person to fit with the rest of your team, or if you are working on a new direction for your team, it can be even more difficult to ensure you don’t make the same mistakes again.Join Audrey Christie McLaughlin for this session dedicated to learning specific and actionable strategies to hire, grow and keep a staff that will serve your practice and patients well.

When was the last time you and/or your staff left work within 15 minutes of the last patient? Do you consistently run scheduled patients more than 15 minutes late? When your day is over, is it REALLY over or do you find that you have too much unfinished business left over for the next day? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers don’t support that? When was the last time you took a vacation? Are you running your practice, or is it running you? Does your life feel out of balance? If you answered YES to one or more of these questions, then you should NOT miss this webinar! Lisa will discuss simple, practical and economical solutions to your time management problems, solutions you can begin to implement RIGHT AWAY! This will be the 90 best minutes of time you’ve invested in a long while!

Accurate and timely billing is a crucial component of financial success. Practice managers have to consistently monitor and evaluate which operations methods save expenses and generate revenue. Whether you keep your billing operations in-house or outsource them, you need to have a close watch on your day-to-day billing operations and maintain control over your accounts receivable.

Do you want to attain higher morale, lower employee turnover, and a much stronger bottom line? Contrary to popular belief, technical skills are not the primary reason why new hires fail; instead, poor interpersonal skills dominate the list, flaws which many of their managers admit were overlooked during the interview process. Employees with professional growth opportunities are more likely to stay put. And it’s not just young employees, but all employees asking for this workplace feature.

Attend this webinar program to determine whether a HCPCS G code or a CPT code may be required for payment. Improve your understanding of carrier rules and guidance for billing HCPCS codes. Become informed of the most current HCPCS code updates and see your denial rate diminish. Rhonda Granja will teach you how to correctly bill and get paid for the supplies, drugs and devices you commonly use.